IT Project Manager, Architect

SARFRAZ HAKEEM

*** ********** ***** ***********, *******, L5R 2P2

*************@*******.*** 365-***-**** www.linkedin.com/in/sarfrazhakeem

IT Project Manager SAP Basis Architect

Leverage SAP, IT infrastructure & PM experience for digital transformation

25 years of experience as Senior IT Operations lead, Project Manager and SAP Architect in designing and supporting large-scale on premise and cloud implementations of SAP Hana, ECC, CRM, BW, DMS, PI/PO, SRM, MDM, Java Portal, Solution Manager, Content Server, Mobile Platform, Business Object (BOBJ), BPC, Gateway, SAP Router, Web Dispatcher.

Industry recognition, Certified SAP Activate Manager, HANA SPS3, S/4 Conversion and Upgrade, SAP NetWeaver, ITIL and Oracle OCP DBA.

Cloud Hana Oracle MaxDB DBA S/4 Migration SAP Upgrades OS/DB Migration Disaster Recovery High Availability SAN Backups Virtualization Analytical Problem Solving Change Management

Professional Skillset

SAP: SUM DMO, SWPM, Homogenous & Heterogenous System Copies, Sizing, Monitoring, Upgrade

Databases & Tools: Hana, Oracle, MaxDB. Hana Cockpit, Hana Studio, HDBSQL, PL/SQL, Oracle DataGuard, Hana System Replication, Unicode and OS/DB Migrations, Upgrade, Patching

OS and Tools: Windows Server, Unix (AIX), Linux (SUSE), VMWare, VCenter, Windows Failover Cluster, Hana Enterprise Cloud, Azure IAAS, PowerShell, Azure Portal, Microsoft Project

SAN Administration: NetApp, EMC, NDMP, Storage Snapshots

Backup Solutions: Symantec-NetBackup, IBM-Tivoli, and EMC-Networker

Network & Security: TCP/IP, Niping, Firewall, IPS, DMZ, Antivirus, BowBridge Application Security

Experience

NetServe Consulting – U.S.A.

IT Operations Lead - SAP Basis Architect – (June 2020 to Present)

IT Operations Project Manager for migrating SAP infrastructure to AWS and HANA migration for a large OTC client.

Leading Global/Offshore IT Operations Teams.

Power & Water Utility Company (Aramco/Sabic JV) – Saudi Arabia

Senior SAP Basis Architect – (Nov 1999 to Dec 2019)

Managed SAP Basis services and infrastructure of a large energy & utility company and provided project management for full life cycle implementations of a range of SAP and databases both on premise and cloud.

Exceeded annual cost saving of 45% by completing all support and Basis projects internally.

Reduced ECC DB size by 50% by data archiving and migrating content to Content server. Resulted in 1 TB Hana license cost per annum.

Achieved 50% reduction in production hardware, maintenance & licenses by combining production databases and ASCS instances into 2 node cluster. Designed and supported highly available Windows Failover Cluster and Hana DR architecture. Conducted Failover tests and DR tests for on premise and Hana Enterprise Cloud.

Leveraged database, OS, SAN, VMware, backup solution administration and infrastructure expertise to improve quality of services, design complex and secure integration scenarios, problem solving and filling skill gap. Resulted in reduced manpower requirement.

Performed expert level Database Administration of all Hana, Oracle and MaxDB. Managed installations, patching, upgrades, DB copies and SQL performance tuning and Database encryption. Hana Cockpit Setup and centralized administration/monitoring for HANA DBs and replication setup; led to 99.99% availability.

Executed homogeneous and heterogeneous ABAP/Java system copies and Unicode and OS/DB Migrations.

Managed SAP Performance monitoring and performed SAP upgrades including Support Packs and Enhancement Packs. Performed downtime minimized and combined upgrade and migration strategy using SUM-DMO for ECC an NetWeaver system.

Designed backup, recovery, retention polices & procedures and performed regular test restorations and recoveries. Managed backup solutions Symantec-NetBackup, IBM-Tivoli, and EMC-Networker for SAP backups, recoveries and retention and backup failure troubleshooting; led to “0” data loss.

Managed SAN storage NetApp and EMC, storage snapshots and volume copies for SAP test system creation.

Managed VMs, VMware virtualization & Operating Systems Windows Servers, Unix Aix, Linux SUSE.

Reduced resources underutilization by performing infrastructure and capacity Planning (Sizing) SAP systems.

Guided teams with various SAP roadmaps, ITIL, Activate and Agile methodologies.

Managed secure SAP interfaces with banks and payment gateways for electronic payments. Design end-to-end security for SAP on premise, HEC, Azure and Hybrid implementations.

Coordinated SAP audits by various international audit firms i.e. Accenture, KPMG, Deloitte and PWC for SAP practice and usage compliance. Worked with internal SOC team for hardening security controls and external penetration testers for SAP systems security audits.

Practiced excellent problem-solving ability to resolve technical problems, project management, risk management, vendor management, communication skills. Worked independently and in teams.

Streamlined Change Management, transport management; led to SLAs compliance and increased CMMI.

Sheraton Kuwait Hotels & Towers – Kuwait

IT Systems Supervisor – (Nov 1995 to Feb 1999)

Manage IT Operations including Fidelio ERP

Certifications

SAP Certified Associate - SAP Activate Project Manager in Jan’20

SAP Certified Technology Specialist - SAP S/4HANA Conversion and SAP System Upgrade in Nov’19

SAP Certified Technology Associate SAP HANA 2.0 (SPS03) in Feb’19

SAP Certified Technology - System Administration (Oracle DB) with SAP NetWeaver 7.0 in Nov’08 with 90%

ITIL Version 3 Foundation in Jan’12

Oracle Certified Professional – DBA 10g in Jul’06

Oracle Certified Professional – DBA 9i in Nov’04

Oracle Certified Professional – DBA 8i in May’01

Oracle Certified Professional – DBA 8 in Jun’00

Oracle Certified Professional – DBA 7.3 in Dec’99

Education & Technical Trainings

Higher National Diploma Information Technology from BCS, Chartered Institute for IT – UK in 2010

Certificate in Information Technology from BCS, Chartered Institute for IT – UK in 2004

Academic qualifications assessed by WES Canada. IELTS-English 7.5

SAP HANA 2.0 HA200 Installation and Administration – SAP AG in 2018

SAP HANA 2.0 HA100 HANA Introduction – SAP AG in 2018

SAP HANA 2.0 HA250 Database Migration – SAP AG in 2018

SAP Mobile Platform 3.0 Administration SMP720 – SAP AG in 2018

ITIL Foundation organized by Global Knowledge, Saudi Arabia in 2011

NetBackup Administration – Symantec, Saudi Arabia in 2010

VMWare Virtualization) Administration Saudi Arabia in 2009

NetApp (SAN) Administration from NetApp, Saudi Arabia in 2009

Oracle Data Guard Administration from Oracle Corporation, Saudi Arabia in 2007

ABB ITALY- MIS Systems from ABB, Saudi Arabia in 2000

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