Employee Relations Service Representative

LINDSAY K. SHERMAN

H i l l i a r d, O H • ( * * * ) 551- 7840 • l k s h e r m a n 2 5 @ g m a i l . c o m • w w w . l i n k e d i n . c o m / I n / l i n d s a y - s h e r m a n - 2 6 b 1 5 2 6 0 HUMAN RESOURCES STAFFING SPECIALIST

Driving leadership that improves strategic operations, problem solving, and communications. Strong professional with experience and education in staffing, training, client service, and comprehensive human resource knowledge. Adept at strong communications, strategic vision, and organizational effectiveness. Robust background with a keen focus on streamlining operations, diverse and multifaceted client support, and solid document management. Highly adaptable, overseeing multiple goals, objectives, and cross-functional efforts. Driven professional and motivated leader, with solid communication, skilled interpersonal abilities, and critical thinking skills. Proven and demonstrated knowledge in data analysis, problem solving, and employee relations.

Complex Problem Solving

Relationship Building

Strong Communications

Human Resources

Training and Mentoring

Program Implementation

Staffing Specialist

Detail-Oriented

Client Retention

Employee Relations

Team Collaboration

Innovative Solutions

Professional Experience

ACLOCHE STAFFING • Columbus, OH • 2017 – Current

Privately Held, Woman-Owned Business with 8 Branches and Approximately 60 employees. Senior Staffing Specialist 2018 - Current

Ensure comprehensive recruiting for temporary and full-time staff for multiple industries.

Provide clear communications to clients with proven and demonstrated knowledge of a wide range of fields and businesses.

Manage approximately 60+ employees on assignment in collaboration with a talented team and company leadership as needed.

Provide world class customer and client service, troubleshooting issues and concerns until resolution.

Oversee employee payroll, time entry, pre-employment, hiring, and training.

Built and sustained strong relationships with diverse and multifaceted teams to better streamline operations.

Train and mentor teams in various branches to keep communications fluid and relevant.

Effectively submitted 20+ revenue generating candidates, setting up 5+ interviews on a daily basis.

Lead the rebranding committee working directly with the CEO to streamline operations. Staffing Specialist / Staffing Coordinator 2017 - 2018

Successfully interviewed prospective employees found through networks, walk-ins, or phone calls with regard to staffing services.

Ensured proper implementation of I-9s, direct deposits, background checks, and drug screens as needed.

Worked directly with clients to edit resumes including offering interview assistance.

Utilized strong analytical skills to drive strategic placement through phone screens to find client best fit.

Collaborated with company clients on the creation of contracts, amendments, bill rate negotiating, and collecting job descriptions.

Managed comprehensive documentation including billable hours and weekly revenue including oversight of analytical skills to compare to previous months revenue.

SAFELITE SOLUTIONS • Columbus, OH • 2014 – 2017

Third-Party Claims Management Service for Major Insurance and Fleet Companies Customer Service Representative

Drove comprehensive filing of complex claims including working directly with repair shops to cement operations.

Provided first rate customer and client service in a professional and courteous manner.

Assisted new team members with on boarding and training to drive smooth operations.

Successfully oversee glass repair and replacement appointments as needed. Additional Experience

CURVES • Circuit Trainer • 2013 – 2014

Education

BOWLING GREEN STATE UNIVERSITY: BACHELOR OF SCIENCE LEARNING DESIGN AND TECHNOLOGY COLUMBUS STATE COMMUNITY COLLEGE: ASSOCIATE OF ARTS TECHNICAL PROFILE: PEOPLESOFT ULTIPRO KRONOS SAP FIELDGLASS IQN E-VERIFY PAYCOR CLEARSTAR GIS AVIONTE

Volunteer - FUNDRAISER - BOYS & GIRLS CLUB OF THE WESTERN RESERVE RONALD MCDONALD HOUSE

“We are blessed to have someone like Lindsay. She is hardworking, positive, never complains, and puts her head down and gets the work done. She is very loyal to her job, her clients, and associates. She was given the responsibility of running this department without any help. I believe Lindsay could do a lot for herself personally and professionally for the company.”

Manager – Derek G.

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