PROFILE STATEMENT: A competent, highly motivated professional in administration affairs,negotiating, contractor dispute resolution,invoicing,financial planning,record keeping,and logistics accounting with more than 14 year experience in the oil shipping industry.
HIGHLIGHT OF SKILLS:
Customer focused, excellent in Planning & organization, Problem solving, Conflict management, Accountability/Reliability, International commercial Experience, team working, knowledge of ISM code requirements, and safety management system.
Versed in Market research and evaluations, excellent communication skills, Expense Control, Multi-Task Management,budgets, purchasing and procurement, invoicing,disbursement accounts.
Computer literate, complete command of Excel, Word,PowerPoint,and Social Media Marketing.
B.A degree in English Translation, Tehran 1990
Financial and economic management course,Tehran 2016
Contracts management course,Tehran 2016
Implement and control the strategy course,Tehran 2015
Foreign purchasing management course,Tehran 1992.
Negotiating, Drafting & Understanding Commercial Contracts (awarded by COPEX institute in UAE) 2009
Negotiating & dispute resolutions (awarded by COPEX institute in UAE ) 2007
ISO 14001(awarded by Det Norske Veritas(DNV), Norway, ) 2003
ISO 9001:2000(awarded by Det Norske Veritas(DNV), Norway ) 2002
Diploma of Internal Auditing (awarded by Det Norske Veritas(DNV), Norway, 1995
LAURACANADA December 2019 – Present
Customer service coordinator
Executes all P.O.S procedures accurately and efficiently (refunds,transfers,special orders,direct shipment)
Controls all cash handling and adheres to LP policies and procedures (i.e.float count,deposits,petty cash)
Complete administrative functions as directed (i.e. extracting communications received via email,special orders,supply orders,etc.).
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
PGPICC (Persian Gulf Petrochemical Industry Commercial Company) 2017 to June 2019
Ability to supervise all logistics operations and track shipment.
Complete familiarity with gathering, analyzing, and verifying financial data to secure the precision of the records
complete familiarity with monitoring and recording expenditures .
Monitoring shipments,costs,timelines and productivity.
Ability to complete the operational requirements by scheduling and assigning projects and expediting work results.
Familiarity with negotiating with suppliers,retailers,and customers to achieve beneficial deals and mutual satisfaction.
Ability to make accurate predictions of the possible needs of the company, as well as outcomes of actions.
NITC (National Iranian Tanker Company 2014 to 2017
Organize and coordinate administrative procedures and review, evaluate and implement new procedures.
Ability to assist in preparation of operating budget and maintain inventory and budgetary controls.
Set professional priorities,assign job to office support staff and ensure deadlines are met and procedures are followed.
Ability to execute analyses and supervise administrative operations related to budgeting,contracting,and project planning and management processes.
Collecting data and preparing periodic and special reports,manuals and correspondence.
Familiarity with organization of special functions and social events
Preparing correspondence,documentation,or presentation materials.
NITC (National Iranian Tanker Company) 2007 to 2014
Shipping Agency Coordinator
Manage customer folders with direct responsibility for negotiating and executing transactions from start to finish-- from quoting, negotiating, confirming, delivery, and post delivery service and support.
Managing claims, disputes, and understanding of legal implications of various claims.
Supervising disbursement accounting process to implement the highest degree of transparency, accountability and systematic procedures to equip ship operators with comprehensives Disbursement Accounting Service.
Liaise with shipping agents, port authorities, project and site personnel to ensure that crew change / supply boat/provisions/technical requirements/and or any ship owner’s matters is achieved in a safe, timely and cost-effective manner and to monitor agents’ performance
Budgeting and control operation costs
NITC (National Iranian Tanker Company) 2005-2007
Procurement Specialist (buyer)
Complete familiarity with purchasing goods, materials or services in line with specified cost, quality and delivery targets.
Maintaining sales and purchasing process from A to Z (from raising requisitions, to delivery and invoice
References available upon request.