Well expert in Microsoft word, Excel and outlook, fast learner

Maleeha Arshad

*** ********** **. ************ ** 20879

E-mail: ******.*******@*****.***

Phone: +1-517-***-****

Intend to build a career as a Health Administrator with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Wow Award (Best Performance Award) 2020

State of Michigan - Department of Health and Human Resources

Public Services Recognition Award 2019

State of Michigan - Department of Health and Human Resources

Out Standing Student Award 2016

University of Michigan

Honor Cords 2016

University of Michigan

Application Specialist

Department of Health and Human Resources,

State of Michigan, MI

[Feb 2018-Aug 2020]

Job Responsibilities:

Validating and indexing numerous applications for state benefits.

Answers number of calls every day regarding to state benefit Applications.

Keeping records for all complains from clients and try to resolve them as soon as possible.

Attended number of trainings and meetings in order to enhance and sharpen the People Managing skills.

Prepare correspondence and reports on word, graphs and charts on excel, make presentations as assigned; to make them interesting I add images, aminations and transitions as needed for program planning and

development purposes.

Send invitations for Conference calls or meetings plus transferring calls and also assist MSU patients, visitors, faulty and clinical staff as needed either on call or face to face directly.

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Personal Statement

The ability to learn faster

than the competitors may

be the only true

Sustainable Competitive

Advantage

Personal Affiliations

& Participations

USA Upsilon Phi Delta

Society of Healthcare

Management.

Healthcare administration

in State Department of

Health & Human

Resources

Honor Cords in

healthcare management

from Michigan State

University

Public service

recognition in Michigan

State Department of

Health & Human

Services

Skills & Proficiencies

Strong Interpersonal

communication and

people skills.

Ability to meet

expectations and goals.

Evaluates, and conducts

multiple tasks within

limited time.

Capability to Adapt New

Changes.

Cultural Competency.

Outstanding customer

services skills.

Perform a wide range of

office support functions.

Problem analysis and

problem solving.

Career Objectives

Achievements

Work Experience

Volunteer Services

Sparrow Hospital

Hospice Advantage

Healthcare

Computer Skills

Electronic Medical Record

(EMR)

Microsoft Office

Word Processing

Point of Sale Software

Systems

SAP System

Outlook & Emails

Languages

Fluent in English

Basic in Spanish

Professional

References

Professors of Michigan

State University

Healthcare Department.

Michigan State

Department of Health and

Human Resources

Clinical Administrative

Michigan State University (MSU)

[Sep 2016 – Feb 2018]

Job Responsibilities:

Maintain database spreadsheets such as daily deposit bags from different clinics,

Fill out accident/injury reports and document all complaints from patients and follow-up with clinics to resolves these patients’ complaints.

Send invitations for Conference calls or meetings plus transferring calls and also assist MSU patients,

visitors, faulty and clinical staff as needed either on call or face to face directly.

Maintaining electronic and paper filing systems plus typing memos and reports.

Responding to various requests, emails and phone calls furthermore, route phone calls and sorting and distributing mails.

Franchise Administrator

Eyes by India

[Sep 2016 – Feb 2018]

Performing my services on business franchise relative customer inquiries, execution of Teams performing tasks etc.

Clinical Administrator

Sparrow Hospital

[Aug 2014 – Jan 2016]

Performed my services as voluntarily during my

education in healthcare management.

Clinical Administrator

Hospice Advantage Healthcare

[Mar 2015 – Apr 2016]

Performed my services as voluntarily during my

education in healthcare management.

Academics

Bachelor of Science in Health Care Administration Michigan State University, USA.

Certification in Health Care Management

Upsilon Phi Delta Society, USA.

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