Security Guard Customer Service

OSEI BONSU PREMPEH

PERSONAL DATA:

DATE OF BIRTH : 13TH NOVEMBER, 1990

NATIONALITY : GHANA

VISA STATUS : EMPLOYMENT VISA

CONTACT : +971*********

E.MAIL ADDRESS : ***************@*****.***

SUMMARY:

I’m a passionate individual with more than three years dubai experience in guest service seeking a security guard position utilizing exceptional customer services and hospitality skills and a very productive and dynamic. Im analytical thinker, self-motivated, ambitious with the ability to work within fast paced and high pressured environments. I am able to carry out multi-task, handle pressure, work as part of a team. Nevertheless, I am also a positive person and understand my role and job description to achieve the utmost objectives of my job operations and I’m looking forward to explore and exhibit my potentials and skills as a security guard.

PROFESSIONAL EXPERIENCE AND KEY SKILLS:

TWO SEASONS HOTEL, FORMERLY GLORIA HOTEL, DUBAI

Housekeeping Shift Leader/Trainee Supervisor (November, 2017 to present)

Supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with the hotel policies, SOP’s, safety policies and delegating task appropriately.

Organizing shift schedules for team members.

Oversee the daily assignment of duties and ensuring room attendants carry a work assignment.

Assisting in accomplishing tasks within a deadline.

Training new and current team members on tasks.

Handling guests issues and managing conflicts.

Examine rooms, halls and lobbies to determine need for repairs and maintenance.

Company : KUMASI MELCOM SUPERMARKET, KUMASI - GHANA

Duration : October 2016 – October 2017

Position : Security Guard

DUTIES & RESPONSIBILITIES:

Answer alarms and investigate disturbances.

Answer telephone calls to take messages, answer questions and provide information and directions to customers and working staffs as well.

Call police and fire departments in cases of emergency such as fire or presence of unauthorized person.

Circulating among customers, patrons, or employees to preserve order and protect properties.

Escort and direct cars and motor-vehicles to transport individuals to specified locations or to provide personal information.

Monitor and authorize entrance and departure of employees, customers, patrons and other persons to guard against theft and maintain security of the premises.

Warn persons of rule infractions or violations and apprehend or evict violations from premises using force when necessary.

Write report of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

PROFESSIONAL & PERSONAL DEVELOPMENTS:

TWO SEASONS HOTEL PROFESSIONALMULTI-SKILLS CROSS-TRAINING ACHIEVENENT

Hotel Reservation Agent. (Cross-Training, December, 2019 To February, 2020)

Making new rooms reservation bookings for guest with the OPERA software.

Provide customer service support if there’s a problem with payment confirmation.

How to confirm reservation bookings to agents by emails.

Sell additional services and upgrades especially to up sell and promote relevant travel packages and touring opportunities to customers.

Give directions and advice to customer when necessary, especially direction to the hotel or restaurants and attractions in the surroundings areas.

Keeping accurate records about customer bookings and payments.

Front Office-Telephone Operator (Cross-Training) (July, 2018 to August,2018)

Answering incoming & outgoing calls, proper use of telephone consoles & OPERA.

Directing all calls to guest rooms, staffs or departments through the switchboard.

Receiving guest messages and delivering the same to the guest.

Logs all wake-up calls services and Provides information about hotel services to guests.

AWARDS & RECOGNITIONS:

STAR Colleague of the Month

HONESTY Special Award

SUBJECT TEACHER AT KUMASI SENIOR HIGH SCHOOL, GHANA (AUGUST, 2014-JANUARY, 2016)

Responsibilities

Teaching Agriculture Science, basic Chemistry and English in senior high level 1&2 classes with a maximum of 45 students with an average age of 17 and 15 years respectively.

Establishing and enforcing rules for behavior and procedures for maintaining order among the students for whom they are responsible.

Creating lesson plans and teaches those plans to the class.

Instructing through lectures, discussions, and demonstrations in one or more subjects such as English, Mathematics, Chemistry and Agriculture science

Establishing clear objectives for all lessons, units, and projects and communicates those objectives to students.

Preparing, administering, grading tests and assignment to evaluate students’ progress.

Preparing end of term examination test and making examination scripts.

EDUCATION:

Institution: University of Education, Winneba- Ghana

Qualification: Bachelor Degree (B.SC in Agriculture Science Education)

Year: 2010-2014

Institution: St. John’s Grammar Senior High School

Qualification: West African Secondary School Certificate Examination (WASSCE)

Year: 2005-2008

COMPUTER SKILLS:

Knowledge and experience of windows 10, MS Word, Power Point, Excel and using the internet.

HOBBIES:Playing and watching football games and surfing the internet.

DECLARATION:

I hereby certify that all information I have given are true and correct to the best of my knowledge.

REFERENCE:

Mr. AkliluAdmekom

(HR Cluster Director of Talent & Career Development)

Two Seasons Hotel, formerly Gloria Hotels

Email: ******.*******@**************.*** Mobile: +971*********

Contact this candidate