Experience

**/**** ** *******

Call Center Agent

Cassava Smartech Representative, Harare, Zimbabwe

Meet the expected number of inbound calls each hours per day

Entered data efficiently and accurately to update customer accounts.

Answer questions about products and services and presented the value proposition by purchasing product and services.

Meet daily weekly and monthly performance goals constantly for sales and revenue.

Helpdesk Techician 10/2018 to 3/2019

Cassava Smartech Borrowdale (Ecocash HQ) Harare

Answered customer questions and resolved service issues in a timely manner.

Satisfied customers by delievering speedy and expert service to all products needs.

Helped managers improve areas operations by sharing customer feedback and contributing new ideas.

Managed daily tasks consistently and sought out opportunities to go beyond requirement and support business targets.

Yolander Munashe Kampinda

+263-***-***-***

adf3gn@r.postjobfree.com

Highlights

Customer Service

Inbound call answering

Customer Service excellence

Product and service knowledge

Customer needs assesment

Problem resolution

Process transactions

Resistance to stress

Good manners

Education

Bachelor of Arts:

Media and Cultural Studies-2019

Masving Province, Zimbabwe

Hobbies

Playing chess - great way to unwind, destress, and keep the mind sharp.

Watching talk shows and movies

Reading

Talking walks

Dynamic Customer Service Representative successful in supporting customers in busy call centers and practising active listening skills to determine the needs of the customers. Proven ability to resolve complex problem using tact and diplomacy. Professionally represents the brand in all interactions.