Customer Service Representative
Resume:
Experience
Call Center Agent
Cassava Smartech Representative, Harare, Zimbabwe
Meet the expected number of inbound calls each hours per day
Entered data efficiently and accurately to update customer accounts.
Answer questions about products and services and presented the value proposition by purchasing product and services.
Meet daily weekly and monthly performance goals constantly for sales and revenue.
Helpdesk Techician 10/2018 to 3/2019
Cassava Smartech Borrowdale (Ecocash HQ) Harare
Answered customer questions and resolved service issues in a timely manner.
Satisfied customers by delievering speedy and expert service to all products needs.
Helped managers improve areas operations by sharing customer feedback and contributing new ideas.
Managed daily tasks consistently and sought out opportunities to go beyond requirement and support business targets.
Yolander Munashe Kampinda
**********@*****.***
Highlights
Customer Service
Inbound call answering
Customer Service excellence
Product and service knowledge
Customer needs assesment
Problem resolution
Process transactions
Resistance to stress
Good manners
Education
Bachelor of Arts:
Media and Cultural Studies-2019
Masving Province, Zimbabwe
Hobbies
Playing chess - great way to unwind, destress, and keep the mind sharp.
Watching talk shows and movies
Reading
Talking walks
Dynamic Customer Service Representative successful in supporting customers in busy call centers and practising active listening skills to determine the needs of the customers. Proven ability to resolve complex problem using tact and diplomacy. Professionally represents the brand in all interactions.
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