Phlebotomist II

DOMINIQUE DUNSTON

**** ***** **** ******, ************, PA 19143: 267-***-**** H: 215-***-****

*********.*******@*****.***

Professional Summary

Efficient and productive in Collections and Phlebotomy as well as Customer Service. Well-rounded in test execution and analysis, including hematology urinalysis serology, histology and bacteriology. Organized Clinical Laboratory Technician proficient at precisely analyzing, recording and reporting test results, including abnormal specimens.

Achievements: Collector of Month on several occasions. One of the top five Collectors consistently

Education and Training

High School Diploma, College Prep courses-2002

Parkway Center City Division - Philadelphia, PA

Professional Experience

NCB Management Services Inc- Trevose Pa

Debt Collection Specialist-Feb 2019 to present

Excellent communication and customer service skills, Self-motivated, Computer and skip-tracing skills to locate customer information, Ability to resolve customer problems quickly and efficiently.

Negotiate repayment plans on outstanding debt from customers for national financial institutions.

Meet key performance indicators as outlined by management.

Meet expected Quality and Compliance standards

Ability to communicate and negotiate with a variety of customers in various financial situations

Ability to investigate to obtain contact information

Temple University Sept 2018-Jan 2019

Morgan Hall Student Center Phila, Pa

Customer Service/Cashier

Responsibilities:

Motivated Customer Service Representative with retail experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator and vast cashier experience.

Mercy Diagnostics-Jan 2018-May 2018

Mt Laurel NJ-Specimen Processor

Responsibilities:

Prepares laboratory specimens for designated departments/locations prior to laboratory analysis and testing and routes specimens by type to various staging areas. Performs all paperwork, technical and non-technical procedures required to process and submit specimens. Assigns specific computer-generated identification numbers, checks for accuracy and records all items processed. Operates data entry terminals and automated data

CSL Plasma Oct 2018-Jan 2018

Philadelphia Pa -Phlebotomist

Responsibilities:

In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.

In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors

Evaluates vein performance of the donor to identify possible problems

Phlebotomist/Specimen Processor - Feb 2017 to Oct 2018

University of Pennsylvania Hospital - Philadelphia, PA

•Performs appropriately requested processing on all types of laboratory specimens

•Perform phlebotomy for patients aged infant through older adult, for diagnostic testing.

•Adheres to Penn Medicine’s policies and procedures and conforms to all safety practices.

•Process a variety of clinical specimens for diagnostic laboratory testing, and access associated records

•Maintains the confidentiality of health information on all patients

•Working both outpatient and Inpatient labs moving from one area to another Anthem Institute - Philadelphia, PA,

Mobile Phlebotomist Aug 2016 to Jan 2017

Main Line Health - Paoli, PA

Responsible: phlebotomy procedures for obtaining blood samples from patients Participates, as requested, in process improvement responsibilities, etc.

Feb 2011 to June 2015

QUEST DIAGNOSTICS - Philadelphia, PA

PHLEBOTIMIST-Responsible to record and report test results according to established procedures

highly complex tests on clinical specimens for diagnostic purposes. Performs appropriately requested processing on all types of laboratory specimens Perform phlebotomy for patients aged infant through older adult, for diagnostic testing

October 2004-July 2008

Sallie Mae Financial Corporation, Mt Laurel NJ

October 2004-July 2008

Position: Collector

Responsible for collecting $3 to $5 Million on delinquent government student loan accounts, helping with deferment, payment arrangements, refinancing and refund issues. Adhering to parameters of the company policies, and FDCPA laws. Resolution of all collection account issues to meet the monthly goals. Closely working with Universities and Accounts to ensure proper policies adhered to, miscellaneous duties as assigned including working closely with Team Leaders and all levels of Senior Management.

Skills

Skip Tracing Tools, Accurint, Credit Bureau Access, Imaging, Directory Assistance etc.

Software: SAP, FACS, CLASS, JACK HENRY, WESTERN UNION SPEED PAY, LOTUS NOTES

Contact this candidate