Customer Service Safety Officer

Location:

Manor, TX

Salary:

35k-42k annually

Posted:

September 14, 2020

Contact this candidate

Resume:

Adam Luera

***** ********* ***** ** ● Manor, Texas 78653 ● 512-***-****

****.*****.**@*****.***

EXPERIENCE

FedEx August 2019 – September 2019

Package Handler Pflugerville, Texas

Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.

BBVA Compass Bank October 2017 – May 2019

Telephone Mortgage Sales Support Austin, Texas

Provide administrative and sales support for the Consumer Direct Group by assisting Mortgage Banking Officers and Operation Processors with Inbound/Outbound telephone calls for status checks with clients or for call resolution. Dispatching calls and providing highest level of customer service. Assist customers in resolving problems, providing specific market information, gathering supporting documentation for application files and resolving operational problems while handling the sensitive information with the strictest confidentiality. Maintains electronic records of sales production for management.

Walmart May 2017 – December 2017

Customer Service Manager Manor, Texas

Assist Customers with purchasing decisions, locating merchandise, resolving issues, concerns, complaints while promoting Walmart products and services. Maintain the front-end by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying damaged merchandise, and ensuring a safe shopping and work environment. Supervises employees in the area of responsibility by assigning duties, communicating goals, providing feedback, following up and monitoring performance. Ensure compliance of company policies and procedures, by participating in the hiring, promotion, coaching, training, and evaluation of employees. Operate a cash register to process, cash, check and credit card transactions. Provide support to Management and employees by completing monetary transactions, assisting with Cashier training, balancing Customer traffic across the front-end, conducting registers audits, maintaining front end keys, coordinating employee meals and breaks, and ensuring control of front end. Investigate and resolve discrepancies daily while under tight deadlines. Receive, recorded, and banked cash, checks, and vouchers as well as reconciled bank transactions.

Walmart May 2017 – December 2017

Accounting Associate Manor, Texas

Processes and maintains all currency and prepares, enters data and maintains accounting records, files, transactions, and other required documentation, including generating, interpreting, and analyzing reports relating to cash, deposits, and various financial transactions, and conducting research for accounting-related activities. Cleans, maintains, and trouble-shoots all accounting office related equipment.

Walmart February 2017 – May 2017

Overnight Stocker Manor, Texas

Maintain store appearance by properly handling claims and returns, zoning all areas of the store and arranging and organizing merchandise/supplies. Receives and socks merchandise throughout the facility and organizes the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging and delivering merchandise, and completing paperwork, logs, and other required documentation.

Texas Department of Agriculture – Food and Nutrition July 2008 – March 2016 Administrative Assistant IV Austin, Texas

Performed advanced administrative support by reviewing meeting notes to determine tasks assignments, follow-up actions, including monitoring calendars, determining priorities, routing work to staff and coordinating work between units of the agency. Maintained daily schedules; scheduled meetings; scheduled travel, prepared and tracked travel reimbursements. Served as primary point-of-contact for Food & Nutrition Executive Team. Organized and created filing systems. Handled inquiries and referred to appropriate personnel. Responsible for dispatching calls a providing highest level of customer service excellence. Composed, prepared and proofed a variety of correspondence, memoranda, and reports. Maintained a log of assignments, tracked items routed for approval to other divisions and followed up as needed to ensure timely completion. Developed, coordinated and maintained record keeping systems. Trained F&N administrative staff on policies and procedures. Sorted and distributed mail. Served as the F&N Lead Additional Duty Safety Officer.

Countrywide Home Loans FSLD March 2006 – September 2007

Loan Processing Specialist Austin, Texas

Processed FHA, VA and conventional mortgage loans; reviewed forms and reports for completeness; acted as the primary point of contact for customers; followed up on receipt of documentation and services; compiled and entered data into electronic filing systems; monitored and escalated any issues that may affect accounts and loan closings; used good confidentiality practices when dealing with sensitive materials; prepared, edited, proofread and distributed correspondence, reports, forms, studies and documents; answered phone calls and greeted guests; responded to general inquiries regarding agency programs including program details and procedures; processed incoming and outgoing mail.

Public Employees Credit Union October 2002 – March 2006

Loan Disbursement Clerk Austin, Texas

Assisted the Loan Officer with the preparation and review of loan funding packages to ensure conformity with established policy and procedures; performed loan closing procedures and disbursed checks; kept records; made travel arrangements and created daily schedules for the VP of Lending; kept the executive team fully informed on operations in the department; processed applications, pulled credit reports, and obtained necessary income documents; worked with a high volume of customers daily; prepared, edited, proofread and distributed correspondence, reports, forms, and documents.

EDUCATION

Colorado City High School, Colorado City, Texas Graduated May 2000

SUMMARY

Ten years of experience in a fast-paced office environment. Experienced with Microsoft Office Suite, including Word, Excel, Outlook, and Internet Explorer, as well as RightFax and multi-line telephone. Excellent customer service to both internal and external customers; effective verbal and written communicator; self-motivated, adaptable problem solver with sound judgment and discretion. Thrives in dynamic, multi-tasking environment; meets deadlines and pays strict attention to detail.

REFERENCES

Kevin Keen

Mortgage Loan Originator

One American Mortgage

222 Kearny Street, Suite 650

San Francisco, California 94108

Cell: 512-***-****

Email: *****@*******************.***

Edgar Curtis

State WIC Director

Health and Human Services Commission

P.O. Box 149347