Food and beverage service
Resume:
D.Bhagyasree
-************@*******.***
CAREER OBJECTIVES
Hospitality is not just my profession, it is my passion in life. Challenging roles where I can experience the most. Always looking for ways to improve and achieve both personal and organizational growth.Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all guests. By effective utilization of resources and by adopting continuous process of improvement KEY ACHIEVEMENT
• Responsible for handling team collaboration and coordination
• Managing the outlet completely.
• Sales call, tale-calling, sending proposals to groups bookings,Kitty party and Events.
• Daily monitoring of guest satisfaction score and corrective actions to improve it further Responsible for building and maintaining relationships with elite and clients to enhance revenue, marketing and guest database of the restaurant
• Driving the guest engagement stories.
• Keep the closer look of Trainings.
• Driving guest satisfaction and updating notes.
• Driving all restaurant reservations, P&L Reports, promotions, photographs of the setup, Menus, TIS, guest sales calling sheets.
• Developing monthly training calendars for all subordinate.
• Conducting Training Need Analysis.
• Maintaining and enhancing the brand level of the organisation through mystery audits and implementation. ( BSA audit and Brand audit )
• Handling Induction Schedules and manuals for the new joiners.
• Presentation skill, negotiation skill, communication and Assertiveness.
• Up selling, advance communication.
• Key role in augmenting the guest Voice of the Property (Guest Feedback Portal) AREA OF INTEREST
• Food & Beverage Service
-WORK EXPERIENCE:- 8.4 Months
• Former Employee of the Sheraton grand Resort and spa Chennai as Restaurant Manager with 125 rooms and 7 food n beverage outlets.
• Former team member AT JW MARRIOTT KOLKATA as Assistant Restaurant Manager which is 285 rooms with 7 food and beverage outlets.
• Former team member as a Assistant Restaurant Manager At the Indore Marriott Hotel From 15th September 2017 to 5th September 2018. which is 219 rooms key properties with 8 Food & Beverage Outlets. Was a proud member of the pre opening team at the Indore Marriott Hotel
• Worked with Taj Wellington Mews luxury Apartments as Assistant Restaurant Manager from 19th February to 10th August.
• Worked with Hyatt Regency Pune from 17th February 2015 to till 31st April 2017 with an Inventory of 301 room having 7 Food and Beverage outlets
• Worked with Trident Cochin 11 June 2012 to 30 Sep 2014.
• Worked as a Food & Beverage assistant RL9 for the hotel with an inventory of 90 rooms and 5 food and beverage outlets.
• Worked with The Oberoi Cecil Shimla for 6 months internal cross training.
• Worked with The Oberoi Motor Vessel Vrinda 1st OCT 2014 to 6th Feb 2015
• Controlling the quality of Food and Beverage.
• Helping all colleagues and executive in work standard
• Following hygiene and food safety standard Activity.
• In charge of Breakages and overlook of the breakage reports.
Academic Qualification
• Completed Bachelor of science in Hotel Management and Tourism Degree from Annamalai University
• Completed higher secondary education from Hitkarni High School, KGP, WB.
• Completed secondary education from Hitkarni High School .KGP, WB.
COMPUTER SKILLS
• Software: Software operates hotel purchase and requisition software OASIS Operating systems: (vista, xp, 2000,)
• Handling All Micros/ Oracle
• Handling Opera
• Handling Showman
• Handling Sales force cases
• Guest voice
LANGUAGE KNOWN
• Hindi, English, Telugu, Bengali, Nepali
AWARDS
• Best Executive of the month in Hyatt Regency Pune,
• Best employee of the month 2 times in Trident cochin,
• Best Employee of the year.
• Top in guest Relations and guest Reorganization award.
• Manager of the month at Marriott Indore.
Reference
Available on request.
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