Health Manager

ITUNU FRANCIS

Cell: 270-***-****, Email: *****.*******@*****.***, Houston, TX, 77054.

PROFILE

Fast learning early careerist excited to begin in Healthcare Management. Confident in my ability to lead cross- functional teams and challenging projects. Continuous learner enthused about making a substantial impact on patient care by improving operations.

QUALIFICATIONS

Project Management Analytic Thinker Program Management Public Speaking Process Improvement Problem-Solver Strategy Decision – Making Effective Communicator Team Facilitator HEALTH CARE MANAGEMENT EXPERIENCE

The University of Texas MD Anderson Cancer Center Houston, TX Interim Program Manager August 2020 – Present

Serve as a supply chain liaison for initiatives throughout the Hospital and the ambulatory clinics

Facilitate activities to develop a utilization dashboard for nursing to assist with supply decision making.

Coordinating the creation of customer satisfaction surveys. Collaborated with the analytic team to develop of focus group comprising of Nursing, Facilities, Environmental Health, and Safety, and other customers to assist with creating the survey.

Spearheading collaboration with Human Resources and Materials Management leadership to develop a strategy on the reorganization of the department with over 200 employees. Administrative Resident – Supply Chain Management August 2019 – August 2020

Reported directly to the Associate Vice President of Supply Chain Management.

Led a cross-functional team through a request for proposal to acquire dialysis equipment. Team included Nephrology Physicians, Nurses, Clinical Engineering, Infection Control, Information Technology, Dialysis vendors, Business, and Project Managers. Coordinated proposal process in alignment with policies and procedures required by The University of Texas System.

Assigned project manager for a Supply Chain cost reduction initiative to optimize clinical supplies by adding 12 points of use scanning systems at 2 brand new ambulatory centers. Collaborated with a multifaceted team of Nurses, Operation Managers, Revenue Cycle, Materials Management, Facilities for successful completion of the project.

Coordinated and managed efforts of 30 screening entry point to ensure screening of patients and employees and worked with several stakeholders in facilities, patient transportation, analytics, and process improvement to develop replenishment schedule, route, and screening supply levels. Successfully implemented process improvement initiatives.

Collaborated with the analytics team to develop a report to measure COVID-19 inventory supply levels accurately. Accuracy of the report was significant due to budget implication.

Organized schedules of 1000 employees in Materials Management to assist with COVID-19 related projects.

Partnered with Human Resources to navigate PTO, FMLA, and Sick Leave.

Participated in metric review for 50 direct clinical contracts to ensure compliance with CMS. Metrics include response time, frequency of reporting, number of cases being supported. Cincinnati Health Department Cincinnati, OH

Public Health Intern May 2018-June 2019

Participated in the revision of Community Health and Needs Assessment by gathering data from over 200 – in-person surveys to identify Emergency Preparedness needs for the city of Cincinnati. Worked in collaboration with Emergency Preparedness, Epidemiology, Center for Disease and Prevention Control to develop in-person surveys.

Evaluated customer satisfaction levels from the Kiosk system at 3 Cincinnati Health Department locations to determine if the current system is adequate or consider alternative systems. Presented recommendations to quality assurance, vital statistics, and Assistant Health Commissioner. Home Instead Senior Care Bowling Green, KY

Operations Administrative Intern May 2017 – August 2017

Participated in daily operation meetings with Human Resources, Billing, Client Care, and Scheduling.

Audited over 40 Medicaid documentation in 3 weeks and fixed greater than 75% of errors to guarantee 100% reimbursement.

Developed training guide during the hiring process of 15 Home Health Aides with the collaboration of Human Resources.

EDUCATION

Master of Health Services Administration Cincinnati, OH Xavier University May 2020

Bachelor of Science in Health Care Administration Bowling Green, KY Western Kentucky University August 2017

CERTIFICATIONS

Certified Associate in Project Management Candidate (in-progress) LEADERSHIP

Representative: National Association of Health Service Executives: Ohio River Valley Chapter, Cincinnati, OH President Western Kentucky University African Student Union, Bowling Green, KY PROFESSIONAL AFFILIATIONS

National Association of Health Service Executive: Houston Chapter American College of Healthcare Executives: Houston Chapter Project Management Institute: Houston Chapter

PROFESSIONAL DEVELOPMENT

Proficient in using Microsoft Office, Visio, PeopleSoft, EPIC SPECIAL INTEREST

Creative/Visual Design

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