Customer Service Office Assistant

Monica Guglani

**** ** ** **, *******, AB T*J *C* • 587-***-**** • ***************@*****.***

Versatile and detail-oriented professional offering progressive years of experience in providing operations management duties demonstrating success in assuming increasing levels of responsibility. Advanced understanding of customer needs with diligent assessment resulting in superior customer service and outstanding client satisfaction. A quick learner equipped with outstanding interpersonal, sound decision-making, problem solving, and organizational skills; thrive within deadline-driven environments. Recognized for maintaining a high level of confidentiality, professionalism, and integrity in building a positive rapport with clients. Articulate communicator, accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds. Unmatched ability to use the latest tools and technology to optimize operational efficiencies and improve office operations; proficient in MS Office programs and software applications.

Core Skills and Competencies

Data Organization

Patient Relations

Team Player

Taking Patient Vitals

Customer Service Excellence

Medical Records Management

Scheduling and Coordination

Medical Office Management

Medical Terminologies

Relationship Building

Conflict Resolution

Telephone Etiquette

Education

Diploma in Medical Office Assistance and Unit-Clerk, January 2018 - April 2018

Medical Reception College Ltd., Calgary, AB

Bachelors of Commerce, 1999 - 2002

Kurukshetra University, Kurukshetra, India

Professional Experience

TRANSFER CARE SPECIALIST Aug 2019---Present

4 Seasons Transportation- NE Calgary, AB

Taking care of special needs kids

Pick & drop them from home to school and visa a versa

Keep them entertaining while on the way

MEDICAL OFFICE ASSISTANT Feb 2019---July 2019

Rundle Medical Centre, NE Calgary, AB

Greeting patients

Answering phone calls

Booking appointments

Taking vitals

Setting up and cleaning the rooms

Linking and faxing documents

Experienced with Medaccess (EMR)

Chaperoning doctors

MEDICAL OFFICE ASSISTANT VOLUNTEER May 2018 – July 2018

Smart Health Medical Clinic and Falconridge Medical Clinic Calgary, AB

Schedule and maintain calendars by ensuring appointments are set in accordance with the doctor’s availability.

Assist the doctor with the clinic by taking and recording patient’s vitals and prepare treatment rooms for further examination of patient's health.

Systematically organize and file confidential patient records for retention and easy retrieval.

Provide excellent customer service to both internal and external clients through positive, helpful, and efficient interactions via telephone and in person.

Perform administrative and clerical duties including records management, entering patient information utilizing required computer and software applications, handling patients' general questions, and other office procedures.

CASH AUDITOR September 2016 – October 2017

Hudson Group Calgary, AB

Actively performed daily audit procedures including 15-16 cash audits in 7 stores in YYC Calgary.

Prepared clear and concise documentation of cash audits for management review.

Consistently met and exceeded deadlines and performance expectations as set forth by the management team which resulted in a promotion to Cash Auditor position within the span of 3 months.

CASHIER October 2015 – August 2016

Loblaw’s Calgary, AB

Processed all cash transactions in POS system accurately and efficiently in accordance with established policies and procedures.

Responded to inquiries over the telephone and in person and ensure that any escalated matters are resolved immediately.

Handled over 50 transactions per day and kept reports of cash and credit transactions.

Initiated positive rapport with all customers and maintained a friendly fast-paced environment with excellent customer service.

Provided product information and services along with recommending the best possible options for each client.

COORDINATOR August 2014 – October 2014

Pizza 73 Calgary, AB

Efficiently coordinated and prepared all food orders to ensure the highest guest satisfaction.

Dealt effectively with complaints, grievances, and other matters involved in the daily operation.

Ensured that the kitchen and store are clean and ready for customers at all times.

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