Customer Service Social Media
Resume:
OGWUNTE
GIFT LUKE
CUSTOMER
SERVICE
REPRESENTATIVE
surulere, Lagos State.
**************@*****.***
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing a years' background of maintaining customer satisfaction and contributing to company success. Proficient in Customer Relationship management and Administration
.Committed to best-in-class customer service and maintaining professionalism.
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Skills Advanced Microsoft office suite • ICT skills • Personnel management
•Database Management • CRM Software skills • Communication Skills
(oral and written) • Administrative skills • Creative Problem Solving
•Complaint/ Conflict resolution • Data entry and analysis skills • Technical Support • Excellent Teamwork • Strong Interpersonal skills • Ability to learn new skills • Time management skills • Effective Multitasking skills É
Experience House of Treasure Ltd / Customer service representative 2019 - 2020
● Achieved and consistently exceeded revenue quota by 50% through product and service promotion during routine calls.
● Developed customer service improvement initiatives that decreased customer wait times by 80%.
● Recorded customer feedback and made process changes to exceed customer satisfaction goals.
● Entered customer interaction details in CRM software to track requests, document problems and record solutions offered.
● Suggested new procedures to persuade cancelling customers to stay with the company resulting in decrease in cancellations. National Youth Service Corps / Personal Assistant
OCTOBER 2018 - OCTOBER 2019
● Entrusted to handle confidential and sensitive situations in a professional manner.
● Documented accurate office files, updated spreadsheets and crafted presentations.
● Handled incoming mails, bills and invoices and completed appropriate actions.
● Arranged domestic and international travel plans and itineraries including flight, car service and restaurant reservations. Aliahig Real Estate and other services Ltd / Administrative Assistant AUGUST 2018 - OCTOBER 2018
● Managed company's social media accounts.
● Maintained office filing system and company's database.
● Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff and greeting visitors.
● Scheduled appointments with clients and handled incoming and outgoing mail and faxes.
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Education Joseph Ayo Babalola University /International Relations (Bsc) 2014 - 2018
Second class upper honours
Day Spring Comprehensive College, / (SSCE)
2008 - 2014
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Certification
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Professional Training &
Courses
Awards
Human Resources Management/Post Graduate Diploma
Chartered Institute of Human Resources Management 2019 Coursera Online
● Creative problem solving.
● Managing Projects and Risk Management.
● Responsibility and Ethics.
Alison Online
● International and Strategic Human Resource Management.
● Diploma in Customer service.
Best student in international relations 100 level to 400 level.
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