Forex Trader
Resume:
Yale Marc M. Mata
************@*****.***
Objective:
Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of the company.
Educational Attainment:
Tertiary: Cavite State University-Silang Campus
Course: Bachelor of Science in Information Technology
Year graduated: 2016
Secondary: Cavite Institute
Address: EKB Heights, Iba, Silang, Cavite
Year attended: 2008-2012
Primary: Silang Central School
Address: Silang, Cavite
Year attended: 2002-2008
Technical Skills:
●Trading Forex/Cryptocurrency
●Using MT4/MT5 Trading platform
●Coinbase Platform
●Analyzing Price Action of Global market
●Using indicators and Technical Analysis
Work Experience
●Alorica Philippines, Inc.
Quezon City
Technical Support at Dell Computers
January 20, 2017 – October 26, 2017
• Has a knack for bridging the gap between our customers’ business problems and complex technical solutions. Focused on driving overall resolution of customer-impacting technology issues by both independently resolving technical issues and working with other groups outside of the Technical Resolution Team to drive overall customer satisfaction.
• Providing customers with clear direction on how they can fix the issue on their own or escalating/reassigning the issue to the appropriate group for resolution.
• Configuring basic and advanced network issues for internet service.
• Digging the root cause of hardware and software malfunction of computers to resolve technical issues.
• Clearly documents and articulates the root cause of issues and resolutions to customers both verbally and written within the context of a customer service case.
●Iqor Philippines
Dasmariñas, Cavite
Account Expert at T-mobile
December 6, 2017– August 5, 2020
• Address customers’ communication needs. Helps customers acquire service, billing, payment and troubleshoot technical concerns to help them with telecommunication problems or issues.
• Understanding the market needs of a certain community to create a strategy for possible resolution and customer satisfaction.
• Clearly documents and articulates the root cause of issues and resolutions to customers both verbally and written within the context of a customer service case.
Personal Data
Yale Marc M. Mata was born on January 13, 1996. He is 24 years old and single. Both oriented in English and Filipino language. Familiar with the wide range application in Information Technology.
Character Reference:
Andy Sumaya
Account Supervisor
Iqor Philippines
Beverly M. Malabag
DIT Department Head
Cavite State University - Silang, Campus
Jamaica Wylcin
Resolution Specialist
Alorica Philippines, Inc.
Contact this candidate