Support Manager

Jennifer King

Lewes, DE ***** 302-***-****

*************@*******.***

Systems Administration and Management

Multifaceted career with 20-year track record of innovation and success

Technically sophisticated technology professional with solid history of effective integration / qualification of network equipment, including servers and computer systems. Broad knowledge and success in a support, analysis and development environment. Proficient in qualifying, integrating, and consulting on computer systems. Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools.

Development, Schedule & Execution / Network Administration/Project Management / User Training and Support/IT Systems Implementation and Management / Troubleshooting & Issue Resolution

TECHNICAL PROFICIENCIES

Software:

UNIX: Sun Solaris, Linux, HP HPUX, SGI IRIX, – Windows

PC: DOS: Windows, Windows NT, Novell Netware, MS Office, Windows Active Directory, RedHat Linux

Hardware:

IBM PCs and compatibles: Sun Microsystems Servers, Data General Servers, IBM Servers, Switches, Routers and Hubs. Back Up Devices. Disk Arrays. Printers and Peripherals to Include Wireless devices.

Protocols:

TCP/IP, DNS, DHCP, NetBEUI, RAS, WINS, NFS, FTP, TELNET, LPR-Network Printing, LDAP, Wi-Fi, Bluetooth.

TECHNICAL EXPERIENCE

Planning, purchasing, installation, implementation, and maintenance of a heterogenous LAN/WAN containing UNIX workstations (client servers), Window servers and PC clients running LINUX, Windows and Netware.

Managing all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Acted as point of contact for all major technical issues including power outages, system failures and disaster recovery. Conducted weekly training presentations to large diverse groups.

Support for UNIX Client/Server/LAN/WAN with 300+ nodes and 100+ users as a Consultant and Network Systems Administrator.

Systems Administration for IBM Mainframe Severs and UNIX Clients supporting Scientific research.

Documentation and execution of maintenance procedures including system upgrades, patch management and system back-ups for network hardware and software communication links.

Project Management and effective communication skills.

Integration and support of PC operating systems and applications.

Technical help desk and customer support.

MANAGEMENT EXPERIENCE

Oversaw and managed restaurant and serving crews at fast paced and high-volume restaurants, located in a resort area.

Streamlined employee scheduling processes to maximize efficiency, increasing sales and volume by 45%.

Managed the daily store office operations including hiring, training, and overseeing personnel; inventory control of products as well as accounting duties.

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WORK HISTORY

Server /Manager - Restaurant and Store, Service Industry, Sussex, DE 2005 – Present

Technology Consultant & Network Systems Administrator, NOAA, Washington, DC 1999 - 2004

Systems Administration – IBM Mainframe Servers & Unix Clients, Washington, DC

Network Administrator, Computer Specialist, GS Series, US Naval Academy, Annapolis, MD 1998 – 1999

Network Administrator, Computer Specialist, GS Series, NOAA/NWS, Camp Springs, MD 1993 - 1998

EDUCATION & TRAINING

Master of Science in Management, Management Information Systems

Wilmington University, 2016

Bachelor of Science, Mass Communications

Towson University, 1990

Technical Certifications & Professional Development

Novell CNE, Novell - Supporting MS Windows, Digital Equipment Corp. - Administering NT Server 4.0, Digital Equipment Corp. - IRIX System Administration, Silicon Graphics - IRIX Network Administration, Silicon Graphics - Advanced Networking and Performance Tuning for Solaris, SANS - DNS Behind Firewalls for Solaris, SANS

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