Customer Service Administrative Assistant

Michelle Leigh Smith

*** ******* ******, ******** ** 49107

269-***-****

************@*****.***

Experience

Caring Circle (Hospice At Home, Inc.) 4025 Health Park Lane, St Joseph MI 49085 7/2004 - Present

Operations Coordinator (10/2017 – Present)

• Compile data and track projects

• Prepare high level presentations and reports

• Provide administrative and operational support to the Director of Business and Community Operations, Director of Clinical Operations and Organizational Excellence, and CEO as well as the Caring Circle Board of Directors

• Act as liaison with community groups as needed for facility utilization

• Initiate facility work orders when necessary and act as liaison for building services

• Notary Public

Payroll and Billing Coordinator (2/2014 – 10/2017)

• Processed Medicaid enrollment and created patient billing charts

• Data entry for physician billing

• Processed patient discharge reports and dis-enrollment forms

• Processed payroll, prepared payroll reports, educated new employees on payroll and timekeeping Payroll Specialist (1/2012 – 2/2014)

• Processed payroll for 170+ employees

• Employment verifications

• Provided support to finance and human resource departments

• Prepared bank deposit

Human Resource Assistant/Payroll Specialist (10/2007 – 1/2012)

• Processed timesheets for 150+ employees

• Entered payroll data and transmitted to ADP using Pay eXpert

• Created and distributed employee data and payroll reports using ADP Reporting

• Conducted background checks, perform on-site pre-employment fingerprinting Administrative Assistant (7/2004 – 10/2007)

• Maintained donation records in Donor Express

• Maintained petty cash account and ordered office supplies

• Maintained patient records – electronic and paper form

• Prepared bank deposit

• Provided support for receptionists

• Ordered and maintained medical supply inventory

• Organized volunteer events

Michelle Leigh Smith

515 Liberty Street, Buchanan MI 49107

269-***-****

************@*****.***

2

Telex Communications, Inc. (Electro-Voice) 600 Cecil Street, Buchanan MI 49107 4/1995 – 11/2003

Administrative Assistant (6/2002 – 11/2003)

• Purchased all MRO materials

• Reviewed timesheets, PTO and vacation time tracking

• Provided customer service support

Manufacturing Administrative Assistant (2/2001 – 6/2002)

• Maintained petty cash account and company checkbook

• Provided switchboard support

• Provided support to purchasing department, invoice discrepancies, purchase orders and order expediting

• Notary Public services

Purchasing Assistant/Expediter (4/2000 – 2/2001)

• Order expediting for all MRO materials

• Data entry, filing and order tracking of purchased materials

• Investigated accounting discrepancies

Customer Service Representative (4/1995 – 4/2000)

• Provided support for customers via phone and mail

• Processed customer orders and order tracking

• Prepared lease agreements and invoices

• Acting department manager in the absence of the Customer Service Manager Education

Southwestern Michigan College, Dowagiac and Niles MI Associate in Arts – Business Administration

Berrien Springs High School, Berrien Springs MI

Business Diploma

References

Available upon request

Contact this candidate