AMY COLLINS

*** ****** ******

RINCON, GA *****

828-***-****

adf33s@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Operations Coordinator with over 20 years of experience. Strong computer literacy with a proven track record of mastering major computer applications and juggling a multitude of complex work assignments including accounts receivable, finance reporting, daily dashboard reports and employee production reporting to meet the busy demands of the work day. Effectively interact with executives, VIP’s, co-workers, clients and management. Exhibit a high degree of confidentiality and handle sensitive material both classified and unclassified. Experienced in creating presentations and running computer based project systems from start to go live. Demonstrate sound business judgments, decisiveness and well-developed planning, analytical and communication skills at a consistently high level of performance.

PROFESSIONAL EXPERIENCE

Operations Coordinator-Department Operations 3/2011 – Present

Mission Hospitals, Asheville, NC

Laundry

Coordinate all Departmental Operations for the Laundry Plant

Scheduling and Payroll-Manage payroll system, assuring that payroll information is entered accurately and in compliance with standard controls. Reconcile staff schedule and payroll hours. Provide staff training as necessary. Monitor employee time and attendance, tardiness, unplanned absences,, early and late clock ins/outs, and leave requests. Systematically share results with Manager and Director, with a focus upon performance improvement and optimization. Serve as department liaison with Human Resources Department in order to manage HR files.

Purchasing – Coordinate purchasing activities for the department, assuring that expenditures are consistent with budget parameters. Serve as liaison with Accounts Payable to coordinate purchasing activity. Works with Director/Manager to maintain necessary financial documentation. Establish and maintain appropriate inventory levels of office, departmental and linen supplies.

Manage a budget of over $1M in linen and department equipment and supplies

Facilities Management – Serve as liaison with the Hospital Facilities Management Department for repairs and maintenance. Manage requests for repairs and maintenance, and assure that requested work is completed in timely and acceptable manor. Manage requests for modification and additions to all departmental telephones, cell phones, computers and office equipment. Responsible for all work orders for the department

Charge Entry Billing – Assure that charges for services provided are entered in an accurate and timely manner. Serve as liaison with Finance Department to assure that appropriate financial billing protocols are followed.

Meeting Planning and Coordination – Perform necessary planning and coordination to assure that departmental meetings are conducted in organized and effective manner.

Handle all vendors

Oversee maintenance and all weekly preventative maintenance & annual inspections (fire, boilers, etc)

Oversee a team of staff and track inventory and production for the department.

Exercise discretion when dealing with matters of a confidential nature

Outstanding professional oral and written communication

Diverse projects as requested (i.e., Standard Textile Web Based Linen Systems)

Vendor Management

Report generation – Daily Dashboard,

Administrative Assistant 2/2005 – 2/2011

Mission Hospitals, Asheville, NC

Laundry

Support One Regional Director and One Manager of Laundry

Relieve director’s workload so that he can better use his time more efficiently

Responsible for managing, organizing, scheduling, and maintaining information for director—Extensive calendar organization, handle high volume of phone calls and emails.

Coordinate travel arrangements (air/hotel/car)and large extensive expense reports, restaurant reservations, coordinate catering and events

Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook, Internet)

Responsible for department payroll, accounts receivable

Maintain / create employee records; handle confidential human resources reports and matters

Order and organize all supplies as well as maintain faxes, printers and photocopiers

Exercise discretion when dealing with matters of a confidential nature

Outstanding professional oral and written communication

Diverse projects as requested (i.e., Standard Textile Web Based Linen Systems)

Administrative Secretary

Mission Hospitals, Asheville, NC 10/2003-2/2005

Information Systems & Resource Management

Support Managers of Information Systems & Resource Management

Generate several monthly statistical reports and monthly Dashboard reports for Director of Materials Management

Maintain Materials Newsletter (Editor & Chief of Material Times) research stories, information for each issue

Payroll for Materials Management to include: Distribution, Operations, Surgical Services, Purchasing & Accounts Payable

Diverse projects for both groups, i.e., inventory reports

Travel arrangements; conferences; luncheons, and all other events and catering

Materials Change Database – maintain database with changes/updates, etc. Run weekly Materials Change Meetings

Monitor inventory levels of departmental supplies

PC support, trouble shooting & software training for Materials Management

Maintain Vendor Contracts/Policies

Administrative Secretary 11/2001-10/2003

Mission Hospitals, Asheville, NC

Materials Management

Administrative Secretary to the Director of Materials Management

Responsible for managing, organizing, scheduling, and maintaining information for director—organize meeting, appointment, and conference call schedules

Generate several daily/monthly/quarterly statistical and departmental reports, i.e. Dashboard

Meeting minutes for departmental meetings also committee member on several hospital generated committees with the responsibility of handling all meeting minutes

Maintain Materials newsletter, conduct monthly meetings for newsletter information retrieval throughout the departments seven areas

Payroll for Materials Management to include: Distribution, Operations, Surgical Services, Purchasing, Information Systems and Accounts Payable

Maintain / create employee records; handle confidential human resources reports and matters as well as Vendor Contracts/policies

Extensive expense reporting, employee education & many other responsibilities, which fall under the position

Meet/greet clients and vendors, answer questions/inquiries

Participating in a high volume of special projects as needed

Executive Administrative Assistant 3/2001-10/2001

Philip Morris, USA, New York, NY

Portfolio Brand Marketing

Support Executive Vice President of Portfolio Brand Marketing (Basic, Cambridge, Virginia Slims, & Merit)

Support very active Executive VP with all administrative duties

Handle corporate functions/conference planning, catalog layouts, etc.

Extensive calendar management (meetings with upper management, advertising agencies, ability to work with an ever changing schedule) scheduling meetings, offsite appointments, and events (Support VP at off-site conferences, e.g. New Jersey, New Hampshire, Arizona, etc. )

Extensive expense reporting

Highly confidential correspondence and issues as well as all departmental attendance/vacation (department consisted of apx. 50 people)

Over-see departments 6 administrative assistants (support and problem solving included)

Extensive travel management --domestic and international travel arrangements to include executive car and corporate jet, prepare sophisticated travel itineraries.

High volume out-put of PowerPoint presentations and speeches

Ability to work in an extremely fast paced-high pressure, short deadline environment

Provide strategic support and utilize excellent judgment to make independent decisions, always keeping the preferences of the executive in mind

Exercise discretion when dealing with matters of a confidential nature

Outstanding professional oral and written communication

Executive Administrative Assistant 10/2000-3/2001

Philip Morris, International, New York, NY

World-Wide Regulatory Affairs

Support Director of World-wide Regulatory affairs and one Manager

Extensive budgeting; expensing and invoicing for accommodation programs run in 50 countries; Enter financial information for 30 agreements and produce monthly reports and respond to vendor queries

Extensive, complicated travel arrangements both domestic and international, prepare sophisticated travel itineraries

Provide market specific breakdown of select expenses used for reporting and presentation of $15 Million budget; Accruals and 30 Vendors with expenses in over 50 countries; wire transfers & foreign currency

High volume correspondence: Word, Excel, PowerPoint and Outlook

Extensive complicated electronic expense reports (to include foreign currency rates)

Responsible for A SMOKING PLACE (Smoking Lounge in JFK International Airport) to include the

maintenance corporation, handling and processing of comment cards for research as well as all staff requests and inquiries and supplies, requiring occasional site visits

Ability to work in an extremely fast paced-high pressure, short deadline environment

Exercise discretion when dealing with matters of a confidential nature

Outstanding professional oral and written communication

Diverse projects as requested

Exercise discretion when dealing with matters of confidential nature

Administrative Assistant 5/1992-3/2000

Colgate-Palmolive Company, New York, NY

Marketing-US Fabric Care

Support VP and 3 Senior Product Managers

Full Time & Part Time Positions held from

Calendar management for senior product managers, Travel arrangements (air/car)

Restaurant/catering reservations, Department Budget Coordinator (layout, set-up, Input)

Corporate product closet management as well as computer inventory, supplies, calendars, mail, etc.

Diverse multiple projects i.e. product mock-ups, story boards, High volume of presentation out put, high volume typing, Handle highly confidential matters

Extensive travel/expense reporting, Outstanding professional oral and written communication

Exercise discretion when dealing with matters of a confidential nature

Legal Secretary 7/1989-1/1991

Cahill, Gordon & Reindel, New York, NY

Corporate Law

Support 2 Corporate Attorney’s for a Global Firm

High volume telephones, High volume typing using an internal computer program (affidavits, etc.)

Top notch proof-reading skills required, Travel, extensive expense reports, Outstanding professional oral and written communication

Exercise discretion when dealing with matters of a confidential nature

Ability to work in a fast-paced—ever changing environment – able to handle high-stress situations

EDUCATION

Katharine Gibbs School, New York, NY 1987-1989

Associates Degree – Secretarial Sciences

John Dewey High School, Brooklyn, NY 1983-1987

Regents Diploma

Early Graduate (January 1987)

SKILLS

Microsoft Applications to include: Windows XP, MS Word, Excel, PowerPoint, Outlook.

Internet, Kronos (time & attendance), Surgiware, SAP, Dictaphone, ControlTex, ISAS, MSDS Manager for Department (Material Safety Data Sheets) ISO 9001 Certified

Critical problem solving, spreadsheets, confidential records management, Executive travel and itinerary arrangements, special events coordinating

Fast Long Hand/Transcription; Marketing and Advertising experience

SPECIAL INTERESTS

Reading, Hiking, Travel, Community Service, Family

REFERENCES

Professional Jose Gonzalez 828-***-****

Professional Graham Skinner 919-***-****

Professional Eva Trull 828-***-****

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