Manager Data Analyst
Resume:
Christopher Lieber, MBA, PMP, SSGB
********@*****.***
LinkedIn: https://www.linkedin.com/in/Christopher-Lieber-PMP/
Summary: Fourteen years of experience consisting of establishing and fostering Project Management Offices (PMO) to maturity, project/portfolio management, three years as an Agile scrum master, people management, process design, six sigma, business intelligence PowerBI/Tableau high visibility executive dashboards, and scripting with VBA or SQL stored procedures
Winmill Software – Valrico, FL January 2020 – September 2020
Clarity PPM Portfolio/Resource Manager
• Manage 12 direct reports and the associated resource allocations within Clarity for all multi-disciplined work in the PPM practice, review and assess weekly actual hours reported, and approve employee timesheets
• Work directly with clients to define, set and manage scope for Clarity/Planview PPM implementations, including creating project schedules, managing risks, issues, change requests while proactively communicating project status.
• Assist in the creation of proposals, SOW's and RFP responses for PPM implementations
• Translate a SOW into a project schedule within Clarity PPM and assign all required roles and resources
• Conduct requirement and design sessions to guide clients through PPM configuration while providing best practices
• Provide insights and drive organizational effectiveness, succession planning, workforce management, talent acquisition, training and development
• Mentor Project Managers with understanding the impacts of allocation and assignment changes to their projects
• Monitor KPI’s for scope, schedule, and budget across a portfolio of projects and troubleshoot exceptions with stakeholders
• Review the status reports of other Project Managers for accuracy and completeness
• Produce and deliver PPM training materials via train-the-trainer or end-user training sessions
• Create and maintain executive dashboards using Power BI and SQL Server Management Studio
Holland & Knight – Brandon, FL March 2019 – December 2019
EPMO Senior Portfolio Manager
• Manage Innovation Committee, Firm Management, Information Technology, and Information Governance portfolios of complex initiatives that span multiple business units within ServiceNow
• Own, define, and maintain the Demand management (Intake) process for the EPMO
• Ensure firm specific project management processes are defined and up-to-date for both Agile and Waterfall methodologies
• Work with senior management to develop and maintain the list of strategic objectives and goals
• Understand the Firm’s capabilities, assets, skills, and resource capacity
• Assist senior management determine the best use of resources and focus on projects that are achievable and strategically aligned with business goals and objectives
• Apply portfolio management best practices to establish benchmark data to use for continuous process improvements
• Communicate with portfolio owners to continuously review and optimize their portfolio to ensure on-going alignment with evolving organizational goals, market opportunities, and threats
• Measure and monitor portfolio value to the organization through portfolio performance metrics and targets
• Provide training to new staff involved in project portfolio management planning effort
• Build macro enabled spreadsheets with complex formulas allowing weighted scoring of multiple projects across portfolios, and an Excel questionnaire that automates the preparation of a project stakeholders contact list, based on user responses.
• Implement a pooled practice assistant resource model for HR that includes integration between Workday and ServiceNow
The Clearing House – Winston-Salem, NC November 2017 – March 2019
Process Manager/Portfolio Manager
• Implement formal project management processes based on industry best practices but tailored to the organizational culture
• Serve as the departmental Project Management expert to provide strategic direction, influence, and shape the PMO
• Oversee the governance, compliance, and financials day-to-day for a portfolio of Key Initiative programs across Operations & Technology (O&T), and the project management efforts of eight O&T Project Managers
• Report directly to the Chief of Staff and interact regularly with the direct reports to the CIO
• Collaborate to ensure the annual budget cycle and O&T Book of Work is developed and managed
• Contribute to the project management standards for TCH (Policies, Processes, Templates, Training Materials, etc.)
• Build macro enabled spreadsheet with dynamic content, based on user selection, used for capturing project change requests
• Ensure the quality management of project execution through governance oversight of assigned projects including reviews
• Utilize expertise on the CA PPM (Clarity) tool in the daily execution of portfolio management activities and provides guidance on the evolution of the CA PPM tool while increasing the PM capabilities across O&T, and providing user support
• Administer SharePoint and develop custom workflows using SharePoint Designer to automate tasking and increase accountability throughout the company
BB&T Corporation – Greensboro, NC October 2016 – July 2017
Senior Project Manager (Consultant)
• Manage portions of the Customer Due Diligence Beneficial Owner New Regulation Program (AML/Risk/Regulatory)
• Perform thorough analysis of BB&T organizational structure, lines of business, and system inventory to comprise a complete picture of the in scope impacted systems and business units
• Partner with the Risk Management & IT to complete the planning, design, testing, and delivery of both the technical enterprise (data repository/imaging) solution and associated processes necessary to satisfy the regulatory compliance rule
• Support the Organization Change Management work stream effort across 35 business units and 27 applications/systems
CVS Health – Greensboro, NC June 2013 – October 2016
Senior Advisor –Program/Portfolio Manager - Business Strategy
• Partner with senior management to establish a PMO from scratch and provided seasoned leadership to the operations staff
• Direct a large-scale strategic portfolio for Accordant Health Services (CVS Acquisition) comprising of a $2M work from home infrastructure project for 200+ remote employees involving VM Ware, Cisco routers, VDI thin client, VOIP broadband installations, and server storage setup; $11M EpicCare implementation
• Procure IT hardware/software from multiple sources and maintain strong relationships through vendor management
• Manage Complete Specialty Program which consisted of bundling strategic product offering to multiple health care clients and enhancing current processes and technical capabilities of existing products
• Single accountable party for defining, planning, orchestrating, and delivering a given strategic initiative
• Own problem analysis, solution validation, risk management, issue resolution/escalation, financial and change control management, organizational change management, and stakeholder engagement processes
• Interface and communicate directly with Senior Leadership from all different areas of the company
Senior Project/Program Manager
• Manage the Specialty Connect program, spanning multiple countries, having duration of several years and multiple iterations, numerous work streams, with budget exceeding $10M and 160 team members, using waterfall methodology
• Procure IT software and licensing from multiple sources and maintain strong relationships through vendor management
• Utilize project management tools such as Clarity, Microsoft Project, and organization process assets
• Partner with external vendors to ensure contingent workforce is appropriately staffed to meet the program’s demand
Less Recent IT Experience June 2006 – June 2013
Scrum Master/Project Manager/Business Analyst/Data Analyst
• Execute projects spanning multiple countries, several years duration, with budgets exceeding $4M and 75 team members
• Manage multiple web, portal, print, and mobile, projects within the constraints of scope, quality, time, and cost
• Utilize project management tools such as Clarity and Microsoft Project
• Act as interim manager to 10 direct/ indirect reports during organizational restructuring
• Manage multiple sprints with separate clients simultaneously while improving customer satisfaction
• Facilitate Daily Stand-Up using SCRUM and Agile methodologies and Jira and Confluence software
• Perform as Product/Project Manager for a LIMS and documented, delivered, and prioritized enhancements to it
• Support technical/business teams, gather and write requirements, compose test plans, and manage SDLC projects
• Build complex reports within Microsoft Reporting Services & SQL Server, and create visualizations using Tableau
• Lead initiative towards having all computerized software systems ISO 9001:2008 registered
• Analyze and scan for trends in the warehouse and logistical related data; build and maintain Microsoft Access databases
Education
Indiana University of Pennsylvania - Eberly College of Business and Information Technology
• Masters of Business Administration
Pennsylvania State University – Smeal College of Business
• Bachelors of Science in Economics
Certifications
• PMP Certification (#1601282) – Project Management Institute April 2013 – April 2022
• Six Sigma Green Belt Certificate (UC-R8OLIT4B) – Udemy March 2018 – Current
• Certified CA PPM 15.x Business Analyst – CA Technologies March 2020 – Current
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