Sales Manager
Resume:
FADY MIKAEL YOUSSEF
https://www.linkedin.com/in/fady-youssef-99a59424
************@*******.***
PROFILE SUMMARY
Personable, results-driven, and versatile professional with years of experience, abilities and skill as a manager, retail & corporate sales manager, area sales manager and sales team leader. Well versed with hospitality. Demonstrated ability to communicate with clients & guests effectively by understanding their needs and recommending them the best available option while keeping their needs and employer’s interests in mind. Committed to meeting organization’s goals, with significant focus on exceeding these goals. Proficient in forecasting & setting KPI’s by analyzing market trends and present figures.
CORE COMPETENCIES
Business Development
B2B B2C Management
Policies & Procedures
Quality Assurance
Strong Organizational Skills
Critical Thinking
Competitive intelligence
Strategic Thinking
Customer Service Skills
Market Awareness
Dealer Management Systems
Digital sales and marketing
New and Preowned Car Market
Oracle, MS Office, CRM, Salesforce
Hospitality
Attention to Details
Team Player
Ability to Multi-Task
Strong Work-Ethic
Problem Solving
Good Time Management
Goal-Oriented
Superb Communication Skills
Interpersonal Skills
EXPERTISE AND COMPETENCIES
Capable of articulating goals and objectives within the sales team to drive performance
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Coordination: Adjusting actions in relation to others' actions
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
Management: Coordinating and guiding others to meet objectives and goals
Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action
Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport
SELECTED EXPERIENCE
Retail Branch Manager Back to Nissan-Infiniti/Dubai - AAC April 2014 - Present
Monitor sales activities to ensure that customers receive satisfactory service
Motivate and Coach the team to achieve and exceed their targets & KPI’s
Establish and implement policies, goals, objectives, and procedures
Assist with sales promotions, marketing events & new vehicle model launches
Lead the team with the digital transformation
Identify current and future customer requirements by establishing rapport with potential and actual customers
Interact with IMEA principals as business requirements
Develop and maintain marketing strategies to meet organizational objectives
Retail Sales Manager BMW /Dubai - AGMC May 2013 – April 2014
Managed all team member activities including development, coaching and motivating to achieve sales, profit and customer experience goals
Achieved 100% BMW-VI
Ensured that customers and prospective customers were treated with the highest levels of courtesy and professionalism.
Assisted the top management to promote the New Showroom and the brand in the area
Resolved customer concerns in a timely and empathetic manner
Developed a good knowledge of the market, demand and competition
Developed processes to create efficiencies and achieve stronger results
Assistant Sales Manager Nissan/Infiniti-Dubai-AAC September 2005 – May 2013
Acted branch manager
Analyzed transactions to continuously find methods to simplify procedures, improve processes, and maximize resources
Consistently meets or exceeds sales goals
Resolved problems, mediated staff disputes, and handled customer complaints
Assisted the manager in showroom controlling
Owner Bakery distribution SME // under Wooden Bakery Lebanon 2002 - 2005
Continuously identified and executed new opportunities for growth
Managed bakery distribution fleet
Built lasting relationships through performance and credibility. Developed positive rapport with people at all levels of responsibility
Cash collection control
Established and maintained a positive flow of communication
Listened to customers concerns and suggestions and met their queries
Area Sales Manager KA SOHAT water Lebanon F&B FMCG 1997 - 2001
Developed and implemented business sales strategies aimed at profitability
Took care of class, A hypermarkets dealers in my region
Developed meaningful relationships with existing and new customers
Managed the product sales and stock
Able to work autonomously as well as been a strong team member, able to display organizational planning skills and strong time management skills
Attended the product Management sales and Marketing Meetings
Sales Team Leader KA SOGEPA Milky Group Lebanon 1993 - 1997
President, Olida, Charcutier products
Duffour France, sweets products
Pere patriarche, Otard, Bollinger, Beverages
Worked under stringent time constraints, always exceeding deadlines and goals
Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism
EDUCATION
Technical Language Centre (TLC) – Beirut, Lebanon
B.A. Degree in Business Administration / Chief Accounting
1992
ACHIEVEMENTS
BSC never went less than 92% over last 3 years
BSC Champion 2019 achieving all setup KPI’s
2nd runner up in INIFINITI F1 contest in MEA
GP 2019 YTD best achievement
Digital Sales Leader across Arabian Automobiles
Customer Retention with 96% of SC & SSI
Growth of Area Market Share by quarterly Monitoring competitors and their activities
Excellent Governmental relationship over the area, helped converting New corporate accounts
GENERAL SKILLS & ABILITIES
Possesses a positive, energetic and professional attitude
Achieving goals, creative/strategic thinking and problem solving
Demonstrated ability to work and perform at the highest standards in complex and demanding environments
Excellent ethics, hardworking, focus minded and sound organizational ability
Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines
Arabic, English and French
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