Client Relations Manager
Resume:
DANIELLE CHANEY
BRANDON, MS *9047
***********@*****.***
OBJECTIVE
The ultimate goal I’ve always strived for in my career is making my clients and referrals happy, thinking outside of the box, problem solving and answering all concerns and questions for patients as well as our Sales Teams. Building relationships and revolutionizing the customer experience with our company is my ultimate joy. Yes, I am great at research, spreadsheets, process improvement, revenue cycle, benefits investigations, prior authorizations, appeals, Six Sigma and L.E.A.N Black Belt training as well. I absolutely LOVE expanding my horizons, learning and growing. EDUCATION
BACHELOR OF SCIENCE IN SOCIAL WORK
MISSISSIPPI COLLEGE - CLINTON, MS
GRADUATED CUM LADE MAY, 1999
EXPERIENCE
Client Relations Manager 2017 – 2020
Advanced Infusion Solutions, Ridgeland, Mississippi
• At this level, my goal was striving to be adept in all the various Healthcare services that we provide. There are very few things that make me happier than being able to solve, or at least find resolution to all of our client or patient issues or concerns they might have.
• Calculating patients’ estimated cost per pain pump refill, based on drugs in RX, dosage, titration, insurance coverage, etc., can be very tricky…. The cost can be estimated if you are provided with the accurate equations as well have access to each payers’ current fee schedule.
• Educating clients, providers, as well as insurers of the high-risk sterile medications that we compound for the surgically implanted pain pumps.
• Onboarding of our Sales/Marketing Team members
Skills and
Knowledge
• Microsoft Office
• Medical Math
• Medical
Terminology
• Typing speed
around 60 wpm
• Knowledgeable
and familiar with
ICD-9/ICD-10
codes and CPT
billing codes
• Six Sigma and
LEAN Black Belt
training
• Experience
reading and
interpreting
prescriptions
from health care
prov
• CPR+ Patient
Prescription
Management
• Lynx Patient
Prescription
Management
Senior Team Lead – Financial Services 2016 – 2017
Advanced Infusion Solutions, Ridgeland, Mississippi
• Driven self-starter in providing customer facing account management, superior service management, and account retention
• Extensive experience in medical collection activities, research on billing and insurance issues, and timely resolution
• Knowledge of governmental agency and indemnity plan structures, medical benefit levels, and member-eligibility and verification process
• Exceptional strategic, analytic, oral/written communication, leadership, and problem- solving skills
• Advanced skills in Microsoft Office Suite: Outlook, PowerPoint, Excel, and Word
• Multiple strategic business systems experience with quick study learning abilities Prialt Coordinator/Pharmacy Technician 2013-2016
Advanced Infusion Solutions, Ridgeland, Mississippi
• Order Entry in Lynx
• Inventory and Order Prialt, Lioresal, and Gablofen
• Retrieve stock and follow proper USP <797> procedure to place in cleanroom
• USP <797> garbing and cleanroom procedures
• Verify pharmacist compounding intrathecal medication and complete compounding records
• Work with AIS sales reps, financial service team members, doctors’ offices, and patients to ship Prialt, Lioresal, and Gablofen orders out in a timely manner. Office Manager/Project Coordinator 2009-2013
Genesis Foodbank, Jackson, Mississippi
• Organize Events
• Community Outreach Projects
• Grant Writing/Proposals/Recordkeeping
• Marketing/Advertising/Fundraising
• Correspondence with businesses, investors, donors, etc. REFERENCES
Patty Alexander (AIS-Senior VP Financial Services) 601-***-**** Deana Hinson (Genesis Foodbank) 601-***-****
Kim Swanson (AIS) 206-***-****
Chuck Bell (AIS-Founder) 601-***-****
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