Customer Service Call Centre
Resume:
Curriculum Vitae of
VHUYANI RAMUSHAKA
Cell: 072-***-****
Email: ******@*****.***
OVERVIEW
Highly efficient legal assistance with extensive knowledge of the administrative and secretarial procedure in legal environment extensive of law and government regulations. A strong player with excellent client facing and configuration skills, having an ability to communicate complex sensitive information in an understating form to client. I’m looking forward to making a significant contribution in a company that offers a genuine opportunity for progression. P E R SONAL DETAILS
ID Number 931-***-**** 5081
Date of Birth 01 December 1993
Nationality South African
Gender Female
Health Excellent
Marital Status Single
Languages English, Tshivenda, Xitsonga, Sepedi, Sesotho & IsiZulu Notice period
Residential Area
1 Week
Midrand, Gauteng
E DUCATION
2012
MATRIC
SENIOR CERTIFICATE
• English
• Tshivenda
• Life Orientation
• Mathematical Literacy
• Geography
• History
• Agricultural Science
Vhaluvhu Secondary School
2018 LAW
DIPLOMA IN LAW
• Business practice & workplace
Ethics
• Citizenship, Public participation &
Democracy
• Introduction to the General
principles of the Criminal Law
• Ethical information &
Communication Technologies for
Development Solutions
• Introduction to Law
University of South Africa
Vhuyani Ramushaka CV 2020 2
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• Introduction to Paralegal studies
• Law of persons
• Forms of Business Enterprise
• African Customary Law
• Paralegal Advice Centre
• Legal Aspects of Small Businesses
S K I L L S
Computer Skills • MS Word / MS Excel / MS Power Point
• MS Outlook
• Internet Explorer
Personal Skills • Honest / Accuracy / Adaptability
• Debt Collection/ Negotiation/Leadership
• Cold Calling / Good communication skills
• Always willing to learn / Problem-solving
• Interpersonal Skills / Analytical Ability
• Team work / Multi-tasking and working under pressure
• Good customer service / Customer response
• Telephone Etiquette
• Vendor relationship skills/ Confidentiality/ Ability to meet deadlines E X P E R I ENCE
VODACOM, CUSTOMER ACQUISITION - INBOUND CALL CENTRE 2016 September – PRESESENT
• Assisting clients from shops to activate customers contract
• Assisting with vetting of customers
• Checking if the customer qualifies to take the contract or not
• Also do decline review, portfolio increase upgrade, port in, approving the contract, increase credit limit and transfer ownership
CREDIT WORX, DEBT COLLECTOR AGENT - OUTBOUND CALL CENTRE JUNE 2015-JANUARY 2016
• Calling customers on behalf of debtors to convince and advise them on the importance of paying their debts
• Negotiating better strategies with the client on how to pay their debts in an affordable manner suitable for their budget
• Updating account status and database regularly
• Investigate and resolve discrepancies
• Plan course of action to recover outstanding payments Vhuyani Ramushaka CV 2020 3
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R E F E R E NCES
ORIENDA NKONDLO
TEAM LEADER
CREDIT WORX
MABASA REYNOLDS
TEAM LEADER
VODACOM
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