Social Media Customer Service

CURRICULUM VITAE FOR SIPHIWE CHIRINDO

*** ******* ******, **** ** WOODHAVEN, MONTCLAIR, DURBAN

+277********, ****************@*****.***

LOUNGE TECHNICIAN

SUMMARY

Television and digital media technician with two years work experience in the operation of entertainment audio and lighting equipment in a technical theatrical environment, talented at creating, producing and supervising a diverse range of network and independent productions. Brings strong work ethics, relationship building skills and leadership skills to creative environments.

EDUCATION AND TRAINING

Contact and customer service course (2018)

Benny recruitment and training private limited

Bachelor of Arts Honors Degree in Film and Theatre Arts Studies Overall degree class—2.1 Degree Class

Midlands State University, Gweru (February 2014 - November 2017) GCE Advanced level: Uzumba high school (January 2012 - December 2013) 3 A' level subjects (Geography, Divinity, Shona)

GCE Ordinary level: Sanzaguru high school (January 2008 - December 2011) 6 O' level subjects including English, Science and Commerce EXPERIENCE

January 2019 - November 2019: School Wear Uniforms Postion held: Sales Associate /Sales Assistant

DUTIES

• Supervised and managed the laundry and packing staff of 10,communicate job expectations and provided direction, support and motivation to meet the agreed target

• Escorted customers to products, answered questions and made sure all questions were answered and no additional help was needed

• Recommended appropriate items and directed lead customers to selections in order to consistently exceed guest expectations and provide the highest levels of product and service

• Collaborated with team of account executives and marketing strategists to help refine initial prospecting leading to 20% increases in number of new clients

• Sign up customers for marketing lists and inform of upcoming promotions or customer events

January 2016- January 2018: Medianet Productions

Position held: Media assistant /LoungeTechnician

DUTIES AND RESPONSIBILITIES

• Video editing (ADOBE PREMIERE PRO)

• Developed a new budget that decreased office expenses by 10%

• Completed programming of a knowledge show which needs to collect and broadcast current affairs news

• Responsible for the setting - up, maintaining and operation of a wide variety of audio/visual computer media equipment required to support various activities, shows and Variety Artists.

• Maintained clientele and executed over 25 daily calls to increase client base

• As the technician also performed preventive maintenance & general cleaning of all technical entertainment equipment, including safe and proper storage.

• Successfully assisted the company in carrying out various projects, such as the

"Introduction of the bond notes" TV program

• It was also the role of the Lounge Technician to maintain and inspect all equipment and to track inventory in order to ensure that all props and items are available for the shows.

• Operated audio, lighting, video equipment in all venues

• Co-created a cultural entertainment brand "Varimi vanhasi" with company and successfully launched the first idol variety of famers in Zimbabwe

• Assisted with scenic changeovers in the Theatre

• Maintained and updated records of all shows and changes to backstage tracks & rigging & scenic changes to backstage tracks

• Maintained and updated auditable inventory of all entertainment props and equipment

• Recorded incidents of damaged or broken equipment and reported to the supervisor for resolution

• Trained 2 of our newly recruited presenters

• Lounge technician's other duty was to make sure I'm available to assist other technicians whenever needed in implementing, monitoring and troubleshooting media projects

SKILLS AND PERSONAL ATTRIBUTES

• Advanced knowledge of theatrical audio, lighting systems

• Intermediate knowledge of automated consoles

• Advanced knowledge of Microsoft Word, Excel, Access, PowerPoint

• Language skills - Fluent in English and Shona

• Flexible, diligent and able to work within strict deadlines

• Highly adaptable to change (Work within different temperature changes—indoors to outdoors)

• Vision abilities - color vision, distance vision, peripheral vision, close vision

• Verbal, visual and hearing abilities

PROFESSIONAL DEVELOPMENT

• Events management, content writing

• Film editor, Cinematographer

• Camera person, Television presenter

• Digital technology, Movie performer

• Film and theatre director, Graphic designing

• Social media marketing

INTERESTS

Networking meeting new people, visiting different places, fitness and keeping up with latest trends in fashion and technology.

References available on request

Contact this candidate