Manager Customer

Location:

Johannesburg, Gauteng, South Africa

Salary:

18000

Posted:

September 14, 2020

Contact this candidate

Resume:

Matseleng Angela Letsoalo

Address: **** ******** ******* ********, ******* number: 067-***-****,

Email address: ***************@*****.***, Identity number: 750924 089, Height: 165 m, Job Objective

Goal driven and an organized individual. Very passionate, hard-working and works well under pressure. Well-spoken and accept challenges from different angles. Very enthusiastic and energetic. Able to work well in a team and does not give up on opportunities that are given. Have great time management skills.

Educational Qualification

Institution : Vlakfontein High School.

Year : 1994.

Grade Passed : Grade 12.

Subjects : N.Sotho.

Afrikaans.

English

Economics

Accounting

Drivers License : Code C1

Institution : Mamelodi Computer Training Centre.

Year : 2001

Course : Computer Literacy.

Courses Obtained : Typing Tutors.

Windows ’95.

Microsoft Word.

Microsoft Excel.

Microsoft PowerPoint.

Institution : Cornerstone HR.

Year : 2003.

Course : Call Centre Agent.

Courses obtained : Customer Service.

Telephone Techniques.

Interview Techniques.

Matseleng Angela Letsoalo

Address: 1690 Mamelodi Gardens Pretoria, Contact number: 067-***-****, Email address: ***************@*****.***, Identity number: 750924 089, Height: 165 m, Employment History.

Current Employer

Institution : Umvuzo Medical Aid

Position : Correspondence Clerk

Duration : Apr 2014 – to date.

Responsibilities

• Maintaining a happy and satisfied client base.

• Monitor Umvuzo Health Medical Aid inbox daily and ensure turnaround time within 8 hours.

• Explaining different options to new clients; Informing and liaising with clients on Umvuzo Health Medical Aid Scheme benefits options.

• To provide access to information with regards to membership related matters to members, potential members, employer organisations, brokers and service providers enquiring via email.

• Issuing and sending new membership cards to members.

• Receiving and sorting received claims via email and submit to different departments.

• Investigating and resolving customer queries and through written correspondence.

• Follow-up on client’s queries.

• Attend to general administration enquiries.

• Compile email distribution and resolution report.

• Liaison with different departments to ensure efficiency and client satisfaction.

• Dealing with inbound emails and logging of queries with administrator.

• Written enquiries from both internal and external clients and answering these enquiries efficiently.

• Compile correspondence to members, brokers and providers in order to supply them with required information.

• Prepare submission of priority and stale claim requests on behalf of clients.

• Maintain sound knowledge of scheme rules, processes and system. Institution : Umvuzo Medical Aid

Position : Umvuzo Health Product Trainee

Duration : New appointed Staff (Voluntary Basis)

Responsibilities

• • Create a training schedule that includes all areas of the Scheme.

• • Educate new staff about Scheme policies, procedures and the system.

• Evaluate training system programs to automate the administrative functions of the

• department.

Matseleng Angela Letsoalo

Address: 1690 Mamelodi Gardens Pretoria, Contact number: 067-***-****, Email address: ***************@*****.***, Identity number: 750924 089, Height: 165 m,

• • Translate complex problems and concepts in training.

• Familiarise the trainee with the Umvuzo Health as a Scheme.

• • Provide guidelines and overview of the product.

• • Educate trainees about the importance of services and knowledge of benefits.

• • Provide knowledge about basic concepts, principles of Umvuzo Health.

• Educate trainees with the link between Healthcare Providers and Umvuzo Health.

• • Apply assessment tools to measure training effectiveness.

• • Track and report on training outcomes.

• Build rapport with trainees and encourage them to develop trust in one another so they can rely on each other.

Institution : Umvuzo Medical Aid

Position : Call Centre Agent

Duration : Apr 2013 – Mar 2014.

Responsibilities

• Dealing with all queries through to resolution.

• Data capturing

• Support with inbound calls.

• Ensure that all documents are in order for accurate submission to relevant departments.

• Monitor the quality of documentation received.

• Provide world class customer service in every interaction for optimal call center performance and customer satisfaction.

• Answering inbound calls timeously.

• Respond to customer inquiries.

• Generate customer interest in the services or products offered by the company.

• Ensure feedback from the customer to further improve the customer services.

• Build customer loyalty by follow-up of customer calls.

• Maintain accurate of all queries by capturing on system. Competencies.

• Problem solving skills

• High stress tolerance

• Receptive to client complaints and queries

• Strong customer focus

• Committed

• Very organised, positive, reliable and analytical

• Professional in all aspects of the position.

Matseleng Angela Letsoalo

Address: 1690 Mamelodi Gardens Pretoria, Contact number: 067-***-****, Email address: ***************@*****.***, Identity number: 750924 089, Height: 165 m, Institution : Grain SA

Position : Switchboard / Receptionist

Responsibilities

• Arranging for the telephone line conference

• In charge of the Telephone account

• Maintaining of the directory database

• Sending out E-mails

• Computer Literacy

• Interpersonal skills

• Good Communication

• Client relations

• Answer telephone, screen and direct calls

• Take and relay messages

• Provide information to callers

• Greet persons entering organization

• Direct persons to correct destination

• Deal with queries from the public and customers

• Ensures knowledge of staff movements in and out of organization

• General administrative and clerical support

Institution : ABSA.

Department : Absa National Deceased Estates.

Position : Workflow Data Capturing Clerk / Typist

Responsibilities

• Management Support

• Attend to all requests from management daily, weekly and monthly.

• Switchboard duties.

• Assist clients with queries as required.

• Accurate typing of all letters received from clients internally and externally.

• Perform with service level of agreement.

• Contribution to effectiveness of teamwork.

• Ensure quick and efficient customer service.

• Adhere to legislation and regulatory requirements.

• Delivering results and meeting customer expectations. Competencies:

• Adapting and responding to change.

• Coping with pressure and setbacks.

• Deliver a quality service to internal and external clients.

• Following instructions and procedures.

• People’s person

Matseleng Angela Letsoalo

Address: 1690 Mamelodi Gardens Pretoria, Contact number: 067-***-****, Email address: ***************@*****.***, Identity number: 750924 089, Height: 165 m,

• Receptive to client complaints and queries.

• Strong customer focus.

Institution : Emasangweni Primary School.

Position : Administrative Clerk (Voluntary Position). Year : 2004 – 2006.

Responsibilities:

• Performing all administrative and secretarial duties with the school.

• Typing documents and minutes for staff.

• E-mail and faxing of documents.

• Provide accurate typing of question papers for learners monthly and in terms.

• Preparation of term reports for all learners in school.

• Preparation of Quarterly Work Schedules and Lesson Plans for educators.

• Keeping the Headmaster’s Diary.