System Admin

ABDUL RAHMAN

Flat C, Harini Himalaya *th Block, Adisan nagar 2nd main road,

Mangadu, Chennai 600122.

Cell: +91-978******* / email:***************@*******.***

LinkedIn: https://www.linkedin.com/in/abdul-rahman-971b61118/

Professional Summary

Skilled and focused System Engineer with a strong commitment to SDLC/Operations and efficiency. Able to handle multiple simultaneous production issues with complete accuracy. Adept at working well independently.

Area of expertise

System Administration Vendor Relations Strategic Planning Exchange Admin System Engineer

Technical Proficiencies

Platforms

System Administrator

Software

Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, Jira

Professional Experience

Nov 2016 to Feb 2020 India Shoes Export Pvt Ltd, Chennai.

Roles: System Admin.

Resolving ticket with excellent knowledge of Support & Maintenance of

Desktops, Laptops, Printers & Network devices.

Server Support & Maintenance

1.Exchange server

2.Application server

3.Windows 2008, 2012 & 2012R2 servers

Resolving ticket with excellent knowledge of Support Project Management.

1.Supporting and maintaining the tools – JIRA

2.Installing plugins and testing it in JIRA

3.Create complex workflows and screens in JIRA

4.Customizing the project in JIRA

5.Customizing the space in confluence

AD DS, File and storage services, WSUS, WDS, IIS, DNS

LANs, WANs, Network segments, Internet

Follow up with vendors

IT Asset Management

Dell Sonic firewall Management

Jun 2014 to Sep 2016 Sasa Air Cargo Sdn Bhd, Shah Alam, Selangor, Malaysia

Roles: IT Support.

Evaluating the system’s performance.

Assign configuration of authentication and authorization of directory services.

Monitoring and maintains administrator servers, routers, switches, security updates and patches.

Scheduled regular backup and windows server update services (WSUS).

Install new server and rebuilt existing server.

Resolving ticket with excellent knowledge of Support & Maintenance of

Desktops, Laptops, Printers & Network devices

Configure, Backup Outlook Email.

Feb 2011 to Apr 2014 Sangeetha Mobiles Pvt Ltd, Bangalore, India

Roles: IT Executive.

Replacing or repair IO peripherals as per the requirement.

Resolving ticket with excellent knowledge of Support & Maintenance of

Desktops, Laptops, Printers & Network devices

Tech support assessment, including procedural documentation and relevant reports.

Create, Modify and Delete user’s accounts and reset password issues in AD.

Respond within agreed time limits to call-outs and call close with ticket tool.

Working continuously on a task until completion (or referral to third parties, if appropriate)

Maintenance of Citrix server & APX Server.

Monitor Citrix users and resolving user’s login issues.

Maintenance of Exchange server.

E-mail migration from Gmail to Outlook.

DHCP backup and Restore.

CCTV monitoring & maintenance.

Education

2016 Azhagappa University, Bachelor of ScienceIT

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