Manager Quality

Personal Bio

Work Summary Achievements

Expertise

Spearheaded the standardization & digitalization

of Accounts Payable Process across the Group

Enhanced the accuracy of cash flow.

Spearheaded the digitalization of Group Import

Process.

Core operations were executed seamlessly

and margins improved even during lockdown.

Optimized inventory management process.

Optimized working capital invested on

inventory

Rationalization of SKU.

Develop & execute strategies to improve

efficiencies by optimizing performance & expenses

in core operations & supply chain.

Ensure effective implementation of Quality

Management Systems and relevant Business

Excellence Models through strategic planning.

Manage the monitoring and review of internal

processes, including those that affect the quality of the core services.

Initiate and establish company's quality

procedures and management systems in line with

relevant national / international quality

standards /codes (ISO & British Safety Stds.)

Proactively identify and capture industry best

practices and keep management fully apprised of

significant occurrences and trends that impact

operations/service quality.

Ensure service processes meet international/

national quality standards, adherence to

compliance and reduction of waste, cycle times

and increasing efficiency.

Positive Customer Results.

Customer complaints lowered.

Increased Net Promoter Score.

Direct positive impact on turnover.

Decrease in Cost of Quality

Reduction in rework activities on the floor,

field and in the back office.

Reduced cost of re-test and re-work.

Bridged business & technology.

Introduced new technology platforms to

ensure that the processes are performed

efficiently and cost effectively (in

coordination with IT & ERP Teams).

Ensure effective implementation of Integrated

Management Systems and ensure compliance

to ISO frameworks across Group companies.

Lead / participate in compliance audits.

Advise line managers on areas for continual

improvement by collating findings of actual

events, internal/external audits, customer

feedback and industry best practice.

Lead the Business Excellence Team in obtaining

various Management System certifications and

for maintaining existing certifications.

Johnichan George

QUALITY ASSURANCE & BUSINESS EXCELLENCE PROFESSIONAL Improved Process Efficiency.

Core processes optimized and ensured

compliance to ISO 9001,14001,18001 &

API standards.

Positive bidding results for bespoke offshore

contracts (FLNG Turret, FPSO, FSRU

Projects).

ADIPEC Best Oil & Gas Project Award for

outstanding Project Excellence (SOLAN Project).

Organization received the MRM Excellence

Award - the highest business excellence award in

the UAE & Sword of Honour awards from British

Safety Council.

Quality Assurance & Business Excellence.

Execution of Process Improvement Projects.

Digitalization & Paperless Office Projects.

Team player & leader.

Proven expertise to merge efficient experiences in Quality Assurance, Process Re-Engineering,

Digitalization and Business Excellence disciplines with the ability to deliver tangible & targeted results. Manager : Business Processes

2018-present

Group Business Excellence Officer

2015-2018

Senior Technical Assistant

2009-2015

...is one of the region’s largest

provider of building materials,

home decor, hospitality

solutions & property developer.

...is one of the world's leading

providers of integrated

logistics with a presence in

over 16 countries.

...is the world largest and most

modern shipyard between the

Europe and the Middle East

056******* johnichengeorge@gmail

Research Papers

Published

Management

System Experience

Education / Training

Corporate Social

Responsibility (CSR)

Business Impact

AMERICAN SOCIETY

FOR QUALITY

Professional

Memberships

ISO / IEC 17020:2012 Requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities. API Spec. Q1 / ISO TS 29001 Requirements as per API Spec Q1 / ISO TS 29001 Certification for petroleum, petrochemical and natural gas industries. ISO 9001:2015 / 14001:2004 / 18001:2007 Quality, Environment, Occupational Health and Safety Assessment Series Management Systems requirements. ISO 39001:2012 Road Traffic Safety Management Systems requirements. ISO 27001:2013 Information Security Management Systems requirements. International Journal of Productivity Management & Assessment Technologies Glykas, M., & George, J.

(2017). Quality and Process Management Systems in the UAE Maritime Industry. International Journal of Productivity Management and Assessment Technologies (IJPMAT), 5(1), 20-39. Business Process Management Journal (accepted for publication, currently under peer review) Quality and Process Management Systems in the UAE Maritime Industry Certified Manger for Quality &

Organizational Excellence

Deviced and facilitated the implementation of CSR strategy, policies and practice in terms of Workplace, Marketplace, Society & Environment initiatives.

Released 3 sustainabiltiy reports vetted by United Nations. Excellence Awards

Assessor for the three prestigious business awards in the UAE.

Internal Project Head in parent organization for these awards.

Associate Relationship

Masters Degree in Quality Management

with Distinction

Lead Auditor: ISO 9001 140**-*****

Computer Skills &

Competencies

Organizational

Skills &

Competencies

References

Personal Skills &

Competencies

Hobbies /

Interests

Personal Details

MS Office suite

Adobe Photoshop

Digital Design Platforms

Guest speaker at Faculty of Business, University

of Wollongong – Dubai for Master’s Degree

Students on various topics related to Quality

Assurance.

Experience in training new QMS internal auditors

& novice speakers for Toastmasters International.

Training & Coaching

Conducted numerous quality audits for vendor

scoring, highlighting trends and making

recommendations for operations / management

changes.

Experience in qualifying parent organization for

multimillion offshore projects (FLNG Turret,

FPSO, FSRU Dolwin II and SOLAN project).

Internal & External Auditor

Experienced in investigating the patterns of

negative effects, finding hidden flaws in the

system, and discovering specific actions that

contributed to the problem / nonconformity.

Effectiveness check of corrective-preventive

actions.

Effective Root Cause Analysis

Monitoring and measurement of customer

impact and cost to business when service quality

fails.

Preparing and presenting quality statistics,

performance monitoring reports for periodic

performance review meetings & Quality

Management Review meetings.

Statistical Process Control & Presentation Skills

Change Management Ambassador within

organization.

Experience in resolving high profile customer

complaints.

Conflict Management

Play violin & flute

Reading

Public Speaking & Business Networking

Indian

Nationality DOB

5 Nov. 1987 UAE & India

Diving Licences

Resident Visa

Visa Status

Johnichan is an outstanding

employee who is totally committed to

his role. He has worked extremely

hard with his Business Excellence

team in 2013 to achieve within the

first year the Mohammed bin Rashid

Al Maktoum Business Award for

Drydocks World which honours

excellence in institutional

performance.

Mark Morris

Former Director – Global HSEQ

Drydocks World – Dubai

Digital Document Filing System

Digital Aggregator Management Sytem

Passion. Respect. Integrity. These are

the qualities everyone should strive to

embody. And these are the qualities

that I have seen in Johnichan

George. Coupled with a deep

commitment to excel as a

communicator, intense love for his

family, and a genuine concern for his

fellow man, Johnichan has proven to

be a man of character. I heartily

recommend him both personally and

professionally.

Mark Brown

World Champion of Public Speaking

International Keynoter.

Reference from current employer

available on request.

Contact this candidate