Salesforce Sales

Gautam Wadhwa

**** ***** ***** **., ***-*R, Chicago, Illinois 60616 312-***-**** **************@*****.***

https://www.linkedin.com/in/gautam-wadhwa-5b7b711a8/

Salesforce CRM Administrator

SaaS Architecture CPQ Specialist Trusted Customer Advocate

Highly motivated information technology professional with over 4 years of extensive experience in SaaS cloud technologies, including business analysis, requirement gathering and technical documentation. Skilled in both Functional and Technical aspects of Salesforce. Played a key role in automating systems and technology programs that increased the ROI of organization’s systems and technology. Equipped with the intelligence, empathy, integrity, and technical abilities required to earn the trust of a focused team quickly.

CORE COMPETENCIES

Systems Architecture & Integration Marketing Operations Sales Cloud Automation Quote-to-Order Business Driving Technology Service Cloud Lightning Migration Business Model Ownership Reporting and Forecasting

PROFESSIONAL EXPERIENCE

CloudPrism Technologies (Client: Spacesaver Corporation), San Francisco, CA May 2018 – Present

CloudPrism is a boutique consulting company helping companies defining a long-term/short-term strategy to organize lead to order process around integrated systems to support business growth, new revenue products, and other business imperatives relevant to a growing company.

Lead Salesforce Administrator

Responsibilities & Key Accomplishments

Marketo Implementation - Collaborated with the Marketing team to implement Marketo. Helped to ensure that the Sales and Marketing teams were in alignment regarding processes and data management

Salesforce CPQ Implementation - In collaboration with sales ops and finance, rolled out salesforce CPQ to deliver business process that covers product or service selection, pricing, quoting and contracting. Key resource in configuring CPQ to make it Go-Live ready.

Lightning Migration - Partnered with teams across various business disciplines and assisted the Salesforce Architect to migrate the 400+ users org to lightning experience. Mapped out workflows and trained power users and end users before rolling out the changes to entire organization.

Service Cloud Implementation - Partnered with Support and services team to define the customer service process to implement salesforce service cloud for cases management, case escalation, and case assignment. Also Implemented self service customer community portal and knowledge base to empower agents have 360-degree view of customer’s activities.

Sales Cloud Implementation - Served as an IT business partner to WW sales operations and led the full cycle salesforce sales cloud to roll out territory management, role hierarchy, opportunity management and Account management.

Standav (Client: Enersys), Pennsylvania May 2016 – May 2018

EnerSys is the global leader in stored energy solutions for industrial applications. They manufacture and distribute reserve power and motive power batteries, battery chargers, power equipment, battery accessories and outdoor equipment enclosure solutions to customers worldwide.

Salesforce Business Systems Analyst

Responsibilities & Key Accomplishments

Order Management System –Worked in liaison with Steelbrick Implementation team to implement Salesforce CPQ (Configure Price Quote) for quoting, ordering and contract creation where quotes are associated to the opportunity. It also accommodates product selection, pricing, and approvals and also provides flexibility to support dynamic selling scenarios like fixed discount co-terming.

Docusign Integration – Implemented Docusign to for e-signature of Quotes and integrated it with Steelbrick.

Lead Account Matching/Automatic Lead Assignment – Worked closely with Marketing team, gathered the requirements and implemented the solution on Lead matching and automatic lead assignment to reps based on their region and company size.

Opportunity Management – Worked with developers to design the solution for New, Renewal and Add on deal types and relevant sales KPIs.

Application Development and Administration - Developed Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application. Also implemented Object Model, Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.

Day to day responsibilities - Serve as key application subject matter expert to Enersys internal application deployments to meet growing business needs. Work with business units to resolve SFDC user issues and data issues. Assist with SFDC data imports and maintain integrations to other business applications. Execute SFDC configuration changes, triaging tickets to admins and developers and perform new release evaluations and execute new functionality roll-outs

EDUCATION

Illinois Institute Of Technology, Chicago, Illinois (May 2020)

Masters of Engineering Degree, Construction Engineering And Management

CERTIFICATIONS

Salesforce Certified Administrator, Credential ID - 20998904

Salesforce Certified Advanced Administrator, Credential ID - 21216896

Salesforce Certified Platform Developer 1, Credential ID - 21200414

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