Manager Personal Assistant
Resume:
PROFESSIONAL ATTRIBUTES
Strong Work Ethic ǀ Proactive ǀ Highly Ethical ǀ Team Oriented
Attentive to Detail ǀ Diligent ǀ Highly Organised ǀ Assertive PROFESSIONAL PROFILE
Highly experienced Office Manager with demonstrated experience in the following sectors: Dental, Law, Security and Intermediary Services. Adept at all aspects of office management, including front of house, human resource management, debtors and creditors, and executive assistance, with more than five years of litigation experience. Proven ability for working proactively and autonomously, accustomed to managing heavy workloads effectively under extreme pressure. WORK EXPERIENCE
JANUARY 2019 - CURRENT ǀ 01 YEAR, 08 MONTHS+
PRACTICE MANAGER
PROTODONTICS DENTAL STUDIO ǀ NELSPRUIT, MPUMALANGA OVERVIEW: Half-day position as Combined Practice Manager for both Protodontics Dental Studio and Kruger Ceramic Studio.
Top Achievement: Appointed as Practice Manager of two Dental Practices, overseeing front of house, debtors, creditors, HR and providing personal assistance to senior management
Oversee front of house, incoming calls, and all client relations
Responsible for full functions of debtors and creditors
Manage customer accounts effectively, ensuring timeous collection of outstanding accounts, submitting weekly reports
Oversee supplier liaisons, matching purchase orders with POD before processing and reconciling supplier accounts
Provide full Human Resources functions, acting as primary employee liaison and maintaining all employee administration FEBRUARY 2011 - CURRENT ǀ 09 YEARS, 07 MONTHS+
PRACTICE MANAGER
KRUGER CERAMIC STUIO CC ǀ NELSPRUIT, MPUMALANGA
OVERVIEW: Half-day position as Practice Manager at Kruger Ceramic Studio, a Dental Technology, Laboratory and Healthcare organisation.
Oversee all aspects of office management, including front of house, debtors and creditors, HR, and executive assistance
Manage front of house, incoming calls, and all client relations
Responsible for full functions of debtors and creditors, customer account management and supplier liaisons
Act as primary employee liaison, maintaining employee records and revising HR related documentation as required
CONTACT
NELSPRUIT, Mpumalanga, South Africa
*********@*****.***
10
SKILLS SUMMARY
Dental Practice & Office Management
Litigation & Dictaphone Typing
Administration & Process Management
Debtors, Creditors & Account Management
Human Resource Management
Executive Assistance & Time Management
Communication & Relationship Building
EDUCATION
Secondary Education
NATIONAL SENIOR CERTIFICATE 1981 - 1985
SAQA NQF Level 04, High School Certificate
COMMERCIAL HIGH SCHOOL, PRETORIA
Tertiary Education
DIPLOMA OF HIGHER EDUCATION 1986 - 1989
Studies Incomplete, One Semester short of Graduation SAQA NQF Level 06 National Diploma
UNIVERSITY OF PRETORIA
SOFTWARE PROFICIENCY
MICROSOFT OFFICE
MS Word, MS Excel, MS PowerPoint, MS Outlook
SAGE PASTEL
Pastel accounting Software
LANGUAGE PROFICIENCY
English, Read, Write, Speak, Native
Afrikaans, Read, Write, Speak, Fluent
*********@*****.*** +27-82-575-****
SEPTEMBER 2016 - FEBRUARY 2020 ǀ 03 YEARS, 06 MONTHS PERSONAL ASSISTANT, MEDICAL AID REPRESENTATIVE
BERGHOF MAKELAARS CC ǀ NELSPRUIT, MPUMALANGA
OVERVIEW: Half-day position as Personal Assistant to Broker, also acting as Medical Aid Representative for Discovery Health.
Provided medical aid advice, support and claim management
Liaised with existing members and prospective members, marketing products and processing broker appointments
Liaised with members telephonically and via email, assisting with management of member health portfolios
Liaised with medical scheme to manage and resolve member queries, claims and authorisations
Coordinated and processed amendments, cancellations, option changes and dependent registrations
FEBRUARY 1999 - JANUARY 2011 ǀ 12 YEARS
CORE BUSINESS OFFICE MANAGER
HI-TECH SECURITY CC ǀ NELSPRUIT, MPUMALANGA
OVERVIEW: Former co-owner and Administration Manager of Hi-Tech Security, provider of rapid response, armed response, alarm system installations and 24-hour medical response.
Contributed to the development and implementation of strategic and annual business plans
Provided strategic and operational support, overseeing planning and monitoring of financial objectives and budgets
Developed, implemented and revised management and administrative systems and processes
Oversaw front of house operations, inclusive of reception, executive assistance, and client service
Responsible for full functions of debtors and creditors, customer account management and supplier liaisons
Managed HR processes, employee records, wages and payroll MARCH 1995 - DECEMBER 1998 ǀ 03 YEARS, 10 MONTHS
EXECUTIVE PERSONAL ASSISTANT
PRETOR ESTATES ǀ PRETORIA, GAUTENG
OVERVIEW: Provided executive assistance to the Financial Director of Pretor Estates, a property management company situated in Pretoria.
Provided a variety of administrative support to the Financial Director, including diary management and travel arrangements
Acted as point of contact, screening calls, managing information flow, and assisting with expense reports
Prepared daily, weekly and quarterly expense reports JANUARY 1990 - FEBRUARY 1995 ǀ 05 YEARS, 02 MONTHS LITIGATION SECRETARY
VARIOUS LAW FIRMS ǀ FREE STATE & GAUTENG
OVERVIEW: Naudes Attorneys, Bloemfontein ǀ Solomon & Nicolson, Pretoria
Worked at various law firms with experience in Magistrates, Regional and High Court matters, including Dictaphone typing FAIS REGULATORY EXAMINATIONS
RE5 REGULATORY EXAMINTATION 2018
FINANCIAL ADVISORY & INTERMEDIARY SERVICES
PERSONAL INFORMATION
Date of Birth
10 December 1967
Full Name
Quenita Kruger
Nationality
South African
Driver’s Licence
Code EB, Full
REFERENCES
Elaine Bezuidenhout
Managing Director
PROTODONTICS DENTAL STUDIO
*****.************@*****.***
Johnny Kerswill
Chief Executive Officer
HI-TECH SECURITY NELSPRUIT
******@*********.**.**
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