Customer Service Care

*** * ******* **** 757-***-****

Virginia Beach, VA 23454 *****************@*****.***

SKILLS Adrienne Kowalchick Harrell

● Microsoft Office-Word, PowerPoint, Excel, Access, Adobe, PhotoShop

● Office Machinery-phone, headset, calculator keyboard, mouse, biometrics, copier, printer, fax, desk/laptop computer, NCR registers

● Manipulation of documents-copy, print, scan, fax, binding, presentation

● Payroll/Personnel software-Kronos

● Lease Accounting, Installment Loan General Ledger, Proof Operations Bookkeeping

● Type 50 wpm

EXPERIENCE

Marriott Courtyard, VA -- Housekeeper

July 2020-Present

Maintained and cleaned guest rooms and public areas according to company standards; which included making beds; replenishing linens, coffee, and bathroom supplies; clean and vacuum rooms and halls; transport trash and used linens to proper area. Dollar Tree, NC and VA --Cashier/Part-Time Assistant Manager December 2019-June 2020

Provided superior customer service, operated NCR register, stocked shelves, unload trucks, balance tills with daily deposit, set weekly WOW and specials. Belk, Martinsville, VA — Customer Service Support

August 2019 - January 2020

Provide superior customer service, applied policies and procedures, operated NCR register, stocked shelves and racks, and processed returns. Dollar General, Danville, VA — Part-time Keyholder June 2019 - August 2019

Provided superior customer service, applied policies and procedures, operated NCR register, balanced daily register receipts with deposit, stocked shelves, and pulled discounted products.

Rite Aid, Virginia Beach, VA — Shift Supervisor

August 2018 - May 2019

Applied policies and HIPPA laws concerning proprietary information about the company and their customers while providing superior customer service, which included checkout. Other duties included unloading stock from truck using equipment such as forklift, dollies, or rollers, track inventory, presentation of product using plan-O-grams, stocking, computer hard/software for office reporting of inventory to payroll, and fulfilling managerial duties in the absence of store manager.

Icing by Claires, Chesapeake, VA — Third Keyholder November 2011 - November 2012

Provided superior customer service, applied policies and procedures, operated NCR register, balanced daily receipts and deposits, stocked shelves and presentation of products, and pulled discounted and discontinued products. NationsBank AKA Bank of America, Norfolk, VA — Administrative Assistant January 1981 - December 1996

Provided administrative support to management of Proof, Installment Loans, and Bank Card Operations. Used Excel and Word for computation and compiling reports concerning human resource and departmental operations. EDUCATION

Thomas Nelson Community College, — Associate of Science in Education August 2013 - December 2015, Hampton, VA

Graduated Magna Cum Laude with a 3.7 GPA, on President List seven times and VP list once, and member of PTK. ACTIVITIES

In 2017, tutored grades K5-2 at a Chesapeake Public School; previous member of VEA/NEA and Delta Alpha Pi; main hobby is family and homemade crafting gifts.

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