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Manager Office

Vancouver, BC, Canada
September 14, 2020

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Joyce Zhang

**** ******* ****, *********, **. V*P 3J5

(C) 778-***-****



I am a responsible and experienced candidate who focuses successfully at multi-tasking and delivering prompt and friendly service to all customers.

I have a positive attitude and strong interpersonal communication skills.

I have excellent writing skills during my 6-year undergraduate and university graduate studies.


Guest relations professional

Courteous, professional demeanor

High energy

Organized and efficient skills in customer service

Fast learner

Fluent in English and Chinese

Great writing skills

Creative thinker and doer

Sophisticated in foundation computer skills, such as MS, Adobe XD, Sketch and Visual Studio Code

Masterly apply Word, Excel, Power Point, Outlook and Internet Research

Basic Adobe Photoshop and Adobe Illustrator skills

Work Experience

01/2020 – 09/2020 Ecopaq Enterprises Ltd.

Office Administrator

Welcoming visitors and directing them to the relevant office/personnel.

Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.

Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.

Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.

Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.

Purchasing office supplies, equipment, and furniture.

Overseeing the maintenance of office facilities, and equipment.

Performing other relevant duties when needed.

02/2018 – 12/2019 Maxim’s Bakery

Assistant Bakery Manager

Report to the bakery manager and assist in managing the overall operations of the bakery department

Assist the store manager in the implementation of all bakery programs, ordering, receiving, inventory, merchandising and displays, work schedules, staff training and coaching, quality, service, cleanliness and safety standards.

Answer customers’ inquiries

Answer phone calls

Fax and notice the cake department of any orders from customers

Package baked goods

Keep the working area clean and organized

09/2016 – 02/2018 Perfect Match Co. Ltd.

Retail Assistant Manager

Recommend merchandise based on individual requirements

Support with manager with ordering and recording inventory

Answer customers’ queries and concerns

Assist in opening and closing cash registers, perform tasks such as counting money, separate charge slips, balancing cash drawers and making deposits.

Maintain sales records for inventory control

In charge of training new employees

05/2016 – 08/2016 Gold Key Immigration Service Ltd.

Immigration Office Administrator

Provide office administrative support, including data entry, filling and preparing draft reports

Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed

Assist consultants with preparing immigration documents

Review and follow up clients' immigration documents

Assemble data, prepare periodic and special reports

Perform additional duties as required by the management

03/2016 – 05/2016 Tim Hortons, Burnaby, BC

Take customers’ orders

Make coffee

Assemble and prepare food and food orders

Receive payment for food items purchased

Stock refrigerators and keep records of the quantities of food used

General housekeeping duties

07/2015 – 10/2015 Yichang Guomao Hotel – Yichang, Hubei, China

Front Desk Agent (Internship)

Process guest arrivals and departures, including all necessary payments

Handle and coordinate room assignments and pre-arrivals

Handle guests’ concerns

Offer referral for services and handle requests for information

Handle and store luggage

Assist with the check-in and check-out of groups and tours

Assist other departments as required

Assist guests with their hotel and travel tours reservations

Assist the manager with multiple tasks if necessary

01/2015 - 02/2015 Royal Roads University - Victoria, BC

Education Assistant/ Tutor

Lead group study sessions with the undergraduate tourism program university students to achieve academic success

Help undergraduate students with their time management and exam studies' skills in a scheduled two months period session

Make power point slides and teach the students in a scheduled classroom.

Answer questions on-line


2019 – Current Emily Carr University – Vancouver, BC, Canada

Continuing Studies: UX/UI Associate Certificate

Related courses:

Basic of Communication Design

Introduction to Web Design

Introduction to User Interface and User Experience Design

Adobe Suite for Design and Production

Advanced Web Art and Design, CSS, JavaScript Frameworks

Dynamic Web Art and Design, PHP

2016 Royal Roads University - Victoria, BC, Canada

Master of Tourism Management: Tourism, Travel, Hospitality, Recreation, Food and Beverage

2013 Thompson Rivers University - Kamloops, BC, Canada

Bachelor of Tourism Management: Tourism Management

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