I am a responsible and experienced candidate who focuses successfully at multi-tasking and delivering prompt and friendly service to all customers.
I have a positive attitude and strong interpersonal communication skills.
I have excellent writing skills during my 6-year undergraduate and university graduate studies.
Guest relations professional
Courteous, professional demeanor
Organized and efficient skills in customer service
Fluent in English and Chinese
Great writing skills
Creative thinker and doer
Sophisticated in foundation computer skills, such as MS, Adobe XD, Sketch and Visual Studio Code
Masterly apply Word, Excel, Power Point, Outlook and Internet Research
Basic Adobe Photoshop and Adobe Illustrator skills
01/2020 – 09/2020 Ecopaq Enterprises Ltd.
Welcoming visitors and directing them to the relevant office/personnel.
Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.
Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.
Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.
Purchasing office supplies, equipment, and furniture.
Overseeing the maintenance of office facilities, and equipment.
Performing other relevant duties when needed.
02/2018 – 12/2019 Maxim’s Bakery
Assistant Bakery Manager
Report to the bakery manager and assist in managing the overall operations of the bakery department
Assist the store manager in the implementation of all bakery programs, ordering, receiving, inventory, merchandising and displays, work schedules, staff training and coaching, quality, service, cleanliness and safety standards.
Answer customers’ inquiries
Answer phone calls
Fax and notice the cake department of any orders from customers
Package baked goods
Keep the working area clean and organized
09/2016 – 02/2018 Perfect Match Co. Ltd.
Retail Assistant Manager
Recommend merchandise based on individual requirements
Support with manager with ordering and recording inventory
Answer customers’ queries and concerns
Assist in opening and closing cash registers, perform tasks such as counting money, separate charge slips, balancing cash drawers and making deposits.
Maintain sales records for inventory control
In charge of training new employees
05/2016 – 08/2016 Gold Key Immigration Service Ltd.
Immigration Office Administrator
Provide office administrative support, including data entry, filling and preparing draft reports
Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
Assist consultants with preparing immigration documents
Review and follow up clients' immigration documents
Assemble data, prepare periodic and special reports
Perform additional duties as required by the management
03/2016 – 05/2016 Tim Hortons, Burnaby, BC
Take customers’ orders
Assemble and prepare food and food orders
Receive payment for food items purchased
Stock refrigerators and keep records of the quantities of food used
General housekeeping duties
07/2015 – 10/2015 Yichang Guomao Hotel – Yichang, Hubei, China
Front Desk Agent (Internship)
Process guest arrivals and departures, including all necessary payments
Handle and coordinate room assignments and pre-arrivals
Handle guests’ concerns
Offer referral for services and handle requests for information
Handle and store luggage
Assist with the check-in and check-out of groups and tours
Assist other departments as required
Assist guests with their hotel and travel tours reservations
Assist the manager with multiple tasks if necessary
01/2015 - 02/2015 Royal Roads University - Victoria, BC
Education Assistant/ Tutor
Lead group study sessions with the undergraduate tourism program university students to achieve academic success
Help undergraduate students with their time management and exam studies' skills in a scheduled two months period session
Make power point slides and teach the students in a scheduled classroom.
Answer questions on-line
2019 – Current Emily Carr University – Vancouver, BC, Canada
Continuing Studies: UX/UI Associate Certificate
Basic of Communication Design
Introduction to Web Design
Introduction to User Interface and User Experience Design
Adobe Suite for Design and Production
Dynamic Web Art and Design, PHP
2016 Royal Roads University - Victoria, BC, Canada
Master of Tourism Management: Tourism, Travel, Hospitality, Recreation, Food and Beverage
2013 Thompson Rivers University - Kamloops, BC, Canada
Bachelor of Tourism Management: Tourism Management