Administrative Assistant Customer

ALYSSA CAMERON

*** ****** ****** *.* Box ***, Lancaster Park, Alberta, T0A2H0 780-***-**** ******-*******@*******.**

PROFILE

Positive and upbeat Customer Service Specialist bringing 7 years of customer facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of buling trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty

SKILLS

Microsoft Office Expertise Shipping and receiving understanding

Credit Card Payment Processing High-energy attitude

Inbound and outbound calling Active listening

EMPLOYMENT HISTORY

BMO Financials Group

12/2019-Current

Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit cards needs, support customers requests for banking services, including handling transactions and supporting customer who walk into the branch, Organizes work information to ensure accuracy and completeness, set up and activated customers accounts, consulted with customers to determine best methods to resolve service and billing issues.

Real Canadian Superstore

10/2017-11/2019

Completed opening and closing procedures each day, tracked substitutions and informed customers of changes, bagged groceries carefully to keep products in prefect condition, separated fragile products and kept frozen and perishable foods cold and fresh.

Sears Canada

07/2015-09/2017

Answered incoming telephone calls to provide information about products services, store hours, policies and promotions, Maintained knowledge of current promotions, exchange guidelines, payment policies, monitored customer order process and addressed customers issues.

Dulux Paints

08/2014-07/2015

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items, answered incoming telephone calls to provide information about products, services, store hours, policies and promotions, Maintained knowledge of current promotions, exchange guidelines, payment policies, assisted customers by finding needed paints items and checking inventory for items at other locations.

Maritime Bus

11/2011-05/2014

Following up on all issues to ensure resolution within timely manner and communicated solutions to customer as necessary, Provided timely and effective replacement of damaged or missing products, built long-term customer relationship and advised customers on purchases and promotions, answering and forward incoming phone calls from all locations, and handling all incoming and outgoing mail and courier, and processing claims.

EDUCATION

Cobequid Educational Centre, High School Diploma Truro,NS

06/2010

Stratford Career Institute, Diploma in Health Care Aide Mont-Royal,

03/2018 QC,Canada

Stratford Career Institute, Diploma in Administrative Assistant Mont-Royal,

06/2019 QC,Canada

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