Desktop Support Network Engineer

SAMUEL LOUIS

Jacksonville, Florida

*************@*****.*** 863-***-****

OBJECTIVE

Expand technical skills with a full-time position in Information Technology in areas of networking and security.

EDUCATION & CERTIFICATION

UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida

Bachelor of Science: Computing and Information Sciences

Graduated: 2014

CCNA Security

CCNA Routing and Switching

CompTIA Network+

COMPUTER SKILLS

CISCO Routing /Switching TCP/IP

Local Area Networks (LAN) Network Security

Wide Area Networks (WAN) Project Management

EXPERIENCES

BANK OF AMERICA, Jacksonville, Florida September 2016 – Present

Cisco Network Engineer

Support Bank of America’s 5,000+ branches throughout the United States

Configure Cisco routers and switches utilizing TACACS

Perform bandwidth upgrades to CISCO 3850 & 3950 routers

Troubleshoot issues with BGP configuration

SD WAN configuration with CloudGenix

Wireless configuration using Aruba

Apply security protocols: Dot1x, SSH, IPSEC, DMVPN

Perform fiber and 4G- LTE cellular upgrades

Backup routers & lock down switches via HPNA

Minimize aborts by providing real time implementation and technical expertise

Work directly with onsite technicians to install equipment

FIDELITY NATIONAL FINANCIAL, Jacksonville, Florida February 2016 – July 2016

Network Analyst - Contract

Support 1,800 offices throughout the United States

Monitor trending performance issues of the LAN/WAN network environment

Perform network analysis on Cisco routers

Monitor Avaya VOIP phone system using Prognosis software

Troubleshoot faults/anomalies

Create and update network topology diagrams and documentation

Provide high quality customer service

BAPTIST HOSPITAL, Jacksonville, Florida July 2015 – January 2016

IT Technician

Maintained over 8,000 computers and hospital staff profiles

Performed desktop/helpdesk support to hospital staff

Active Directory configuration & management

Installed & rollout new software applications and updates to desktop PC’s

Provided quality customer service

Lead technology projects

FLORIDA BAPTIST CONVENTION, Jacksonville, Florida October 2014 – July 2015

Desktop Support

Supported 200+ laptops and desktops computers in over 3 locations

Installed Cisco VIOP phones

Troubleshoot & test network connectivity and wireless access for local and remote computers

Active Directory management and configuration

Installed wireless access points

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