Engineering Customer Service

MIREN DODHIYA, CSCP

Buffalo, NY 716-***-**** *****.*******@*****.*** www.linkedin.com/in/miren7

SUPPLY CHAIN AND LOGISTICS PROFESSIONAL

Highly motivated and results-driven Certified Supply Chain Professional having a Master’s degree in Industrial Engineering, experienced in problem solving, productivity improvements & applying best practices in supplier diversity, and warehouse management. Proven track record of implementing various models for forecasting and increasing 20% modeling productivity, reducing operation areas by 29.31% & downtime by 28% in warehouse.

Skilled in Inventory Optimization, Demand Forecasting, Cost Reduction, Process Improvements, Warehouse Planning, Data Analysis and Visualisation, Supply Chain Network Optimization, Sourcing Procurement and Negotiation.

Tools – MS Excel, Tableau, PowerBI, Access, ERP – SAP, MS Dynamics, SQL, Minitab, AutoCAD, Python, VBA, Macros

EDUCATION

Master of Science: Industrial Engineering University at Buffalo - Buffalo, NY GPA-3.60 Feb 2020

Relevant Courses: Facilities Design, Supply Chain Engineering, Global Operations Management, Supply Chain Analytics, Quality Assurance, Design and Analysis of Experiments, Computer Integrated Manufacturing.

Bachelor of Technology: Mechanical Engineering KJ Somaiya College of Engineering – Mumbai June 2018

PROFESSIONAL EXPERIENCE

Dharnidhar Textiles, Mumbai Demand Analyst May 2019 – Aug 2019

Communications - Collaborated with the team and effectively communicate with customer to gain valuable insights into product category & presented the results professionally & concisely to Supply Chain stakeholders.

Demand Forecasting - Planned and implemented different models for forecasting, as well as developing effective forecast plan to support product availability at agreed upon service levels. Attained the accuracy level of 83.64% by estimating the RMSE and MAPE from the sales data and forecasts using MS Excel, python and Tableau.

Cost Reduction – The forecast helped to reduce 17% on inventory cost while maintaining target service levels.

UB Campus Dining Shops, Buffalo Supply Chain Analyst Feb 2019 – Dec 2019

Supply Chain Solution Design – Proactively initiated the collaboration between sales & operations to optimize transportation systems & inventory routing leading to a 28% reduction in delivery lead time using MS Excel.

Analytical Skills - Planned and implemented different models for forecasting, as well as developing effective forecast plan for the Class A items of ABC Analysis to maximize the profit and customer service levels.

Inventory Management – Analyzed the current inventory levels and optimized the economic order quantity to satisfy the target customer service level and minimizing the cost of understocking and excess inventory.

Goma Engineering Pvt Ltd., India Manufacturing Intern Dec 2016 – Mar 2017

3D Modelling – Efficiently completed the task of creating 3D of Reciprocating Pump model faster than other team members and accelerated 20% overall modeling productivity in the unit by articulating the model via Solidworks.

Process Improvement – Innovated steps to reduce 11% manufacturing time by allowing better tolerance.

Productivity – Created 50% faster model by resizing of parts along with all the property calculations updated.

CERTIFICATIONS

APICS – Certified Supply Chain Professional MIT MicroMasters in Supply Chain Management Become a Supply Chain Manager Marketing Analytics: Forecasting Models for New Products MS Access Mastery ERP: Become an SAP S4 HANA Consultant Lean Six Sigma Foundations Ultimate Microsoft Excel Forecasting Methods using Python

PROJECTS

ASCM Case Competition – Juice Perfect Manufacturers Oct 2019 – Nov 2019

Optimized warehouse operations to minimize the bottle loss by implementing RFID systems, improved storage racks, and upgraded functional flow network to reduce downtime by 28% & improved efficiency of worst plant in network.

Functional Flow Network Designer for Vital Vitamins Oct 2018 – Dec 2018

Increased the standing capacity of the warehouse for handling fluctuations to up to 15% & sales increasing 20% each year by designing & executing the functional flow network & reduced warehouse floor area by 29.31% using MS Excel

Six Sigma Project Consultant, Fairfield Inn & Suites Sep 2018 – Dec 2018

Identify the cause of large queue formation at the station using various Lean-Six Sigma methodologies like Root Cause Analysis, 5-Why’s, KPIV/KPOV, & Fishbone Diagram. Implemented DMAIC & recommended layout & schedule changes which helped reduce wait time by an average of 3 minutes per customer and increased customer satisfaction.

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