UCLA Graduate

CHARLES ORENDAIN

***** ********* *** **** *** Chino Hills, CA 91709 C: 909-***-**** ********.*********@*****.*** EMPLOYMENT HISTORY

Theme Park Sales Associate • NBCUniversal, Universal Studios Hollywood Los Angeles, California May 2018-November 2019

• Conducts sales quickly and efficiently in a family-friendly environment.

• Incorporates theme and brand knowledge into sales pitch.

• Describes merchandise and demonstrates the use, operation, and care of each item.

• Maintains knowledge of current sales, promotions, payment and exchange policies.

• Informs guests of attraction show times, wait times, and location within the park. Seasonal Book Seller • Barnes & Noble, Montclair Plaza/Mall Montclair, California October 2017 - January 2018

• Answered customer questions by addressing problems and complaints.

• Engaged customers by listening to needs and sharing product recommendations.

• Managed product holds, in-store pick up orders, and ship-to-home deliveries.

• Coordinated with local branches to assess product availability within the surrounding area.

• Assembled and arranged floor displays to promote merchandise. Supervisor/Manager • UCLA Royce Reading Room, Royce Hall Los Angeles, California April 2017 - July 2017

• Directed and managed student assistant projects.

• Acted as a liaison between the library and its head department.

• Reported student assistant work hours to Payroll.

• Coordinated student assistant work schedule and shifts.

• Maintained and recorded inventory.

Librarian Assistant/Clerk • UCLA Royce Reading Room, Royce Hall Los Angeles, California September 2016 - April 2017

• Monitored front desk security access and recorded attendance.

• Acted as store clerk and managed book sales.

• Cataloged and edited library book records into Resource Mate System.

• Provided background checks and research analysis on books for relevancy to the department.

• Set-up and advertised events for students and faculty officials.

• Delivered messages to other departments and informing staff.

• Translated and organized books according to call number records. EDUCATION

University of California Los Angles (UCLA) College of Letters and Science • 2015-2017 Bachelor of Arts, English.

COURSEWORK: English Composition • Critical Thinking • English Literature • Speech • Performance Studies • Narration Studies • Transmedia Format SKILLS & PROFICIENCIES

• Written and Verbal Communication

• MS Word MS PowerPoint Resource Mate Social Media MS Word Access Google Apps

• Essay Composition

• Oral Speech Preparation

• Citing Sources

• Research and Fact Checking Valid Sources

• Office/Clerical Administration (recording attendance, sorting mail, filing, photocopying, etc.)

• Handling Confidential Information and Documents

• Managing Incoming and Outgoing Phone Calls

• Event Planning and Set-up

• Advanced Bookkeeping

• Schedule Management

• Brainstorming, Topic Creation, and Thesis Development CERTIFICATES AND LICENCES

• 30 Day Emergency Substitute Teaching Credential

• San Bernardino County Food Handling and Safety License.

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