Manager Customer

Steven Painter

New Roads, Louisiana ***** *************@****.*** 225-***-**** LinkedIn

Warehouse Manager Profile / Operations Manager Profile

Dynamic and goal-driven professional with a distinguished career profile and 15+ years’ progressive experience managing full spectrum supply chain operations to maximize productivity and efficiency in deadline-driven distribution environments. Proven success in identifying operational deficiencies, mitigating inventory shrinkage, streamlining business operations, negotiating vendor contracts, and leading improvement initiatives to drive profitability and minimize losses. Keen expertise in managing all aspects of logistics, including pickups and deliveries, scheduling, warehousing, inventory control, and overall operations. Skilled in encouraging innovation, implementing industry best practices, and fostering collaborations in all functional areas. Highly instrumental in building a positive team environment, promoting an open communication culture, setting clear team goals, monitoring team performance, and providing effective training to stimulate peak performance. Superior interpersonal, organization, problem solving, and time management abilities; keen business acumen and a finely honed ability to deliver unparalleled customer service. Proven expertise in:

Supply Chain Optimization

Warehouse Operations Management

Strategic Planning & Implementation

Contract Development & Negotiations

Process Improvement / Cost Reduction

Budgeting & Forecasting

Team Building & Leadership

Staff Training & Development

Vendor Relationship Management

Logistics Planning & Inventory Control

PROFESSIONAL EXPERIENCE

Drillco Cutting Tools – Baton Rouge, Louisiana

Distribution Center Manager, 2014 to Present

Optimized distribution operations and condensed payroll expenses by 15% through improving distribution channels, reengineering delivery routes, and implementing innovative distribution strategies.

Spearhead full spectrum distribution operations and apply competitive business knowledge to oversee logistical operations, transportation activities, inventory management, and quality standards. Hold concurrent responsibility for directing production activities, optimizing product quality, maintaining optimal production plan, revamping effective delivery routes, and evaluating supply chain activities to improve operational efficiency. Perform in-depth analysis on vendor selection, product cost, distribution channels, and transportation cost to assist procurement department and collaborated with cross-functional departments to optimize functional efficiency and mitigate inventory shrinkage.

Key Contributions:

Augmented financial growth and significantly improved operational efficiency by mitigating operational deficiencies, optimizing logistical operations and streamlining delivery routes.

Curtailed annual packing cost by 30% and increased annual production by 17% through implementing dynamic inventory system and streamlining inventory function.

Boosted customer satisfaction by 35% and increased customer retention rate by applying customer-centric approach, providing customer-focused solutions, and enhancing brand awareness.

Achieved timely delivery targets by implementing robust strategies and revamping delivery routes.

Target, Baton Rouge, Louisiana

T-1369 SR Team Lead Operations, 2009 to 2014

Reduced inventory shrinkage by 58% and increased overall profitability by implementing loss prevention strategies, automating inventory management system, and streamlining business operations.

Oversaw all aspects of business operations including, supply chain activities, financial management, customer services, warehousing, inventory management, and strategic sourcing to achieve functional efficiency. Evaluated operational controls, identified functional deficiencies, and designed logistical SOPs based on industry best practices to achieve operational excellence. Improvised inventory system, applied loss prevention measures, mentored staff / teams, and collaborated with stakeholders and vendors to facilitate sustainable competitive advantage and robust business growth.

Key Contributions:

Excelled performance standards and ensured personal / professional development by hiring passionate personnel, developing compact teams, and collaborating with cross-functional team / department.

Achieved annual highest productivity / efficiency per employee by imparting tactical business insight, mentoring 140+ staff / executives, and motivating teams / departments.

Successfully achieved financial and business strength of $90M retail stores by demonstrating performance excellence, mentoring staff / teams, and applying aggressive business strategies.

Established lasting business relationships with key stakeholders by applying business competitive insight and defining mutual business growth objectives.

T-2089 Senior Team Lead Logistics, 2006 to 2009

Successfully maintained inventory levels of $62M and condensed inventory shrinkage to 25% by implementing loss prevention strategies and mitigating operations control deficiencies.

Directed operational strategies and supply chain activities to bring integration among functional departments and streamline business operations to achieve sustainable business growth. Hold concurrent responsibility for analyzing delivery mechanism, identifying operational bottlenecks, and recommending workflow changes to optimize value proposition. Administered inventory levels, applied loss prevention initiatives, introduced lean processing, defined performance metrics, and established KPIs to optimize profitability and outshine performance standards.

Key Contribution:

Augmented freight flow and boosted sales per labor hour rate by applying lean processing, introducing modernized workflows, and increasing production efficiency.

Mitigated operational issues and improved vehicle utilization by ensuring compliance with entity’s regulations, introducing improvised controls, and revamping delivery routes.

Consistently earned appreciation from senior management for demonstrating performance excellence and setting exemplary standards of commitment and dedication.

Optimized functional efficiency, streamlined logistical operations, and developed improvised reporting system to align workflows with organizational goals and ensure achievement of performance targets.

Achieved the first perfect operational score across the district.

Additional experience as Senior Team Lead Logistics & Offsite Warehouse with Target, Torrance, California

EDUCATION & CREDENTIALS

Associate’s Degree in Accounting

University of Phoenix – Los Angeles, California

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