10+ years in retail a sales and merchandising

Christen Danielle Amador

Glendale, CO 720-***-**** ***************@*****.***

PROFILE

Service oriented individual with a 15+ year background in customer service related positions. Comfortable with fast paced and unpredictable work environments with the ability to handle tasks with accuracy and efficiency.

SKILLS

●Team Player/Builder

●Strong Communication/Phone Skills

●Supervisory Experience

●Microsoft Office

●Promotions/Sales

●Marketing

●Customer Service

●Social Perceptiveness

●Active Listening

●Conflict Resolution

●Problem Solving

●Back Office Management

EMPLOYMENT HISTORY

Food Runner- PokeCity, Glendale, CO 12/2019 - 03/2020

●Prepared and served fresh made to order food

●Displayed enthusiasm and knowledge about the restaurant menu

●Maintained a neat professional appearance

●Assisted in the opening and closing of the store

Front Desk Supervisor- Hyatt Place Cherry Creek, Glendale, CO 08/2018 – 03/2019

●Daily operations such as: making reservations, checking guests in and out, taking phone calls, handling correspondence, balancing house inventory, and answering inquiries

●Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

●Oversaw and supervised all duties performed by Front Desk employees.

●Maintained Hyatt brand standards and programs

●Implemented service tactics to generate increases in department Guest Satisfaction Survey results

●Well versed in Reserve, Opera, Colleague and Inn Desk

Front End Supervisor- The Home Depot, Glendale, CO 08/2017- 03/2018

●Handled large amounts of cash, opened and closed store, POS operations

●Interviewed, hired and trained employees

●Monitored employee and customer interactions to ensure exceptional customer

service

●Responded to customer inquiries and complaints

●Oversaw 30+ employees

●Operated office equipment, troubleshoot and arrange for repairs when equipment

malfunctioned

Shift Lead- Walgreens, Denver, CO 10/2015 – 08/2017

●Inventoried products and ordered new supplies

●Assigned employees specific tasks

●Conducted accounting duties: counted tills, balanced safe and prepared bank deposits

●Stocking, building displays plus conducting seasonal and non-seasonal resets

●Built and maintained vendor relations

●Informal Pharmacy Technician duties

EDUCATION

●Center for Work Education and Employment, Denver, CO

●Microsoft Word certified by Proveit

●Microsoft Outlook certified by Proveit

●Dear Park High School, Dear Park, TX, High School Diploma

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