Manager Customer Care
Resume:
Boitumelo Revona Kgagodi
Potchefstroom +27-73-122-**** ****************@*****.***
Personal Details
Title, Name and Surname
Miss Boitumelo Revona Kgagodi
Citizenship
South African
ID Number
Date 0f Birth
1989/09/29
Marital Status
Dependents
Criminal Record
Single
Two
None
Health
Good
Languages
Setswana home language
English second language (speak, read & write fluently)
Driver’s License
None
Objective
My aim is to pursue my career into administration field. I am planning to finish my tertiary course in Office Administration to be able to completely advance and grow as an Admin and be well informed.
Education
MATRIC 2007 RESOLOFETSE HIGH SCHOOL
·Afrikaans 3nd language
·English 2nd language
·Mathematics
·Physical Sciences
·Biology
·Setswana1st language
Skills & Abilities
·I have decent Supervision skills and can delegate a team to best reach our goals. I can work on a strict time limit and have no objections in putting in extra time and work to reach our goals. I am also always willing to receive input from others and implement it. I have no difficulty following any Internal Control Procedures.
·I easily socialize with people I have never met and can talk with ease and confidence.
·I am extremely creative when I am under some pressure and can sometimes come up with incredible plans to finish a project.
·I can easily work on my own and can follow a work schedule to optimize productivity.
·I work hard to make customers happy – whether it is to sooth a strenuous encounter/relationship or to improve general services and goods.
·I tend to be a fast worker which gives me plenty of time to brainstorm and do research.
·I continuously try and improve my skills by reading.
COMMUNICATION
I do frequent presentations to my fellow staff team, as well as any other important information that might have an effect on grow us as a team, I know how to handle complaints or queries and forming relationships with service and product providers. I communication frequently with the gambling governing board of North West (NWGB). I can speak, write and read English fluently. I have a professional telephone and email etiquette. I know when to talk and when to listen. I am passionate, and will, without problem, communicate any ideas and opinions that I feel might be helpful and useful. I have a craving to expand my knowledge and pledged to myself that I will keep on learning and studying as long as have a healthy mind.
Experience
SUPERVIOR GOLDRUSH BINGO NW 16 JUNE 2019 TO CURRENT
I assist General Manager by daily running of the branch, and making sure that the branch meets budget and revenue. Support the GM by assuring that quarterly promotions are actively running internal and external, and that the overall expenses of the branch are in line with the budget. Check adverting material are in accordance with current gaming activities, making sure we comply with the gambling board rules and regulation. Send my daily shift report and assure that internal procedures are followed by staff members at all times. Train staff on customer care conducted regularly. Every month hold staff meeting to update General Manager about the daily running’s of the branch and figures. Make sure that the cash float for the branch does not exceed the required amount at any given time. Report the branch repairs and maintenance to head office and schedule staff for shift. Rosters must be prepared in accordance with business levels. Ensuring gaming taxes is balancing and sent to relevant department.
ADMINISTRATOR GOLDRUSH BINGO POTCHEFSTROOM 16 OCTOBER 2015 TO 15 JUNE 2019
I handle clerical tasks (e.g., filing, sending monthly reports, auditing of branch paperwork, and assisting with monthly gaming tax. As an Administrator I also place orders, capture and move stock on to Gaap system, ensure that our supplier’s invoices are send and paid on time by creditors. I became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Highlights:
Communicate effectively with multiple department’s Hr., Creditors, Marketing, Treasury Admin and food & berve. Receive new appointee’s application goes through them and forward them to Hr to be verified and send to Nwgb for approval. Answering of emails regarding queries based on staff variances and missing paperwork send by Treasury Admin. Organize yearly and quarterly NRGP and FICA training for Management and Staff to ensure that we comply with North West gambling board regulation. Capturing and calculating payroll hours for the branch monthly payroll send it to General Manager to sign and release for Hr. ensuring that staff files are always updated the Icp, contracts and gaming licenses, to prevent risky findings on quarterly audits from NWGB. Sending monthly reports to my General Manager and Managers, Ebt maintenance log, updated leave, petty cash, monthly invoices, coin banking, Welcome desk and atm reports.
Assist GM with the respond of internal audits done monthly by our internal auditor. Ensure that the branch roster is loaded on to the Midas system before the beginning of every roster cycle. Typing of staff meeting minutes and sending it to my GM, to send it to our regional operational Director. Ensuring that queries from our suppliers, Hr and creditors are adhered to. Ensuring that daily and monthly NWGB reports are pulled.
TREASURER GOLDRUSH BINGO POTCHEFSTROOM 16 FEBRUARY 2015 TO 15 MAY 2017
Issuing and cashing in floats from cashiers, make sure that cashiers balances or investigate the variances, assist management in loading ATM, ensure that paperwork is always signed and sent to Head Office as per procedure, Assist Administrator with treasury Audit.
RECEPTIONIST GOLDRUSH BINGO POTCHEFSTROOM OCTOBER 2014 TO JANUARY 2015
Answering and transferring calls to relevant department. Capturing/ Registering new members on the System Explaining to customers on operations of the business, welcoming visitors and making sure they sign the register book.
CUSTOMER SERVICE GOLDRUSH BINGO POTCHEFSTROOM FEBRUARY 2014 TO SEPTEMBER 2015
Serving drinks for customers on the floor,
Ensuring that good customer serving,
Making sure that "Batho pele" principle is granted.
Ensuring that customers are provided with relevant information.
GENERAL WORKER MCDONALDS POTCHEFSTROOM AUGUST 2013 TO FEBRUARY 2014
Cleaning the lobby,
Working in the kitchen and preparing burgers for customers,
Cashier and drive thru order taking.
FRUIT AND VEG MANAGER PICK N PAY POTCHEFSTROOM OCTOBER 2012 TO JULY 2013
Ordering stock
Delegating task to staff
Maintaining Hygiene
Arranging Schedule and stock taking
CASHIER PICK N PAY POTCHEFSTROOM AUGUST 2011 TO JANUARY 2012
Preparing floats,
Cash ups and providing good customer service.
Collect cash, checks, and credit card payments from customers.
Make change accurately and efficiently.
Issue receipts to customers.
Deal with returns and refunds as necessary.
Maintain cash control over register drawer and verify amounts are correct.
CASHIER AND MACHINDERSING GOLDRUSH BINGO POTCHEFSTROOM JANUARY 2008 2014 TO JANUARY 2015
January 2008 – June 2011(Company liquidated)
Managing levels and distribution of stock
Handling supply/production problems as they arise
Setting stock promotions/price reductions as appropriate
Making financial presentations to senior managers
Assessing sales performance of different ranges
REFERENCES
Boitumelo Makuwapane (current General Manager Goldrush Potchefstroom)
072-***-**** *********.**********@*************.**.**
Princess Jonas (Administrator @ spoor & fisher attorney’s)
076-***-**** ********.*@*****.***
Tanja Lundie
082-***-**** (Gold rush NW Marketing Officer)
*****.******@*************.**.**
Roseline Koloti (Duty Manager)
065-***-**** ********.******@*************.**.**
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