Customer Service Assistant
Resume:
Mary Segovia
Houston, Texas
******@*****.***
Profile: Detail oriented Administrative Assistant with strong organizational skills and the ability to plan, research, and complete tasks with minimal supervision. Dependable, cooperative, efficient and a quick learner with excellent customer service skills. A team player who is able to communicate effectively with individuals of all levels of an organization. Languages: English and Spanish
Enermech Mechanical Services
July 2017- May 2018
HR Assistant
● Assisting with day to day operations of the HR functions and duties
● Providing clerical and administrative support to Human Resources executives
● Compiling and update employee records (hard and soft copies) Tejas Motor Co. May 2012– February 2013
Assist Office Manager
● Provided administrative support to the owner and sales staff
● Administered phones, email, faxes and interoffice mail
● Worked with Excel
● Scheduled and confirmed external customer appointments
● Processed and tracked all purchase orders for our daily operations
● Responsible for all incoming clients with their customer service needs
● Provided bilingual assistance for customers when needed
● Create new customer files
● Meet Monthly goals
● Weekly deposits,
● Bookkeeping
● Attend customer complaints
● Run routine Job Cost reports for project completion
● Daily communication with upper level management and other duties as assigned. Terra Firma Services, Inc. February 2007 – April 2010 Secretary / Payroll Assistant / Accounts Payable
● Assist all levels of employees with information and answering questions
● Processed Payroll
● Onboarding of all new hires
● Processing and posting payroll
● Processing of Per Diem Reports
● Process all new hire paperwork
● Create all personnel files
● Run routine Job Cost reports for project completion
● Review and approve subcontractor documentation for company compliance
● Accounts Payable
● Order office supplies
● Schedule sand and concrete delivery, classified each job
● Coordinate appropriate equipment and materials for each job site
● Reconcile bank statements
● Provided bilingual assistance for customers when needed SiteCon Services, Inc. May 2000 – July 2004
Secretary
● Assist all levels of employees with information and answering questions
● Processed Payroll
● Onboarding of all new hires
● Processing and posting payroll
● Processing of Per Diem Reports
● Process all new hire paperwork
● Create all personnel files
● Run routine Job Cost reports for project completion
● Review and approve sub-contractor documentation for company compliance
● Accounts Payable
● Order office supplies
● Schedule sand and concrete delivery, classified each job
● Coordinate appropriate equipment and materials for each job site
● Reconcile bank statements
● Provided bilingual assistance for customers when needed
● Daily communication with upper level management and other duties as assigned. ARS Jan 1999 – May 2002
Customer Service Representative
● Answering inbound calls
● Addressing Customers Concerns
● Working with the dispatcher, managers, and technicians to provide excellent customer service
● Scheduled and confirmed external customer appointments
● Processed and tracked all purchase orders for our daily operations
● Responsible for all incoming clients with their customer service needs
● Provided bilingual assistance for customers when needed
● Records management and data entry
Education: GED in Progress
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