Medical Office Supervisor
Resume:
Rachel Felber
Phone: 716-***-****
E-mail: *************@*****.***
Work History
Medical Office Supervisor
Western New York Urology Associates, Sanborn, New York
Delegated responsibilities and monitored the staff in daily tasks.
Designed and implemented office policies by establishing proper protocols.
Educated staff in time management and accuracy to ensure efficiency and productivity.
Resolved conflicts by developing new workflows.
2018-03 - Current
Product Marketing Coordinator
Felber's Building Supply, Williamsville, New York
Managed all marketing functions, including brand management and launching social media campaigns.
Implemented and coordinated marketing campaigns with external vendors and suppliers.
Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
2019-05 - 2019-08
Management Intern
Maxim Management Services, Buffalo, New York
Conducted research on surgical cases for physicians to develop solutions and facilitate change.
Created master documents for all surgeries and analyzed all paperwork for efficiency checks.
Collected data and prepared Excel spreadsheets with data used to create visuals.
2018-02 - 2018-06
Patient Coordinator
Western New York Urology Associates, Buffalo, New York
Demonstrated customer service, communication and multitasking skills daily.
Managed various general administrative duties such as answering multiple telephone lines, completing insurance forms, scheduling appointments and surgeries.
Increased patient satisfaction by resolving issues within the office.
2017-08 - 2017-12
Human Resource Intern
University Hospitals, Ravenna, Ohio
Planned events and fundraisers throughout the hospital for the United Way Campaign.
Assisted Human Resource Generalist in daily tasks.
Helped implement training strategies for employees and organized employee orientations.
Maintained work structure by updating job requirements and job descriptions for all positions.
2016-05 - 2017-12
Lead Banquet Server
Kent State University, Kent, Ohio
Set up rooms and served full menu items throughout campus for school events.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
2017-05 - 2017-08
Business Intern
Roswell Park Comprehensive Cancer Center, Buffalo, New York
Served as appointed representative for various events.
Planned and coordinated the Junior Robotics Surgery Challenge and the Day in the Life of a Bladder Cancer Patient events.
Created the schedule and delegated tasks to research interns and employees.
Performed various administrative tasks for the Applied Technology Laboratory for Advanced Surgery (ATLAS) team and Chair of the Urology department.
2015-05 - 2015-08
Research Assistant
University at Buffalo Primary Research Institute, Buffalo, New York
Talked to clients about their interest in the HOPE Program, which helps coordinate care and services for individuals in the justice system.
Used a database to organize and update all client files.
Collaborated with research team to determine care plans for clients and attended drug court within various towns.
2014-08 - 2015-05
President
Lake Hall Council, Kent State University, Kent, OH
Elected as a role model among peers and directed weekly meetings.
Proposed ideas and organized events for the entire residence hall.
Attended weekly meetings for the Kent Interhall Council and met with representatives from every residence hall.
Education
2018-01 - 2020-05
Master of Healthcare Administration: Health Services Administration
D'Youville College - Buffalo, NY
2014-08 - 2017-12
Bachelor of Science: Integrated Health Studies, Business and Management
Kent State University - Kent, OH
Studied International Business and Intercultural Communications abroad at the Kent State Florence Summer Institute in Italy.
Member of Alpha Xi Delta Sorority and was elected as Academic Achievement Chair in 2016 and Sisterhood Chair in 2017.
Dean's List
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