Customer Service Care
Resume:
AREAS OF EXPERTISE
Administrative Support
Banking
Customer Service
Business Development
Brand Growth & Penetration
Telephone/Call Agent
PERSONAL SKILLS
Creative & Dynamic
Good Listener/ Problem Solver
Clear communication
Team Player
Ability to Keep Calm in situations
Complaint Resolution
PERSONAL DETAILS
Phone Number:
Email Address:
**********@*****.***
Birth Date:
28th October, 1992
Gender: Male
LinkedIn Profile:
http://www.linkedin.com/in/obichi-nnorom-b158451871
PROFESSIONAL CERTIFICATION
National Youth Service Corps (N.Y.S.C) 2017
Management & Strategy Institute
Project Management Essentials Certification (PMEC)
2019.
Management & Strategy Institute
Lean Six Sigma White Belt Certification (LSSWB)
2019
Brentwood Open Learning College Customer Service Management Short Course Completion
NNOROM OBICHI.EKEOMA
14 Folami Street, Abiodun Bus-stop, Shomolu Lagos.
(B.Agric. Agric-Business Management)
CAREER SUMMARY/OBJECTIVE
Obichi is an organized, enthusiastic and confident individual who can quickly establish working relationships with a range of stakeholders. His career path thus far has groomed him to possess an excellent mix of Customer Service, Administrative and Brand Growth skills. He is well organized and proactive in providing timely, efficient and accurate professional support to office managers and colleagues to the best of his ability. As one who loves to take on challenges, he is currently looking for an opportunity in an ambitious company to advance his career in the corporate world.
SKILLS AND ATTRIBUTES ACQUIRED
Comfortable being the first point of contact for all enquiries.
Able to work in a busy role that requires good attention to detail.
Accurate, timely, confidential and efficient record-keeping.
Able to communicate courteously and with professionalism.
WORK EXPERIENCE/ACHIEVEMENT
LENDO AFRICA MAY 2020- Till date
Loan Collection Officer
Negotiate payment schedules for clients
Advice clients on various payment options
Send bulk messages to both clients and defaulters
Making phone calls and answering calls
Blackbet Limited (online sport betting) June 2019-Jan 2020
CUSTOMER SERVICE REPRESENTATTIVE
Communicating with clients and customers about their experiences with a product or service either through calls or message
Providing advice on purchasing products or services
Answering client or customer questions about properly using or accessing a product or service
Predict/forecast games for clients with less experience on sport betting.
Taking or processing orders for a product or service
Listening to customer or client complaints or concerns and working to resolve their issues
TRADE CONNECT NIGERIA Jan. 2019 – May 2019
Call Center Agent (e.commerce)
• Answer courteously inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
EDUCATIONAL HISTORY
Bachelor of Agriculture (B.Agric.)
Agric Business Management
Michael Okpara University of Agriculture Umudike (MOUAU).
Umuahia, Abia State.
2016
Senior Secondary School Certificate
Lagos City Senior College.
Sabo-Yaba, Lagos State.
2007
Junior Secondary School Certificate
Mobolaji Bank-Anthony Junior High School.
Sabo-Yaba, Lagos State.
2003
Primary School Certificate
Command Children School
Ann Barracks, Sabo-Yaba,
Lagos State.
2000
HOBBIES AND INTERESTS
Meeting People
Theatre/Performing Arts
Networking
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CALL CENTER AGENT June 2018 – Dec. 2018
Waaka Express Logistics Limited May 2018-Dec 2018
Customer Service Representative
Made cold calls and visits to prospective clients.
Uploading new clients, as well as updating existing clients, and their
Build customer loyalty by follow-up of customer calls.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
Provide customers with brochures and information packages on products or services
Susu Micro finance Bank May 2017
(Loan Collector)
•Respond to customer inquiries.
•Generate customer interest in the services or products offered by the company
•Maintain and update knowledge on all products and programs and provide efficient advocacy for all customers.
•Administer all mortgage loans and various specialized loan products.
•Conduct interviews for all applications and recommend modification to paperwork as per requirement.
•Assist to answer all loan services and customer phone calls.
•Resolve all issues and maintain knowledge on all loan servicing procedures.
•Manage all loan payment methods and prepare all loan submission documents.
•Monitor all loan applications and documents all underwriting processes.
Subject Teacher June 2016
Adolat Nursery and Primary School, Ikorodu, Lagos State.
LEADERSHIP/VOLUNTEERING
Drama Director
July 2017 till date.
The Act of God Drama Group (TAGTG)
A faith-based drama group. Oversee writing of scripts, casting and shooting of drama presentation.
OTHER CERTIFICATIONS
Advanced Acting Course
Pencils Film and Television Institute (PEFTI) Acting Course
(2008)
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