Manager Sales
Resume:
P R O F I L E
P u b l i c a t i o n s
W O R K E X P E R I E N C E
C e r t i f i c a t i o n s
C . K . Christian, A - CSM,
CSPO
Consultant
Self Seattle, WA
Oct 2019 – present
Product Manager
TextbookFree Tallahassee, FL
June 2012– May 2014
An ambitious and driven former
entrepreneur with 15+ years of
professional experience, I have worked
on problems that impact every aspect
of a business’s operations. I think
deeply about the future, purposefully
drive toward the vision, and I’m
cognizant of how decisions impact
various stakeholder’s equities. Thus, I
understand a leader’s intent and drive
toward said intent, without supervision,
when making decisions.
CEO
Coraltree Seattle, WA
Jun 2014 – Sept 2019
I was the sole founder of Coraltree, a SaaS start-up that created the first purpose-built cannabis enterprise resource planning system. I grew the business to 200+ business customers while leading a team up to 50 – 60 based in Ukraine, Russia, and Asia. I was responsible for all aspects of product development, sales, business operations, and system integration efforts. The solution included modules for cannabis tracking compliance, accounting, inventory management, point of sales, manufacture resource planning, crop management, and CRM.
• Product Development:
o Wrote thorough functional requirements
o User Research (interviews, surveys, concurrent think aloud and retrospective probing usability tests, avg. time to complete task). o UML diagrams (class, sequence, use case).
o Business Process Model Notation (Visio).
o Wireframing (Visual Paradigm, InVision, Gestalt Principles, & HEART).
• Product Management
o ISO 21500 projected management standard.
o Feature prioritization & planning (Kano model, impact/ effort analysis, MoSCoW).
o Global developer coordination (Asana & Slack).
o User Manuals (YouTube, Word).
• Code Quality & Release Management
o Wrote detailed test specifications
o ISO 9126 software quality model.
o Automated software quality checks (McAfee PathDefender, Selenium, internal automated tool, & given-when-then).
o Created & analyzed team SDLC documents to continuously improve processes (Survey Monkey).
• Data Analysis
o Data retrieval/ analysis (SQL, R, Python, Excel, Google Analytics). o Data visualization (Tableau, Visual Studio).
• Business Management
o Market analysis (Porter’s 5 forces).
o Set product pricing & conducted sales (closed deals on ~10% of WA market).
o Presentations (CEO’s, government committees, industry associations). o Financial accounting.
o Turned product plans into headcount.
o Marketing (SendGrid, MailChimp, Google AdWords, and blog posts). o Customer support.
Consultant work for small and medium sized businesses in business strategy, product pricing, data/ financial analysis, and product/ program management. I review systems and processes to identify areas which can be redesigned to create efficiencies. I also lead legacy systems integration efforts.
• Advanced Certified Scrum Master
• Certified ScrumMaster
• Certified Scrum Product Owner
• Junior Advanced Open Water Diver
• A Guide to A/B testing from Novice
to Management Methodology
• Why User Experience Makes All the
difference in the World
• Pricing Strategy, How Start-ups
Should Price Products
• Identifying Economic Indicators for
Your Business
• Better Data Will Mean Better
Outcomes in 2016
• Here’s What Will Happen If You
Give Real-Time Access To Your
Business Data to Your Employees &
Board
• Executive Comms & Presentations
• Financial Management
• Business Management
B.A. Computer Science
Florida State University
• Global Program Management
• User & Market Research
• Specification Documentation
• Roadmap, Strategy, & Go-to-Market
• Team Building/ Development
• Process Design & Implementation
• Executive Comms & Presentations
• Financial Management
• Business Management
Managed a cross-functional team of designers, engineers, and marketers to build a cohesive, beautiful, student facing SaaS academic products aimed at high engagement and rich content quality. At the start-up I created products that increased sign-ups 13% and student engagement by 27%.
• Product Development:
o Designed and conducted A/B testing, clickstream analysis, unmoderated usability tests, click testing, tree testing, UX benchmarking, and information architecture testing (Piwik, Google Analytics). o System architecture (Microsoft Visio).
o Created first draft for UI/ UX (Balsamiq).
• Product Management:
o Developer coordination (Skype & Atlassian).
o Created and managed user stories, initiatives, and technical product specifications docs to enhance engineer understanding of roadmaps. o Backlog grooming
o Conducted sprit planning meetings.
o Managed daily scrum meetings and document collateral. o Held sprint retrospectives.
o Responsible for product specification maintenance.
• Data Analysis
o Data retrieval/ analysis (SQL, Matlab, R, Python, Excel, Google Analytics, and Visual Studio).
o Data visualization (Tableau, Pentaho).
o Market Analysis.
o
Manager Trainee
Enterprise Rental Car Tallahassee, FL
Mar 2010 – Jan 2013
E D U C A T I O N
B.S. Finance
Florida State University
M O S T P R O U D O F
BE BRAVE
*************@*****.***
linkedin.com/in/claudiuskchristian
W O R K E X P E R I E N C E ( C O N T U N U E D )
E X P E R T I S E
T o o l s
• Visual Studio
• Visio
• Excel
• Atlassian
• GitHub
• Power BI
C O N T A C T
S O C I A L
github.com/ClaudiusChristian02
• InVision
• Visual Paradigm
• MatLab
• MySQL Workbench
• Tableau
• PowerShell
When the cannabis marketplace was close to
collapse, I convinced 12+ independent software
vendors to create the Washington State Liquor &
Cannabis Technology Advisory Board. As the chair I was responsible for maintaining a single software
roadmap and SDLC, extinguish anticompetitive
software processes and procedures, and ensure
cannabis businesses problems were being solved.
I Managed daily branch functions with a focus on inventory optimization, customer service, revenue growth, and employee development.
• Developed and implemented location strategies which resulted in the location becoming 2nd best in the region.
• Delivered reviews of branch performance to regional management.
• Developed, communicated, monitored location, and consumer knowledge of the brands and services, ensuring that they were in line with overall corporate objectives.
• Processed weekly, monthly, quarterly, and annual financial and reports.
• Conducted monthly business reviews with branch staff to ensure KPI knowledge.
• Completed performance reviews with all Branch staff to discuss strengths and development opportunities.
To take an idea from nothing to one of
Washington’s largest cannabis
software providers, with employees
around the globe.
SEEK INPUT
*************@*****.***
linkedin.com/in/claudiuschristian
C O V E R L E T T E R
TO
HIRING MANAGER
What I Have to Offer
In a world of ever-narrowing specialization, I will bring to the company a diversity of thought, background, and data-informed decision making, which will create greater value to your customers. My journey displays a breadth and depth of thinking, which I believe demonstrates I’m not only ready for this position, but with further growth, I could take on a leadership role in the future. In my last role as Coraltree founder, I was responsible for the full lifecycle development of next-generation software, from initial requirement gathering to design, coding, testing, documentation, and implementation. I was recognized for developing innovative solutions for multimillion-dollar businesses. I simplified processes and wrote the first draft of the sequence diagrams, which enabled Coraltree to become the first business to automate the multitudinous step process required to stay in compliance with state laws. As the first-mover, we enabled our customers to reduce the time needed to stay compliant by a median of 25%. The feature increased sales by 63% month over month for 5 months. I also excel in merging business and user needs into high-quality, cost-effective design solutions while keeping within budgetary constraints. My technical expertise includes cross-platform proficiency (Windows, Unix, and Linux); fluency in 8 programming languages (including C, C++, Java, Python, CSS, HTML, Javascript, and SQL); and knowledge of developer applications, tools, methodologies and best practices. I take risks only after assessing the available data, reputational consequences for the organization, and with the understanding, the good of the customer always came first. One such risk was to put into place a process that kept Coraltree customers selling products when the WSLCB system went down for days, without guidance from the WSLCB, which resulted in increased sales for our clients. By acting with honesty, integrity, diving deep, and motivating those around me I was able to create and chair the WSLCB Technology Advisory Board. The board was created to streamline processes, adopt best practices, and provide technical guidance. My experience developing user-friendly solutions on time and on budget will enable me to step into this role and immediately add customer value as well as be an asset to my teammates.
Publications:
• A Guide to A/B testing from Novice to Management Methodology
• Why User Experience Makes All the difference in the World
• Identifying Economic Indicators for Your Business
• Better Data Will Mean Better Outcomes in 2016
• Here’s What Will Happen If You Give Real-Time Access To Your Business Data to Your Employees & Board August 10, 2020
Sincerely,
Claudius Kory Christian
C.K. Christian
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