Office Assistant Customer Service
Resume:
WEI YAN (Brianna Yan)
Mesa, AZ, 85021
Phone: 623-***-****
******@***.***
*******.*******@*****.***
Summary
1st graduate student majoring in Higher education and Postsecondary Education at Arizona State University seeking for a customer service/receptionist/immigration counselor position within the professional academic/an office settings.
Gateway Community College, Phoenix, Arizona December 2016
Associated Degree in Arts
Arizona State University, Tempe, Arizona August 2018
Bachelor of Arts :Communication
Arizona State University, Tempe, Arizona December, 2022
Course of Work: Higher Education and Postsecondary Education
Experience
Receptionist/Office Assistant (April, 2018-August, 2020)
American Indian Student Support Services, Arizona State University, Tempe, Arizona
• Greeted and welcomed students, staff, faculty and visitors
• Maintained computers in the computer lab of AISSS Tempe Center
• Made Sure TutorTrac is available for use
• Made sure that all the rooms that are accessible are opened
• Made room reservations of necessary rooms
• Tracked printed cards, maintenance of the Canon Printer. Performed troubleshooting on Printer when necessary
• Validated parking validations of for guests and made report on spread to the director of the department
• Provided individual help to students whenever there is an opportunity to provide it
• Performed troubleshooting on lab computers when necessary and contacted UTO if necessary
• Answered phone calls made to the AISSS main phone line
• Checked voicemails and kept track of them from the main line
• Made reminders to staff of their appointments with students and took notes for them
• Kept track of headphones, calculators, headphones, and flash drives that are AISSS property
• Organized AISSS inventory
• Communicated with FACman and made sure labs and other rooms of the AISSS department are clean
• Assisted with registration of AI convocation
• Assisted with AISSS events such as SPIRIT, Open door, Natives Connecting and others
• Maintained information board and updated board as necessary
• Locked all the rooms at the end of business hours every day
• Wiped down computer keyboards and mice as many times as necessary throughout the week
• Kept track of office supplies, assisted the director to assess supply orders for the office
• Made sure that the lab is a quiet place for students to work
• Coached the students on the Canvas system, provided assistance to students for changing their passwords on My ASU as needed
Site Support/Data Entry (January, 2017-June 2017)
Rio Salado College, Tempe Arizona
Provided a variety of general and specific information for students, faculty and the public regarding programs offered
Registered students to Adult education classes
Provided assistance to faculty on classroom technology
Used multiple lines phones, computers, and general office equipment on a daily basis
Assisted in room set up
Scheduled counseling, advising, and registration appointment for students
Performed tasks in support of the operations at the site;
Assisted with data entry, attendance and assessment data and documents
Monitored of student data such as assessments and attendance
Federal Work Study Level 3-Enrollment Services Connection Specialist (September, 2014-December,2016)
Gateway Community College, Phoenix Arizona
Triaged visitor needs and prepare next available Enrollment Services Agent and/or another Connect Specialist to assist.
Assisted and taught students how to navigate and complete various online forms/processes, including: online admission, FAFSA, searching and registering for classes, navigating My Maricopa.edu, and updating personal information. Provided resources to students regarding online processes.
Provided clerical assistance to A&R personnel, to include: data entry, filing and scanning documents, and basic clerical and production functions (word processing, faxing, and mail processing)
Assisted students to create a FSA ID, assisted them to file and complete FAFSA application and navigate national student loan data base within a confidential interpersonal office setting
Assisted student to understand their federal student loans, Pell grants, their federal student aid eligibilities upon request
Assisted students to interpret their tax return forms with given consents
Assisted student to navigate IRS website and obtain their tax return transcripts with given consents
Specialized in answering questions from students about their Federal student aid status, interpreted “To-Do list” items on student information system (SIS, people software)
Provided high quality customer services to more than 30-50 students per day a fast pace environment during peak hours while working with other team members to create an excellent experience for students, perspective students, and other staff members
Trained and mentored new student workers on the responsibilities of the position to ensure smooth operations
Solved technical problems daily for employees, team members
JingHuaBoWen Bilingual Language School
IELTS (International English Language Testing System) (General Training Test) Instructor
July 2005-June 2009 Qingdao, ShanDong Province, China
Provided stimulating and informative lessons in person
Taught all of the 3 IELTS subjects (Reading, writing, listening ) to a comprehensive, professional level
Paired work with teachers from Canada, New Zealand,and Australia
Provided, checked and returned homework to students with the class size of 30-50 people
Analyzed immigration and visa policies for students
Assisted students with visa interviews of live-in Caregiver problems
Assisted students to develop good learning habits and solve their concerns and problems regarding learning English daily
Skills:
Familiar with using and operating
Microsoft Word, Outlook, Excel, and PowerPoint, OneNote, One drive;
Google Products-google drive; google page; google docs; google slides; google calendar
SIS System by Oracle
GPA Calculator Tools
Apple IOS system and MS OS system
Tutortrac and Advisortrac system
SharePoint Software
ASU Parking Validation System
Outlook Calendar and Google Calendar
ASU Course scheduling System
Dashboards
Familiar with using and navigating:
Blackboard System
Canvas System
MS Suite
Apples software
Federal student Aids websites and tools
Canon Advance Image Printer- fax, print, scan and send documentations
&also familiar with operating Canon Advance Image Printer
Professional Training
FERPA Training (Up to date; 2020)-ASU
Canvas Software Training (2020)-ASU
Active Shooting Training (2020)-ASU
Federal Student Aid and how it applies with college students (2018)-GWCC
Other skills:
Tying: 75+ words/ minute (English)
125+ words/ minutes (Chinese Mandarin)
Fluent in spoken and written in English and Chinese Mandarin
Contact this candidate