Scrum Master
Resume:
Saira Zobair, MS, PMP, ITIL, CSM, SAFe Agilist
Chantilly, VA 20152
***********@*****.***
Summary of Qualification
Charismatic Scrum, SAFe and PMI certified agile project manager excelling in delivering business critical projects within the required time and budget. An accomplished and fluent communicator with strong planning, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Able to build strong, sustainable relationships with internal and external stakeholders while maintaining highest ethical standards.
Core Proficiencies
Agile Project Management
Process Improvement
Systems Analysis
Business and IT Alignment
Systems Development Life Cycle
Proficient Communicator
Strategy Execution
Knowledge of Design and Dev
Collaborative Leader
Education and Training
Master of Science in Information Systems, University of Baltimore, Baltimore, Maryland, USA, December 2002
Bachelor of Science in Computer Science, Marquette University, Milwaukee, Wisconsin, USA, May 1998
Certifications: SAFe Agilist Certification, Certified Scrum Master (CSM), Project Management Professional (PMI), ITIL Foundation v4, CompTIA Security+, Microsoft SharePoint 2010 Configuration, Microsoft Office 2010 Specialist
Citizenship and Clearance
U.S. Citizen
Active US Secret Clearance
Professional Experience
Ticketmaster.com/LiveNation Inc. 3/2020 - Current
Senior Agile Project Manager
Manage two Scrum and one Kanban teams in two trains to successfully complete over 7 software development projects over a range of software utilizing .NET, Python, Java, HTML, CSS, Javascript and SQL components.
Develop relevant metrics that hold the team accountable for their commitments and leverage organizational resources to improve capacity for project work increasing the average time to deliver new features by 20%.
Work closely with cross-functional teams and resources to manage interdependencies. Conduct and participate in scrum of scrum (SoS) to discuss issues, impediments and plan for resolution, prioritization and de-prioritization, risk mitigation and conflict resolution.
Perform Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity through continuous improvement.
Reported progress to all stakeholders through Sprint Burn-Down Reports, Control Charts, Velocity target updates and weekly Smartsheet updates for predictable software delivery resulting in hitting 99% of project deadlines.
Play the role of a mentor to identify and groom potential scrum masters, technical leads, product owners and senior developers. Partner with key stakeholders and senior leadership in laying the foundation necessary for transforming to a Lean Agile Enterprise.
Blake Willson Group 10/2019 – 1/2020
Department of Labor, Washington DC
Project Manager/Scrum Master
Drove the initiation phase of the Debt Management Collection System project to re-engineer and centralize debt collection across the Department of Labor for the Office of the Chief Financial Officer.
Worked in all facets of project management framework i.e. preparing project charter, managing stakeholders, preparing and implementing project plan, risk identification and mitigation, resource management, communication management and conflict management.
Established new self-organizing scrum team by training on agile fundamentals and provided proactive coaching to the team and recommended continuous improvement of processes to optimize team productivity.
Responsible for project and program reporting at the team level as well as for managers and executives.
22nd Century Technologies Inc. 09/2018 – 10/2019
McLean, VA
Scrum Master
Led the team to design and develop enhancements for National Institute of Health grant application system. Developed and maintained a solid partnership with key project and business stakeholders and work collaboratively towards a common goal.
Championed and managed weekly backlog grooming sessions with the teams, ensuring work items are estimated, ready-for-work and maintained.
Worked closely with developers to ensure they are not blocked and can execute the process as administered by the Scrum Master.
Performed Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement.
General Dynamics Information Technology 04/2017 – 07/2018
407th Expeditionary Communications Squadron – Al Jaber Air Force Base
Communications Project Manager/Site Lead
Directed and lead ten major telecommunications infrastructure projects. Produced timelines, coordinated project support agreements, and reviewed engineering design documents.
As a site lead, managed a staff of 15 employees. Demonstrated knowledge of company’s mission, purpose, goals and the ability to help employees successfully achieve them. Adhered to rigorous standards for customer service, safety and security policies. Maintained healthy team dynamics and provided feedback to junior staff on performance.
Provided continuity for deployed USAF personnel on all projects and acted as the focal point for all communications systems planning. Acted as liaison with the base level Air Force personnel to support USAFCENT operational requirements.
Vectrus 09/2013 – 07/2016
KBOSSS – Camp Arifjan Kuwait
Agile Project Manager/Team Lead
Managed multiple SharePoint projects on U.S. Army NIPRnet and SIPRnet portals serving over five thousand customers including SharePoint migration from MOSS 2007 to SharePoint Server 2010.
Implemented agile methodologies using a Scrum framework throughout the department from executives to engineers across 35 employees.
Facilitated all Scrum related activities, including sprint planning, daily scrum, sprint retrospective, backlog grooming, and sprint demo meetings.
Led the SharePoint Continuity Book project including documentation of all business processes, SharePoint Governance, Disaster Recovery Plan, SharePoint Topology and architecture.
Worked closely with stakeholders to clarify the schedule, status, and details of each project. Served as a bridge between customer and development team.
Gulf University of Science and Technology 09/2010 – 01/2013
Adjunct Professor for College of Computer Science and Management Information Systems
Mentored students to incorporate MIS skills such as business analysis, project management, client interaction, and team work in developing real life projects. Projects covered the systems analysis stage of the software development life cycle: problem definition, project planning, analysis and requirements gathering. Deliverables were RFI, RFP, final proposal, business requirements document, functional and non-functional requirements document, brainstorming documents and ER diagrams, flowcharts and workflow diagrams.
Created motivational coursework, lessons, and developed stimulating teaching strategies to engage students in an interactive learning process. Constantly challenged students, encouraged class participation and attendance, and motivated students to learn effectively.
Work History
Business Analyst and QA Manager, Agora Publishing, 2008 - 2010
Senior Analyst, Meridian KSI, 2007-2008
Software Engineer, PESystems, 2006-2007
Software Programmer, Society for Human Resource Management, 2001-2006
Software Engineer, Applied Data System, 2000-2001
Software Engineer, Raytheon Systems Corporation, 1998-2000
Technical Summary
Project Management Software: Jira, Confluence, Smartsheets, Miro, DOMO, SharePoint, MS Project, Visio, Remedy
Languages: VB Script, PHP, Perl, ASP, ASP.NET, VB.NET, CGI, Cold Fusion, JavaScript, C, SQL, HTML, CSS
Development Methodologies: Agile, Waterfall
Relational Database Management Systems: Oracle, MySQL, Microsoft SQL Server
Awards
USAF Commander’s Excellence Achievement Award
Raytheon Team Achievement Award
Vectrus Excellence Award
Vectrus Team Achievement Award
Marquette University Academic Merit Scholarship
Marquette University Outstanding Academic Achievement Award
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