Security Officer Technician

Brian Johnson

**** ****** *****

Liberty, MO ****8

*************@*****.***

Primary Phone: 816-***-****

EXPERIENCE

Bio-Medical Support Specialist II 04/01/19 DaVita Kansas City, MO Here I save lives as I support dialysis equipment including a large water room where I support CWP and RO devices and dialysis equipment. Field Service Technician 09/01/18-02/01/19 Preco Overland Park KS. As a field tech, I was let go after the other tech got off the medical release. Supported presses and dye cutting machines. Support Tech. 03/15/18 04/01/2019 The Liberty Group Kansas City area. Main technician for units that need upgrades and a through before handing them off to new users. I also support the company with any technical issues. Field Service Technician 10/17-03/18 Lombart Instrument North Kansas City, MO Installation, configuration, and calibration for Optical Doctors Offices and clinics. Where I maintained Electronic instruments Technical Support Analyst 5/14-10/17 BCD Travel Kansas City, MO 2014-2017 Technical Analyst, With my analyst Management skills I quickly and accurately troubleshoot issues related to software and hardware issues Duties include being assigned system admin positions for File-mover, DMZ, Move-it, and e-procurement. This is where I am in charge of the 2017 budget for all departments. I’ve also been tasked to program and tasked to program and create dashboards for CA UMI software. Where I was able to program the look that the VP’s to see the graphs and users can look at and see in an SLA to determine the root cause of issues and resolution analysis. An Owner 6/2012-9/14 House of Vacuum Liberty MO

Serviced and sold high-end vacuums including central vacuums in customers’ homes or in the shop. We supported 100s of maid services and local schools and businesses to keep them running their best. District Support Specialist 8/2006-3/2014 DecisionOne Kansas City, MO 2006-2013 District Support Specialist, lead technician for 3M library systems with computer issues for both security and check-in/check-out and sorters using them technology. I also was assigned as the only technician to work with Sony’s printer on GE’s new digital mammogram machine. I became the top liaison between Sony/GE and the staff in the x-ray/MRI rooms. I was awarded a service bonus for my customer communications skills and outstanding technical service representing my company.

Support Technician 2/2006-8/2006 BCD Travel Kansas City, MO 6 Months Technical Support Duties include monitoring and the implementation of the proper resolution on support calls coming in for down systems. Transportation Security Officer 2/2005-2/2006 Firstline Security Kansas City, MO 2005-2006 Transportation Security Officers provide security for airlines and airports at the security checkpoint. I received the customer award for calm crowd control Technical Support Analyst II 8/2004- 2/2005 EG&G/DOD Devon, PA 2004-2005 Technical Support Analyst analyzed computer systems and collected data at military locations for a report for DOD. Field Service Technician P/T 10/2001 – 8/2004 H and R Block Kansas City, MO Install and support Windows and XP LAN's. This includes all printers and software for servers and workstations. Some software included POS, RR, and STAR. Worked part-time over four years at many customer locations in and around the Kansas City area. Senior LAN Administrator 2/1990– 2/2004 Travelport Kansas City, MO 1997-2004 Senior LAN/WAN Administrator. Duties include support of user’s computers which include support of other departments. This also includes research and documentation of software applications for many different projects. LAN Administrator. Support both NT and Novel administration, backup Project Manager. Duties include setup, configuration, and support of Windows 95,98 and NT workstations. Headed a new Tech Support Team where I ran 3 other people with varying backgrounds to cover any call that came in from the field for machine sales or technology questions. Senior Field Service Technician 3/1981 - 2/1990 IKON Kansas City, KS Duties included installing and supporting both NT workstations and Unix Servers along with all peripheral devices connected to them. Other items supported were electric typewriters, various printers, and electronic write boards. I received the prestigious Service Ring Award In house technician 10/1980-2/1981 GW Ryan Kansas City, MO Duties included component level repair of instruments coming in for Sony Warranty work. This included all customer electronics and all testing equipment. EDUCATION

Electronics Institute Graduated Kansas City, MO

Completed a 1-year course in Electronic data, this included circuitry design and troubleshooting of electronics’. I also studied basic antennas’, radios, circuit boards, test equipment, and mechanical devices. Other training included Penn Valley Community College where I studied math, English, writing, and data processing.