Barista
Resume:
M. A. Nivantha
*********@*****.***
Awards /Certificates of appreciation
Coffee Art Competition -Professional Category held at Social House Dubai Mall Successfully Completed The Class of Total Customer Satisfaction And Food Safety And Sanitation In McDonalds Several times awarded The Best Employee of Month in Markette Restaurant Several Times Winner of Employee of The Month Competition Held By McDonalds in KSA Coffee bean types and features
Coffee brewing
Espresso blends
Latte and fudge art
Inventory management
Communication
POS System
Customer service
Cashiering
English
Sinhala
Hindi
Arabic
Timely and accurately anticipates guests needs
Special talent for preparing coffee, food and beverages according to customized and standard recipes A team-player who works collaboratively to attain the maximum level of guest satisfaction Very competent at handling cash and ensuring the safety and security of premises Specialties include customized coffee cupping, hand brewed coffee, espresso, froth cappuccino and latte art Talented Barista successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy. Well-versed in customer service and specialty drink preparation. Looking forward to, an opportunity in any organization to, use my skills, energy and creativity to contribute to the company’s growth.
MARKETTE, DUBAI MALL & AL WASL, BOX PARK 2014-2017 Bar Team leader
Engaged customers in a highly visible role, conveying a positive and professional attitude Responsible for day to day Bar operations
Stock ordering and controlling
Train and coach the team to deliver consistent high standard of service and products. Handling and follow up on all maintenance issues
Maintaining cleaning schedule.
Suggesting or recommending and implementing steps of improvement in bar Ensuring that all equipment is used correctly, maintained and cleaned properly Coordinating and giving ideas for introducing of new drinks in the menu Organize work schedules, rotas and shifts, also appointing other staff when needed in coordinating with manager Developing and motivating staff by team building activates and other indicatives SOCIAL HOUSE RESTAURANT, DUBAI MALL 2011-2013
Barista
Prepares all types of house beverages from coffee, tea, smoothies and mocktails Manages and oversees all brewing equipment
Conducts end of day and end of month inventory
Reviews par stock levels of the bar
Maintains cleanliness
Opening and closing duties
Attend to requests, comments and concerns from customers Preparing shift reports
MCDONALD’s, K.S.A 2010-2011.
Service Crew
Greet customers, take and assemble orders and receive payments Clean restaurant according to the restaurant’s sanitation procedures and policies Cook and prepare food for packing or serving
Check equipment to ensure it is working efficiently Check food and supplies stock and maintain inventory Assist new crew members with on job training
P.F. CHANG`S, THE OUTLET VILLAGE 2017-Present
Bar Team Leader
Same as below in Markette Restaurant
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