Manager Document Control
Resume:
Highly motivated and positive individual with great
organizational and communication skills. Customer service master and efficient problem solver. Deftly manage ******@*****.***
****-*8 ave,
Lloydminster, AB T9V-1C3
BLAINE
ROSS
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administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Document Control Specialist experienced in storing, managing, and maintaining company and project
documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Senior collision center manager and outstanding performer in estimating and profit margins within collision industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of automotive business. Recognized for inspiring management team members to excel and encouraging creative work environments.
PROFESSIONAL SUMMARY
Policy quoting and pricing
Negotiation skills
Quality assurance
Schedule coordination
Computer literate
Accurate measurements and e
stimates
Friendly and hardworking
SKILLS
Vermilion Autobody Ltd. Fix Auto Vermilion - Estimator Vermilion, Alberta, Canada • 04/2019 - 11/2019
WORK HISTORY
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase
productivity
•
Implemented improvements in manual and electronic
billing procedures
•
Customer service skills
Quality control
Insurance knowledge
In-depth knowledge of varied
makes and models
Attentive to detail
Dependable and punctual
Time management
Personable
Preparing estimates
Exceptional problem solver
Deadline driven
Troubleshooting
Excellent driving record
Establishing goals and setting
priorities
Customer service experience
Collision repair
Strong leadership skills
Client service
Fredericton High School
Fredericton, NB • 1974
High School Diploma
EDUCATION
Fix Auto Western Canada - Strategic Partner Developer Calgary, Alberta, Canada • 10/2016 - 04/2019
Border City RV And Marine - Service Manager
Lloydminster, Alberta • 03/2014 - 10/2016
Calculated quotes and educated potential clients on insurance options
•
• Tracked progress of all outstanding insurance claims Analyzed sales volume, retention and loss ratio trends to identify areas for improvement
•
Assessed employee work and improved performance with KPI and profit approaches
•
Implemented brand and demand strategies to meet
revenue targets for business services and products
•
Received incoming calls and messages and addressed or triaged phone requests
•
Partnered with cross-functional teams to conduct
thorough discovery and due diligence on existing
processes
•
Offered data-driven recommendations aligned with
overall company strategies and prioritized process improvement initiatives
•
Evaluated quality problems and performed training to identify and resolve issues
•
Developed standard operating procedures and document workflows for current and future process steps
•
Managed quality assurance program including on site evaluations, internal audits and customer surveys
•
Conducted field visits and met corporate customers for business development, Average 100 Km/'year
•
Investigated and resolved customer complaints through Quality Inspection to achieve customer satisfaction
•
Improved quality processes for increased efficiency and effectiveness
•
Maintained regular contact with clients and identified opportunities to deliver added value to client
relationships
•
Conducted training and change management processes to improve operations
•
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to
disagreements and clarify misunderstandings
•
City Center Autobody - Estimator
Lloydminster, Alberta • 04/2004 - 08/2014
certification #d-12-00216
mvb repair and painting #302, New Brunswick, Sept, 1982 Met with customers to discuss service needs and develop effective and practical solutions
•
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
•
Guided techs on automotive repair, tool usage and
equipment operation
•
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
•
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase
productivity.
•
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
•
Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
•
Evaluated OEM manufacturer schematics and service
documentation to identify parts to order.
•
Completed average of 400 body work orders each
quarter while maintaining company defined quality
standards.
•
Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
•
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to
disagreements and clarify misunderstandings.
•
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
•
RED SEAL CERTIFIED
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