Manager Health

CHELSEA R. OSBORN

*******.*.******@*****.***; 309-***-****; 917 Village Park Way, Savoy, IL 61874

EDUCATION

Master of Human Resource and Industrial Relations, University of Illinois, Urbana-Champaign, IL December 2020

Walsh Family Scholarship Recipient, Current GPA: 4.0/4.0

Bachelor of Science, Summa Cum Laude, Illinois State University, Normal, IL August 2018

Major: Psychology, Concentration in Industrial/Organizational Psychology, GPA: 3.95/4.0

Minor: Peace and Conflict Resolution

Associate of Science, Illinois Central College, East Peoria, IL May 2016

Major: Psychology, GPA: 3.71/4.0

WORK EXPERIENCE

Human Resources Leadership Program Intern, General Electric-Aviation, Remote June 2020-July 2020

Generated, launched, and analyzed a survey to access cultural needs as three sites merged into one

Consulted with people leaders to evaluate individual, team, and organizational development needs to create a suggested training calendar to meet identified gaps

Organized the first Diversity and Inclusion (D&I) event in U.S. GE Additive history

Identified and brought together the first 40 members of US Additive’s newly founded Inclusion Council

Presented on D&I to Cincinnati Additive Leadership and the Global HR Additive Team

Collected and delivered critical voice of customer feedback on HR performance to HR Leadership

Interviewed over a dozen professionals with site closures experience to compose a comprehensive overview guide regarding closures from a people perspective

Created transcripts of critical conversations pertaining to several investigations and terminations

Compiled information to develop the HR presence on the Cincinnati SharePoint website

Trainer/Server, Destihl Restaurant and Brew Works, Multiple Illinois Locations February 2019-March 2020

Evaluated trainees progress while simultaneously aiding in their preparation for knowledge assessment tests

Facilitated an interactive learning environment throughout training experiences while emphasizing efficiency, emotional intelligence, and verbal clarity

Served as an integral part of the guest experience by making thoughtful and personalized recommendations

Supervisor/Coach/Trainer/Server, TGI Fridays, Multiple Illinois Locations February 2015-February 2019

Directed interviewing processes with potential candidates for both serving and hosting positions

Identified issues, suggest potential causes, and aided in the creation and implementation of viable solutions

Managed company’s monetary resources while methodically recording transactions

Receptionist, Fox and Hounds Studio and Day Spa, Bloomington, IL December 2016-August 2017

Created and edited appointments to accommodate changing needs of both service providers and guests

Entrusted to collect and properly file guest medical information and consent forms

Manager/Point of Sale System Designer, Wherever, INC, Washington, IL June 2016-August 2016

Formatted information to increase clarity and accessibility while considering employees from all departments

Acted as a liaison between kitchen and serving staff, company owners, and customers to increase efficiency

CERTIFICATES

Certificate of Race and Cultural Diversity in American Life and History, Coursera September 2020

Engage in readings, lectures, and assignments to become a better advocate both professionally and personally

Certificate of Human Resource Management, Illinois State University, Normal, IL May 2017

Completed course work to communications, psychology, and statistics to establish a foundation in HRM

ACTIVITIES

Member, Student Recruitment Board, University of Illinois, Champaign, IL February 2020-Current

Facilitate meetings with perspective and current students to allow an organic exchange of communication

VP of Recruitment, Health and Wellness Committee, University of Illinois, Champaign. IL February 2020-Current

Create events with committee to promote health and wellness at the School of Labor and Employment Relations

Member, Voices of Discovery, Illinois State University, Normal, IL September 2017-November 2017

Enhanced respect, understanding, and knowledge of people belonging to differing socio-economic classes, sexual orientations, religious backgrounds, races, and cultures

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