Customer Care Service

Syed Akbarzada

Summary Profile

Ajax, ON

Looking for a position that gives me an opportunity to contribute my background and skills. Also, excellent customer service towards the development of the company.

#readytowork

Work Experience

Customer Service Representative

Toronto Public Library - Toronto, ON

June 2012 to Present

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Identify and assess customers' needs to achieve satisfaction

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

• Cancel or upgrade accounts

• Keep records of customer interactions, process customer accounts and file documents

• Open and maintain customer accounts by recording account information Tile Setter Helper

Timeless natural stone - Toronto, ON

May 2016 to July 2017

Merchandiser

Costco Wholesale - Toronto, ON

April 2015 to October 2015

Education

Secondary School

Marc Garneau Collegiate Institute - Toronto, ON

September 2010 to June 2014

Skills

• Customer Service

• Customer Support

• Call Center

• Bilingual

• Customer Care

• Microsoft Office

• Other Computer applications

Contact this candidate