Social Media Digital Marketing

SKILLS

CURTIS LYLES

CONTACT

*** ******* **.

GAHANNA, OH 43230

PHONE: 614-***-****

LINKEDIN: www.linkedin.com/in/curtiselyles

EMAIL: ******.*.*****@*****.***

PROFILE

A highly motivated business professional that will graduate with a bachelor’s degree in Human Resource Management in the Fall of 2021. Seeking a career in business operations where leadership, communication, marketing, and customer service skills can be utilized. Motivated by relationships and being an effective leader. Critical thinker who is versatile and resourceful and promote inclusiveness. Listen first and remove bias to find a resolution that is beneficial to all stakeholders. Ability to work in a fast-paced, intense environment, smoothly. Elicit confidence through rapport building. Collaborate easily with co-workers and work well independently. Organized, creative, and proven marketing professional. Experience working with internal teams as well as external clients and agencies on creative, strategic, and tactical levels. History of planning and executing marketing campaigns.

24 years of Customer Service and Quality Assurance.

13 years of personal finance experience.

7 years of leadership experience.

3 years of marketing experience.

1 year of project management experience.

COMPETENCIES

Digital /Social Media Marketing – Facebook, Instagram, Google, Hubspot, WordPress

Hiring, recruiting, training, and development

Quality assurance, compliance, escalated issue resolution

Excellent written and verbal communication

Analysis, research, and reporting

Microsoft Office Suite, HTML, CSS, Google Analytics

WORK EXPERIENCE

SENIOR MARKETING CONSULTANT

Autosweet- COLUMBUS, OH

SEPTEMBER 2016–APRIL 2020

Manage Digital, Email, Social Media Marketing campaigns for the Automotive industry.

Complete account set-ups with accuracy and efficiency. Hands-on support to ensure technology met user-friendliness standards.

Review account analytics, define objectives, and offer services that will optimize client investment.

Provide support and resolution, as necessary.

Promote teamwork and strategy for up-selling digital marketing services.

oManaged 72 Trailer accounts with an annual marketing investment of $500,000. Marketing resulted in verified sales of $2.3 million in 2019. Created annual cost savings of $25,000.

oManaged 88 automotive dealer accounts with marketing investments totaling $275,000.

CONSULTANT

TAILORED MANAGEMENT–MORGAN STANLEY– COLUMBUS, OH

OCTOBER 2015–SEPTEMBER 2016

Reconciled retirement account set-ups and addressed Financial Analysts' concerns.

Address death and divorce claims, tax guidelines to ensure document compliance.

Provided reporting system support. Compiled team statistics to distribute among peers and management.

CALL CENTER SUPERVISOR

ZULILY – COLUMBUS, OH

SEPTEMBER 2014- AUGUST 2015

Managed 25 Call Center representatives supporting phone, email, and social media.

Managed floor adherence, productivity, and quality assurance. Compiled executive summary reports, produced reporting for the management team.

Coached professionals to meet business objectives. Provided regular feedback including action plans and performance reviews.

Collaborated with the analytics’ team as a point person for forecasting and strategy.

OTHER RELEVANT EXPERIENCE

J.P. MORGAN CHASE & CO.

Senior Loan Processor, October 2010 – November 2013

Customer Care Project Manager, November 2009 – October 2010

Customer Care Supervisor, October 2005 – November 2009

Loan Officer, September 2002 – October 2005

Customer Service Representative, August 2001 – September 2002

EDUCATION

FRANKLIN UNIVERSITY

Human Resource Management – August 2016 - Present

Graduation planned for March 2021

Current GPA - 3.46

President’s Club:

oSpring 2019

oSummer 2018

oWinter 2017

oFall 2017

COLUMBUS STATE COMMUNITY COLLEGE

Human Resource Management - April 2016 – August 2016

Real Estate/Business - January 2002 – 2004

Computer Programming - January 1996 – 1997

Dean’s List Spring 2016

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