Social Media Front Office

Sania Mulla

Mob: +971-*********

E-mail: ***********@*****.***

LinkedIn: www.linkedin.com/in/saniamulla

OBJECTIVE:

Three years of GCC experience & Five years of overall experience in Human Resource & Travel industry. Proven ability to balance priorities, meet deadlines, and produce superior quality. Able to take direction and work independently. Looking to learn more and develop skills.

Key skills include:

Personal Management, Communication skills, Team Building & Training, Talent Recruitment, Customer Satisfaction, Organization & follow up, Relationship Management, Travel Arrangements, Project Management.

WORK EXPERIENCE:-

HR Assistant cum Travel Coordinator, Zener Fire & Security LLC, Dubai March 2018 - Present

Key Skills:

Organize and maintain personnel records. Update and following up internal databases.

In charge of assisting the end to end recruitment process.

Responsible for dealing with employee requests related human resource issues.

Clerical and administrative support to the human resource manager.

Assist in payroll preparation by providing relevant data (absences, leave, sick leave, etc.)

Creates and update job descriptions.

Set up interviews by phone and in person, and recommends candidates for further interviews.

Makes job offers and communicates benefits to prospective employees.

Manage the company Health Insurance – add new employees, remove alumni employees & follows up with employees to ensure benefits enrollment e.g. Medical Insurance etc.

Manage Induction/On boarding of new employees.

Be the point of contact for the banks and assist the employees in opening of new bank account.

Arrange travel accommodations, visas processing, flights booking and expense forms.

Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off.

Support other functions as assigned.

Telesales Executive, Ramee Guestline Hotel, Dubai - UAE August 2017 – February 2018

Key Skills:

Handles walk-in guests, travel agencies and companies concerning reservations arriving by mail or telephone.

Determines room rates based on the selling tactics of the hotel and rooms availability.

Creates and maintains reservation records by date of arrival.

Getting information about areas of interest in order to target more clients in particular seasons.

To be aware of all front office procedures and assist with reception duties when required.

Overseeing the booking and reservation of space in a hotel and collaborating with other hotel staff to ensure clients have a good stay/event at the hotel.

Operation Executive, Trendy Travel & Tourism LLC, Dubai - UAE April 2016 – July 2017

Key Skills:

Negotiating with vendors, Hoteliers, arranging the quotations and finalizing for the activity for the clients.

Issuing travel insurance policies

Have successfully handled Dubai visa’s for all nationalities.

Overall responsible of designing, running & promoting the social media campaign like bulk mailing, Facebook, LinkedIn, Instagram, Entertainer, Pinterest.

Ensuring successful participation in national trade shows, Exhibitions, etc.

Ticketing & Admin Executive, Travel Systems Limited (IFB) – Goa India October 2014-November 2015

Key Skills:

Ensuring successful participation in national trade shows, exhibitions, etc.

Meeting various agents, ground agents in the respective destination for land arrangements and also arranging gala dinner and local sightseeing and transfers for the same.

Preparing costing & itineraries for corporate clients.

Overall responsibility of designing, running and promoting the social media websites like Facebook, Pinterest, Twitter, LinkedIn, etc.

Ticketing Executive Message Com. & Travels. Goa - India May 2011-May 2012

Key Skills:

Handling any escalations and complaints effectively.

Making online reservations after negotiating for the best rate.

Checking invoices received from the agents and processing the same involved in billing process.

Preparing weekly and monthly travel report.

Preparing weekly news letters and sending latest news and travel updates.

ACADEMIC QUALIFICATION:-

Galileo basics and CRS Automated Ticketing Course, Goa, 2014.

Diploma in International Airlines & Travel Management, Goa, 2013.

Diploma in Computer Applications, Goa, 2012.

B.A in Psychology & History - P.E.S’s College of Arts & Science, University of Goa, 2015.

H.S.C - G.V.M’s Higher Secondary School, 2009.

S.S.C - A.J.De Almeida High School, 2007.

INTERNSHIP/ TRAINING:-

Worked at Air India Headquarters - Goa - India (January 2014 – May 2014)

Worked at Dabolim International Airport - Goa - India (May 2014 – September 2014) As Ground Hostess in Air India

PERSONAL DETAILS:-

Name: Sania Mulla

DOB: 05th March 1992

Status: Single

Visa Status: Employment Visa

Religion: Muslim

Dubai, United Arab Emirates

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