Customer Service Sales

T ൿൿൺඇඒ Cඈඐൺඋඍ

Jacksonville, NC ***** 585-***-**** *********@*****.***

* ***** ** ********** *********** for roles across North America; recommend improvements that will impact our candidate pipeline and ensure candidates have an excellent candidate experience regardless of outcome. Conduct multiple telephone pre-screens and assessments to shortlist the best candidates for face to face interviews. Maintain candidate documentation. Educate and influence candidates about our employer value proposition, vision and mission. Administer offer letters, background checks and employment verification forms. Seek new ways to improve the recruitment process as the company grows and evolves. Network at various events at different locations building candidate attraction pools. Business growth and retention

Human resources administration

Business Management

Spa operations

Schedule Management

Project Management

Administrative support

Regulatory Compliance

Customer Service

Data Analysis

Salon Owner, 06/2015 to Current

Styles By Tiffany LLC – Rochester, NY

Answered over 25 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.

Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on products to use for their hair

Accumulated 20+ clients weekly through one-on-one, personal service. Recorded notes for future reference, including customer preferences and services delivered. Sourcer (Virtual/Remote), 01/2018 to 09/2018

Manpowergroup Inc. – Rochester, NY

Coordinating with hiring managers to determine position requirements Developing talent pipelines for hiring needs

Crafting and sending recruiting emails

Maintaining candidate databases (via our Applicant Tracking System) Navigate through the database to find viable candidates for new job opportunities Participate in the quality control and management of the database, cross-checking and continuously Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

updating records

Customer Service Specialist, 01/2012 to 11/2012

Xerox Corporation – Rochester, NY

Generated candidate pipeline using Linked In and other sourcing platforms Managed candidate file in CRM system

Supported sales team

Supported various hiring projects

Engaged proactive sourcing tools

Conducted a high volume of effective cold/warm calls to engage new talent and build relationships Exceeded daily/weekly recruitment goals, performance metrics Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status

Offered internal and external customers first-rate customer service to maximize satisfaction and business success

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies

Assisted call-in customers with questions and orders Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions

High School Diploma: 06/2002

School of The Arts - Rochester Ny

Cosmetologist: Cosmetology, 11/2013

Continental School of Beauty - Rochester Ny

Eൽඎർൺඍ ඈඇ

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