Life Insurance Administrative Assistant

VON GEORGE M. ESTRELLA

Qualifications

ACHIEVEMENTS

Promotion achievement after 1 year from Administrative Support to Accounts Receivable Specialist.

Lateral Movement after 3years of collecting and reconciling payment from client agencies and advertisers to Service Owner Order Management Fulfillment similar to Data Analyst. ABS-CBN Shared Service PTE LTD ROHQ

Administrative Assistant

Accounts Receivable Specialist (Service Owner Band 1)

(Nov 2009 – Oct 2013)

ABS-CBN Shared Service PTE LTD ROH

PROFESSIONAL EXPERIENCE

The Manufacturers Life Insurance Company

(Financial Advisor) Part-time

(December 2018 – Present)

ABS-CBN Shared Service PTE LTD ROHQ

(Service Owner Band)

(November 2013 – August 2020)

The broadcast subject matter expert within the group, working directly with the Sales Assistants, Sales Executives, Accounts Management Specialists and management. Will be expected to analyze all sales order documents received and ensure that these are in compliant of the required document format.

Ensure close coordination with Sales Assistants and Account Executives regarding the timely submission of supporting documents related to changes in the broadcast order and/or Internal Costing Memo, for package orders.

Ensure that sales order documents with issues and pending information are reported to the Sales Team and all. open transactions must be escalated to the Team Leader at the end of every business day.

Communicates regularly and effectively with Sales Department regarding the status of a client's advertising schedule, including commercial advertisements that were not scheduled or broadcast as purchased.

My task as Service Owner must diligently pay attention to details to avoid costly errors. Any issues and concerns must be escalated timely to the Senior Service Owner-Order Management for immediate resolution. Most importantly, a regular reporting and documentation of the encoded spots against the ordered spots must be provided to the management for timely decision-making related to the commercial placements. COMMUNICATION AND CLIENT SUPPORT

Excellent written and verbal communication skills

Highly organized and efficient

Ability to work independently or as part of a team

Proven leadership skills and ability to motivate other team members

Served as customer service representative for RNG National and Local TV/RADIO stations. EVENT MANAGEMENT

Conduct daily huddle meeting with the team, to discuss day to day client issues and concerns, and appropriate resolution

Organize and participate monthly recreational event for Shared-Services employee. TECHNICAL SKILLS

Proficient in SAP and F.I.T.S (Fully Integrated traffic system)

Microsoft Office (MS Word, Excel, Powerpoint, Internet, etc)

Autocad rendering 2012 with color rendering

Phone: 091********

Email: *********.*********@*****.***/ *********.*********@*****.*** Address: 1896 Tioco St. Tondo Manila

Birthdate: July 10, 1986 / Nationality: Filipino

ABS-CBN Shared Service PTE LTD ROHQ

(Admin Support / AR Specialist)

(November2009 – 2013)

100% sign off on AR balances for all customers. This is achieved through monthly reconciliation meetings and every day communication with clients regarding account updates thru phone, email and in person reconciliation with counterparts and advertisers while establishing good relationship.

Monitoring of disputed accounts and ensuring that these are resolved within a time frame agreed with higher management.

Ensures correct application of payment.

Provides weekly updates to higher management on the status of accounts as they become due, and be able to recommend delinquent accounts for penalty charges or suspension, as deemed necessary.

Provides Monthly Statement of Accounts for all accounts being handled.

Designated as Trainer for newly hired A/R specialists. PILIPINAS SHELL PETROLEUM CORPORATION

Administrative Assistant Promo Focal

(Jan 2008 – Oct 2009)

Orders fuels and lubes, Prepare MPSAD (Mutual Product Supply Accommodation Document) for our dealer in Occidental Mindoro whom specially withdrawn in Chevron.

Printing of Credit Memos / by using SAP system and send to dealers thru fax or email.

Cheque Remittance for dealers payment.

Rental / Promo payments monitoring ensure 100% completion per region.

Shell South Luzon Promo Focal. Handling current promos of the district collate and monitors documents, sales report of all sites per day to prevent margin support or what they called incentives per station.

Coordinate and assist Territory Managers by projecting promo allocations per sites.

Communicate to outside supplier contractors and logistics to place orders and delivery status of promo materials, allocations per stations.

CENTER FOR EDUCATIONAL MEASUREMENT

Test Administration Clerk

(Jul 2007 – Dec2007)

Conduct as a proctor to the examinees (students with different level) from different renowned schools in the country, like DLSU, UST, FEU, FATIMA, UE, Don Bosco Makati, CCA etc.

Ensure all exam documents are complete before hand over to the automate regulator machine.

Ensure all test results are complete before hand over to the school client.

Perform proctor also to the new applicants of the company.

Designated as trainer for newly hired test proctor. EDUCATION

Bachelor of Science in Business Administration Major in Management (2003-2007) City College of Manila (CCM)

Arroceros Manila, Philippines

CHARACTER REFERENCE

Available upon request

Contact this candidate